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SUDHANSHU SEKHAR ACHARYA

Email : ac9guk@r.postjobfree.com

ac9guk@r.postjobfree.com

Mobile No. : +971*********+971551242149[U.A.E],

+919*********, +918*********

POSITION- Suitable post in housekeeping

Skype id- sudhansu147

OBJECTIVE:

Experienced as a Hospitality Executive with over 16 years of progressive exposure in reputed leading Hospitality Industry. An independent worker with ability to work in pressurized environment and effectively prioritize job responsibilities. Appreciated by previous employer for having the expertise in delivering excellent guest service and potential to exceed set targets and performance parameters. Initiative driven, enthusiastic and dynamic team player who is willing to take challenges and can bring to your organization: organized, professional and dedicated work approach with proactive attitude and practical work experience.

PERSONAL STRENGTHS

1. Guest Relation Skill 2. Multi Cultural Guest

3. Excellent Guest Service Skill 4. Telephone Handling

5. Adherence to Policies and Procedures 6. Proficiency in Computer

EXPERIENCE

Present Position: Sr.Housekeeping Supervisor cum Assistant Housekeeping Manager

Abu Dhabi National Hotel Compass Group Abudhabi,(U.A.E)

Duration: From 30th April 2014 to 12th February2019

Location: MEDICLINIC CITY HOSPITAL, DUBAI (U.A.E)

Position Overview: The Assistant Executive Housekeeper assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching and counseling. and consistently. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.

Job Duties & Responsibilities:

Assists Executive Housekeeper in day-to-day operationof all Housekeeping operation

Assumes responsibilities of Executive Housekeeper in his/her absence

Supervise housekeeping employees allotted to their area of activity

Check all areas and see that they meet standard of cleanliness stipulated

Maintain a regular and complete advanced program for renovating publics areas

Inspect staff turns out

Under take daily roistering of staff when required

Check the par stock of linen and guest supplies and cleaning supplies on ward

Prepare housekeeping occupancy list for front office

Liaise with housekeeping desk for list of rooms that need to be cleared for sale

Record lost and found items as per laid down norms

Follow up Trouble Reports, out of order rooms, Investigates complaints, and takes corrective measures

Try to develop Housekeeping Systems procedures

Through close supervision recommend improvement in operation especially in the following aspects of developing better service standard, increase in revenue and reduction of cost.

Other Routine Responsibilities:

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning ward occupancy, payroll expenses, and department expenses

Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

Orient and familiarize new personnel with hospital facilities and operating hours.

Control all expenditures relating to Housekeeping, including labor, ward supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.

EXPERIENCE

Organization: JUMANI GROUP OF HOTELS, DUBAI

MONTREAL HOTEL,DUBAI(FOUR STAR)

Duration : MARCH 2012 to JANUARY 2013.

Designation : SENIOR HOUSEKEEPING SUPERVISOR.

EXPERIENCE

Organization: HABTOOR HOTELS, DUBAI [METROPOLITANPALACE HOTEL]

[FIVE STARS]

Duration : 25th NOVEMBER 2009 to 30th AUGUST 2011

Designation : FLOOR SUPERVISOR

EXPERIENCE

SIX MONTHS WORKING EXPERIENCE OF P.R.O IN AN OIL COMPANY IN HAMERIYAH FREEZONE, SHARJAH.(ARYA PETROLIUM FZC).From 12th June 2009 to10th November 2009.

EXPERIENCE FROM INDIA

4 Years of experience in Housekeeping as a Senior-supervisor.

Organization: Peerless Hotels & Hospital (400- Bed), Calcutta, India.

Duration : 2 April2005 to 6 April 2009.

Designation : House keepings Senior-Supervisor

EXPERIENCE

3+ Years of experience in housekeeping as a supervisor.

Organization: Hotel Midtown, Raipur, India.

Duration : 2 February 2002 to 15 March 2005.

Designation : Housekeeping Supervisor.

AREAS OF EXPERTISE

Receive guests’ complaints and identify source of action, refer to management as needed

Respond quickly to guest complaints in friendly manner and appropriate action is taken.

Use creative reasoning to overcome guest objections & concerns and ensure 100% satisfaction.

Answer incoming calls using the standard greeting in a timely manner. Keep an adequate coverage on the phones at all times.

Provide a professional image at all times trough appearance and dress.

EDUCATION & CERTIFICATES

Post Graduate Diploma in Hotel Management & Tourism

2002 Scored 75%

Bachelor of Arts

1999 Scored 72%

UTKAL UNIVERSITY, ORISSA,INDIA,

+2 science from (CHSE,ORISSA,INDIA) IN 1996

PERSONAL DETAIL:

DATE OF BIRTH : 15/04/1976

HEIGHT : 5.9 inch

WEIGHT : 71kg

NATIONALITY : INDIAN

MARRITAL STATUS : MARRIED

PASSPORT NO : K5934180, ISSUE FROM: INDIA, EXPIRY: 21/05/2023

VISA TYPE : - Immigration visa (Employment)

LANGUAGE KNOW : ENGLISH, HINDI, ORIYA

IT SKILLS

MS Office, Internet & E-mail applications, opera, Fidelio, IDS &Wish Express.

Reference : AS per requirement.

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