Customer Service Sales
Resume:
NICHOL CLARK
**** *********** ******, ***. *
Greensboro, NC 27405
******.*****@*****.***
OBJECTIVE
To secure a position that will utilize my strong organizational and data entry experience with an opportunity to learn and contribute to an established or growing organization.
SKILLS
Microsoft Suite 2011, Windows 10, OS7, Safari, Enterprise-Time, Fieldglass, Doculogic, Websys, Sharepoint, Oracle, Alltel, Rightfax, Ayala, Five9, Adobe, Internet, 10 Key w/Decimals: 12148; Alpha-Numeric: 1110 Keystrokes, Photo-Copying, Typing: 95 WPM, Filing, Imaging and Faxing
EXPERIENCE
DelMonte, Whittsett, NC
Mar 2019 – May 2019
Prepares fruits and vegetables for retailer
Checks quality if items prior to shipment
Alorica, Greensboro, NC
Dec 2018 – Mar 2018
Handled inbound calls pertaining to wireless devices
Processed payments
Troubleshooted wireless devices
Adecco, Greensboro, NC
May 2018 – July 2018
Retrieved, sorted and trimmed logos Pre
Prepared stock for delivery
Adecco, Greensboro, NC
Feb 2017 - Apr 2017
Sorted and packed items
Prepared items for delivery
Caregiver, Greensboro, NC
Sep 2016 - Dec 2016
Prepared meals for three children
Light Housekeeping
Performed tutoring services
Anomaly Squared, Greensboro, NC
May 2013 – Sept 2013
Customer Service/Sales
Handled inbound and outbound sales inquiries regarding mortgage refinancing
Scheduled appointments from lead telephone, direct and internet data
Offered business partner referrals based on consumer assessment
Conducted follow-up assessments for quality assurance
Assisted relationship managers with account follow-up
ADT, Greensboro, NC
Apr 2013 – May 2013
Sales Representative
Prepared daily and follow-up documentation
Established lead appointments for sales in security
Assessed client needs and developed floor plan for installation
Pioneer Recruiting-Online, Charlotte, NC
Dec 2012 – Mar 2013
Customer Service/Sales
Handled inbound and outbound calls pertaining to banking, insurance, credit and mortgage products
Processed and recommended payment solutions
Ordered and prepared official bank documentation
Assisted consumers with phone and online system navigation
Citicorp, McLeansville, NC
Oct 2011 – Apr 2012
Customer Service/Sales
Promoted products and services
Handled inbound calls from credit card consumers and merchants
Processed payments and transfers
Handled escalated calls
Initiated security measures for client and customer protection
Applied and allocated payments by customer request
Recorded and submitted weekly timesheet
Joule Staffing Agency, Hamilton, NJ
Aug 2010
Data Entry Specialist
Confirmed and set appointments and locations for contractors
Handled calls from contractors and project supervisor
Recorded and conducted reviews on completed and pending assignments
RGIS, Lawrenceville, NJ
Apr – May 2010
Inventory Specialist
Handled on-call and scheduled inventory assignments
Village Charter School, Trenton, NJ
Dec 2008 – Feb 2009
Teacher’s Assistant
Cafeteria assistant during breakfast and lunch
Attended and supported special activities outside the classroom
Assisted with test preparations and assignments
Mt. Sinai Day Care Center, Trenton, NJ
Aug 2008
Teacher’s Assistant
Prepared meals for students
Created lesson plans for the week
Assisted with field trips and camp activities
The Avenue, Hamilton, NJ
July – Aug 2007
Sales Associate
Prepared store for opening and closing
Recorded sales and projections weekly and monthly
Promoted specialty items
Recorded and submitted weekly timesheets
Pharmanet, Princeton, NJ
Dec 2006 – Mar 2007
Associate Data Technician
Entered data from Case Report Forms (CRF’s) into database
Tracked the progress of CRF receipt and entry
Completed quality control measures necessary for finalization and transfer of reports to the client
Cenlar, Ewing, NJ
Dec 1998 – Dec 2005
Corporate Research Specialist
Received and handled calls from branch offices and customer service call center
Researched and responded to customer inquiries
Established and removed escrow accounts
Received and processed mortgagor and title company inquiries
Processed checks and wire transfers daily for cash posting
Ordered and released escrow checks after payoff
Processed and handled credit bureau inquiries
Received and processed registered mail from USPS, FED-EX, UPS, and DHL
CoreStates Bank, /now Wachovia-Wells Fargo
Trenton, NJ
July 1997 – Nov 1998
Assistant Manager
Researched customer information regarding past due loans
Opened savings and checking accounts
Processed home mortgages and personal loans
Handled telephone inquiries regarding product and services
VOLUNTEER SERVICE
Triad Baptist Church, 2013-2014
On-call Nursery Assistant
Greensboro, North Carolina
EDUCATION
Ewing High School, 1991-1993
General Education- Completed English advanced placement courses.
Ewing, New Jersey
Grandville Academy- 1992-1993
Business School
Ewing, New Jersey
Bennett College, Campus 1993-1995
Greensboro, NC 27401
Major: Psychology, GPA: 2.78 Incomplete
Harris School of Business, 2010
Lawrenceville, NJ, 08638
Incomplete
Colorado Technical University- Online, 2010
Colorado Springs, Colorado
Incomplete
CCI- Online, 2010
Denver, Colorado
Incomplete
Ashford University-Online, 2012
Clinton, IA 52732
Major: Accounting, GPA: 3.8
Incomplete
Strayer University, Campus/Online, 2013
Greensboro, NC 27401
Incomplete
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