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Customer Service Sales

Location:
Greensboro, NC
Posted:
May 26, 2019

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Resume:

NICHOL CLARK

**** *********** ******, ***. *

Greensboro, NC 27405

ac9got@r.postjobfree.com

336-***-****

OBJECTIVE

To secure a position that will utilize my strong organizational and data entry experience with an opportunity to learn and contribute to an established or growing organization.

SKILLS

Microsoft Suite 2011, Windows 10, OS7, Safari, Enterprise-Time, Fieldglass, Doculogic, Websys, Sharepoint, Oracle, Alltel, Rightfax, Ayala, Five9, Adobe, Internet, 10 Key w/Decimals: 12148; Alpha-Numeric: 1110 Keystrokes, Photo-Copying, Typing: 95 WPM, Filing, Imaging and Faxing

EXPERIENCE

DelMonte, Whittsett, NC

Mar 2019 – May 2019

Prepares fruits and vegetables for retailer

Checks quality if items prior to shipment

Alorica, Greensboro, NC

Dec 2018 – Mar 2018

Handled inbound calls pertaining to wireless devices

Processed payments

Troubleshooted wireless devices

Adecco, Greensboro, NC

May 2018 – July 2018

Retrieved, sorted and trimmed logos Pre

Prepared stock for delivery

Adecco, Greensboro, NC

Feb 2017 - Apr 2017

Sorted and packed items

Prepared items for delivery

Caregiver, Greensboro, NC

Sep 2016 - Dec 2016

Prepared meals for three children

Light Housekeeping

Performed tutoring services

Anomaly Squared, Greensboro, NC

May 2013 – Sept 2013

Customer Service/Sales

Handled inbound and outbound sales inquiries regarding mortgage refinancing

Scheduled appointments from lead telephone, direct and internet data

Offered business partner referrals based on consumer assessment

Conducted follow-up assessments for quality assurance

Assisted relationship managers with account follow-up

ADT, Greensboro, NC

Apr 2013 – May 2013

Sales Representative

Prepared daily and follow-up documentation

Established lead appointments for sales in security

Assessed client needs and developed floor plan for installation

Pioneer Recruiting-Online, Charlotte, NC

Dec 2012 – Mar 2013

Customer Service/Sales

Handled inbound and outbound calls pertaining to banking, insurance, credit and mortgage products

Processed and recommended payment solutions

Ordered and prepared official bank documentation

Assisted consumers with phone and online system navigation

Citicorp, McLeansville, NC

Oct 2011 – Apr 2012

Customer Service/Sales

Promoted products and services

Handled inbound calls from credit card consumers and merchants

Processed payments and transfers

Handled escalated calls

Initiated security measures for client and customer protection

Applied and allocated payments by customer request

Recorded and submitted weekly timesheet

Joule Staffing Agency, Hamilton, NJ

Aug 2010

Data Entry Specialist

Confirmed and set appointments and locations for contractors

Handled calls from contractors and project supervisor

Recorded and conducted reviews on completed and pending assignments

RGIS, Lawrenceville, NJ

Apr – May 2010

Inventory Specialist

Handled on-call and scheduled inventory assignments

Village Charter School, Trenton, NJ

Dec 2008 – Feb 2009

Teacher’s Assistant

Cafeteria assistant during breakfast and lunch

Attended and supported special activities outside the classroom

Assisted with test preparations and assignments

Mt. Sinai Day Care Center, Trenton, NJ

Aug 2008

Teacher’s Assistant

Prepared meals for students

Created lesson plans for the week

Assisted with field trips and camp activities

The Avenue, Hamilton, NJ

July – Aug 2007

Sales Associate

Prepared store for opening and closing

Recorded sales and projections weekly and monthly

Promoted specialty items

Recorded and submitted weekly timesheets

Pharmanet, Princeton, NJ

Dec 2006 – Mar 2007

Associate Data Technician

Entered data from Case Report Forms (CRF’s) into database

Tracked the progress of CRF receipt and entry

Completed quality control measures necessary for finalization and transfer of reports to the client

Cenlar, Ewing, NJ

Dec 1998 – Dec 2005

Corporate Research Specialist

Received and handled calls from branch offices and customer service call center

Researched and responded to customer inquiries

Established and removed escrow accounts

Received and processed mortgagor and title company inquiries

Processed checks and wire transfers daily for cash posting

Ordered and released escrow checks after payoff

Processed and handled credit bureau inquiries

Received and processed registered mail from USPS, FED-EX, UPS, and DHL

CoreStates Bank, /now Wachovia-Wells Fargo

Trenton, NJ

July 1997 – Nov 1998

Assistant Manager

Researched customer information regarding past due loans

Opened savings and checking accounts

Processed home mortgages and personal loans

Handled telephone inquiries regarding product and services

VOLUNTEER SERVICE

Triad Baptist Church, 2013-2014

On-call Nursery Assistant

Greensboro, North Carolina

EDUCATION

Ewing High School, 1991-1993

General Education- Completed English advanced placement courses.

Ewing, New Jersey

Grandville Academy- 1992-1993

Business School

Ewing, New Jersey

Bennett College, Campus 1993-1995

Greensboro, NC 27401

Major: Psychology, GPA: 2.78 Incomplete

Harris School of Business, 2010

Lawrenceville, NJ, 08638

Incomplete

Colorado Technical University- Online, 2010

Colorado Springs, Colorado

Incomplete

CCI- Online, 2010

Denver, Colorado

Incomplete

Ashford University-Online, 2012

Clinton, IA 52732

Major: Accounting, GPA: 3.8

Incomplete

Strayer University, Campus/Online, 2013

Greensboro, NC 27401

Incomplete



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