Customer Service Manager

KATHLEEN G. GALLAGHER

**** ******** *****, ***** ******, NJ 08054- **********@*****.*** Cell:856-***-****

PROFESSIONAL SUMMARY

& OBJECTIVE

Experienced Office Manager, Administrative/Secretarial Assistant, Certified Medical Specialist and Senior Customer Service Representative. Extensive background in providing administrative/secretarial assistance; execution and submittal of legal forms; responding to inquiries, complaints, disputes and transactions; record management, filing and data archiving.

SKILLS

& ABILITIES

Expertise in billing and collection procedures;

Fiscal Management, budget development and implementation;

Account reconciliation, invoice and payment transactions;

Extensive experience in resolving disputes with insurance companies;

Supervision and evaluation of over 100+ employees;

Responsible for employee orientation, training and development;

Exceptional organization; management, problem-solving skills;

Customer Service oriented;

Excellent communication skills, written and verbal;

Articulate, professional, well-spoken;

Superior attention to detail;

Multi-tasking, troubleshooting and conflict resolution; and

Team Builder, motivator, goal setter and goal achiever.

EXPERIENCE

ORDER MANAGEMENT REPRESENTATIVE

CANON SOLUTIONS AMERICA, BURLINGTON, NJ

JULY 13, 2015 TO PRESENT – (FULL-TIME)

Goal oriented, interested in technology and excellent customer service skills. Responsible for detailed orders. Alert Departments for immediate corrective measures. Ordering process managed from initiation to completion. Orders checked for quality assurance and data integrity. Expected results must be correlated to the correct revenue and commissions calculated Work with Sales and Incentive Compensation on Invoiced orders. Verify lease orders for collection/funding errors. Process high level branch orders for major accounts.

OFFICE MANAGER;

TUMBLING DICE, SOUTHAMPTON, NJ

JANUARY, 2009 TO 2015 (FULL-TIME)

Responsible for directing events from inquiry, booking, product delivery to closing.

Working one-on-one with clients to attain their vision and to ensure success of the event; Delivering service in less than a 12 hour turnaround time inclusive of obtaining required licenses from State; training employees in casino games; scheduling dealers, managing inventory; locating supplies; organizing entertainment; supervising set-up and dismantling of equipment; troubleshooting problems/conflicts that arise; and invoicing, billing and collecting for the event.

ACCOUNTS RECEIVABLE;

REIMBURSEMENT SOLUTIONS, MOUNT LAUREL, NJ

JULY, 2008 TO MARCH, 2009

Duties included responding to all customer inquiries, complaints, disputes and transactions. Extensive interaction with insurance companies in answering coverage problems, filing appeals, resolving denials and remedying billing issues. Proficient in posting and processing payments for Medicare, Medicaid and other insurance payments.

.

OPERATIONS MANAGER;

BURLINGTON COAT FACTORY, MARLTON, NJ

JANUARY, 2001 TO MAY, 2006

Worked in an administrative capacity to which responsibilities included ordering, tracking, maintaining and distributing inventory. Duties involved managing payroll; supervising, training, scheduling and evaluating over 100 employees; monitoring loss prevention; establishing employees’ goals, team building, reviewing performance and providing feedback.

POSITION DEALER

HARRAH’S HOTEL & CASINO, ATLANTIC CITY, NJ

MAY, 1997 TO JANUARY, 2001; AND 1981 TO 1984

Worked as a skilled game of chance dealer in a high volume gambling casino. Expertise in the games of Roulette, Blackjack and Baccarat. Duties involved intricate knowledge of different games, gambling procedures, casino rules and State laws. Worked in a fast-paced environment that demanded professional customer service skills and involved managing large sums of cash.

EDUCATION

CDM INSTITUTE: Marlton, NJ

Certifications: Certified Medical Specialist (Certificate of Allied Health Medical Billing Specialist) and National Certification in Billing & Coding

ATLANTIC CITY COMMUNITY COLLEGE, ATLANTIC CITY, NJ (1980 -1981)

Degree/License: Dealer License for the games of Blackjack, Roulette and Baccarat.

PENNSAUKEN HIGH SCHOOL, Pennsauken, NJ 9/1971 to 6/1975

Degree: High School Diploma

LEADERSHIP

Worked in a leadership capacity in my positions as an Office Manager and Operations Manager. Leadership qualities employed to improve overall performance and productivity: being competent;, visionary/creative; goal-setter; trouble-shooter; risk-taker; team builder/motivator; good listener; seeking and valuing employees’ input via buy-in or consensus; building positive employee/community relationships; encouraging collaboration and celebrating success.

REFERENCES

Available upon Request

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