Human Resources
Resume:
MICHELLE.KWAN@HIM-
MAIL.CH
TELEPHONE
LINKEDIN URL
www.linkedin.com/in/
MICHELLE-KWAN-4B669313B
OBJECTIVE
An ambitious BBA graduate that
is seeking for an entry-level
position in the field of Human
Resources. After immersing
myself into many different
cultures, I am eager towards
enriching my knowledge and
gaining valuable interpersonal
skills.
SKILLS
Languages:
English- Mother Tongue
Cantonese- Advance
German- Intermediate
Mandarin- Intermediate
Computer:
Proficient in Microsoft Office
Proficient in iMovie
Proficient in Photoshop
MICROS
Opera PMS
MICHELLE KWAN
BBA GRADUATE WITH A HUMAN RESOURCES
SPECIALIZATION
EXPERIENCE
HUMAN RESOURCES TRAINEE • BEACH ROTANA ABU DHABI • OCTOBER 2018- JANUARY 2019
• Assisted with filing to ensure the accuracy of documentation and all files are well-organized and up to date at any time of over 900 colleagues
• Assisted colleagues on their queries and requests while ensuring their needs are met
• Prepared posters for colleague events such as birthday celebrations, team meetings, etc.
• Helped organize welfare & colleague engagement activities with the BeActive Team to maximize colleague satisfaction
• Ensured cleanliness and safety of the colleagues area through Back of House inspections
• Assisted with the ISS screening of candidates
• Prepared and opened files for new colleagues
• Assisted with the HR orientations for new colleagues FRONT DESK TRAINEE • HONG KONG SKYCITY MARRIOTT HOTEL • APRIL 2017- AUGUST 2017
• Worked in a fast-paced and multicultural environment while exceeding all guests' expectations
• Handled check-in/check-out of hotel guests in a prompt manner
• Responded to complaints in the appropriate manner
• Performed concierge requests that catered towards the guests' needs
• Maintained constant communication between all different departments
• Followed the company's morale and upholding service standards in a professional and friendly manner • Ensured the cleanness of the reception and hotel lobby
• Acquired excellent communication and organizational skills EMAIL
MICHELLE.KWAN@HIM-
MAIL.CH
TELEPHONE
LINKEDIN URL
www.linkedin.com/in/
MICHELLE-KWAN-4B669313B
WAITRESS • HOTEL INSTITUTE MONTREUX • JUNE 2016- SEPTEMBER 2016 One5 (Fine Dining Restaurant)
• Assembling mise en place
• Welcoming guests
• Advising guests on a la carte menu
• Taking orders for food and beverages through micros • Presenting/serving cheese and wine
• Showmanships
• Preparing aperitifs and digestives
Gate 85 (Buffet Restaurant)
• Setting up and refilling cold and hot buffet food items • Working in a fast- paced environment
• Stewarding and polishing
• Preparing and refilling the drinking station
• Cleaning the restaurant
HOSTESS AND WAITRESS • SUKIYAKI HOUSE • JULY 2013- AUGUST 2013
• Seated guests and processed orders
• Ensured customer satisfaction by providing professional service
• Worked in a fast-paced environment
• Developed great organizational and communicational skills EDUCATION
BACHELOR OF BUSINESS ADMINIATRAION IN HOSPITALITY MANAGEMENT • SEPT 2018 • NORTHWOOD UNIVERSITY/ HOTEL INSTITUTE MONTREUX
• First Class Honours
HIGH SCHOOL DIPLOMA • JUNE 2016 • SIR WINSTON CHURCHILL HIGH SCHOOL
VOLUNTEER EXPERIENCE OR LEADERSHIP
• Volunteered at the Salvation Army in Calgary from September 2013- June 2016
• Public Relations Volunteer for The Ritz Carlton Hotel Company and Amaris Hospitality
MICHELLE.KWAN@HIM-
MAIL.CH
TELEPHONE
LINKEDIN URL
www.linkedin.com/in/
MICHELLE-KWAN-4B669313B
• Communication and Social Media Ambassador for the Student Ambassador at Hotel Institute Montreux
• Volleyball Captain at Hotel Institute Montreux
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