Customer Service Financial
Resume:
Kishia Marie Broyles
Maricopa, Arizona 85139
Objective: To pursue a job to utilize my skills and knowledge of financial aid rules and regulations and day to day office operations.
Work Experience:
November 2010 - May 2018
Western International University
Financial Aid Advisor/ Student Advocate
·Assist poential students with enrolling in the University
·Review scheduling options with students
·Revue new ISIR’s and collect appropriate documentation according to the students package
·Review NSLDS for overlapping loan periods and default status
·Package students financial aid for subsequent academic years
·Review upcoming graduates and ensure the students balance is covered prior to graduation
July 2008-2010 Everest College Phoenix Online Division, Tempe Arizona
Student Finance Representative
·Monitor and process Title IV financial aid as well as Non Title IV aid
·Review student accounts to ensure all financing is scheduled and accounted for on their accounts
April 2006-July 2008 University of Phoenix- Tempe, Arizona
Quality Assurance Officer/Finance Advisor
·Responsible for counseling students financial aid rules and regulations
·Extensive customer service via phone and email
·Responsible for managing reports (SVR’s, Reapplication, OOA, Aging, New Starts) to managers and students
·Pre-QA packets for finance advisors
·Manage student’s financial accounts
·Work with the Dept of Ed to ensure promptness in servicing the students with financial aid
·Advise students on their payment obligations to the school
·Organize and manage file in excess of 200 students
March 2005-April 2006 Affiliated Computer Services- Tempe, Arizona
Student Support Knowledge Coach- Financial Aid Officer
·Trouble shooting issues for Student Support Associates
·Handled escalated calls
·Certified first year student’s Stafford loans, Pell grants, FSEOG for the University of Phoenix and Western International University
·Process Leave of Absences
February 2001- March 2005 Apollo College- Mesa, Arizona
Financial Aid Advisor
·Provide overviews for prospective students
·Review with the student their financial aid awards and payment options
·Review VA paperwork for eligible students
·Enter FAFSA on the web, in Class System and print student’s need analysis
·Schedule awards and enter references in Class System
·Answer telephone call from calls from current students and prospective starts
·Knowledge of all Title IV guidelines
·Performed processing, packaging and verification of all paperwork
·Worked daily collections, account receivable and balance reports
Awards:
Circle of Excellence for three quarters
Technology, Training, and Skills:
Knowledge of IFAP and NSLDS
Knowledge of Microsoft office (excel, power point, word)
Knowledge and experience in Class System, CampusVue and SAS, Oracle, People Soft, Salesforce
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