Customer Service Manager

ROBELYN LUMBRES TAPIA

Piat St. Rosario Complex, San Pedro, Laguna

CP # - 096*-*******

Email address – ***********@******.***

PROFESSIONAL SUMMARY

Dependable and honest Casino Dealer Inspector has excellent monitoring and evaluative skills of table game dealers.Has excellent interpersonal and customer service skills and believes strongly in casino policy and procedure adherence by all staff.Has more than three years of experience as a Casino Dealer Inspector.

Core Qualifications

Highly dependable and loyal.

Extensive knowledge of table games and rules.

Good interpersonal and oral communication skills.

Excellent monitoring of table game dealers and pit area.

Possesses excellent customer-service abilities to assist guests.

Strong ability to detect cheating attempts and respond.

Good dispute resolution skills.

WORK HISTORY

1.Resorts World Genting Malaysia

Genting Highlands Pahang, Malaysia

Dealer Inspector – November 2015 – March 2019

Casino Dealer – April 2014 – October 2015

Job Summary:

Responsible for monitoring all activity on the floor at a gaming establishment. Supervises dealers and patrons, handles complaints, attends to malfunctioning machines, and disburses chips or tokens to paying customers.

Duties and Responsibilities of a Dealer Inspector:

Observe gaming tables for proper etiquette.

Handle service complaints.

Record wagers and compile reports.

Ensure that tribal, state, and federal regulations are adhered to during playing of games and wagering.

Survey tables for cheaters or suspicious activity.

Establish and maintain banks and table limits for each game.

Move dealers from game to game.

Explain house rules to both patrons and staff.

Establish betting limits and game rules.

Evaluate workers' performance.

Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.

Open and close gaming tables depending on volume of customers.

Duties and Responsibilities of a Casino Dealer:

Adhere to company policies and federal and state regulations for smooth operations.

Perform technical and functional gaming duties as per the regulations of casino management.

Ensure that every bet is within the maximum and minimum table limits.

Handle table games as per established guidelines.

Understand and follow gaming procedures at all times.

Exchange cash for tokens and chips.

Ensure that gaming table is ready with required wagers to proceed.

Maintain game pace fast and smooth by handling cards, chips, money, dice and other equipment efficiently.

Remind players about rules and regulations of the games.

Keep record of the bet amount accurately and collect bets from losers and pay bets to winners appropriately.

Create enjoyable and fun atmosphere by attending to players’ needs politely.

Report any unlawful act to the floor manager immediately.

Create a lively gaming experience for players.

Communicate to floor manager regarding customer request or disturbed situation which is not in the jurisdiction of casino dealer for further action.

GAME PROFICIENCY:

Roulette

Bacarrat

Tai Sai

Mini Dice

French Boule

2.AU Management Services Inc.

Mabini St, cor. Sta. Monica, Ermita Manila, Philippines

Recruitment Staff

June 17, 2013 – December 15, 2013

3.Puregold Price Club Inc. - Pacita

Pacita Complex, San Pedro Laguna, Philippines

Wholesale Personnel

February 20, 2012 – December 20, 2012

4.Robinsons Department Store

Tagapo, Sta. Rosa Laguna, Philippines

Cashier

July 10, 2007 – December 31, 2007

5.Puregold Priceclub Biñan

San Antonio Biñan, Laguna, Philippines

Cashier

June 2, 2006 – November 12, 2006

6.SM Sta. Rosa

Tagapo, Sta. Rosa Laguna, Philippines

Cashier

January 5, 2006 – May 10, 2006

EDUCATIONAL ATTAINMENT

Tertiary : BS in Science in Commerce Major in Banking and Finance

Tanauan Institute

Tanauan City, Batangas

June 2004 – April 2009

PERSONAL INFORMATION

Birth Date – December 22, 1983

Nationality – Filipino

Civil Status – Single

Religion – Roman Catholic

Sex – Female

CHARACTER REFERENCES

Available upon request.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Applicant’s Signature

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