Manager Quality

Tonia Thomas

Cell: 360-***-****

Email: *********.**@*****.***

N. Charleston, SC

I am a detailed-oriented, dedicated professional with experience in a manufacturing and production. Perform QA/QC functions to enhance production standards ensuring deadlines met expectations. Trained in TPM, 5S, 8D, root cause analysis, written two ISO 9001:2000 manuals, and have SPC greenbelt. Maintain a SmartSheets claims system, have reduced claims by half three years in a row and maintained zero claims for three years in my facility. I manage and train staff to excel in quality standards in India, China, Canada, and USA. Consistently exceed satisfy safety and quality goals to meet corporate standards. I have ongoing recognition for solid leadership capabilities, high professional standards, and exemplary work ethic.

Professional Experience:

Owens Corning / Interwrap Inc., N. Charleston, SC. 2019 – 2013 Quality Leader / Global Claims Administrator / IT Administrator I am the global customer claims administrator in charge of processing, inspection, investigation, research, review, and approval. I monitor and report average claims / credits per KSM monthly to ensure process improvements are ongoing. Lab responsibilities include new product research and development testing working with Science and Technology lab improving product and processes. Maintain facility equipment calibration. Other responsibilities include:

Corporate Standard Operating Procedures – write, review, update

Product and process audits – initiate corporate round robins, competitor testing,data analysis

Data analysis – Customer claims, product physical property testing of coating, printing, rewinding processes based on ASTM standards

Global claims administrator – 8D review and approval, corrective/preventive action approval, training staff in China, India, Canada, USA.

Staff quality readiness trainer – Quality processes and procedures, methodology, claims, process improvements, customer specifications adherence and requirements, product viability

Lab equipment – Test Resources & Instron Tensile Machine, Thwing-Albert COF, Sutherland Rub Tester,bench and floor scales, calipers, gauge blocks, X-Rite spectrometers, tape measures, ovens, thickness gauges, calibration weight standards

Local IT support and administrator for facility personnel and global required updates IKO Pacific Inc., Sumas, WA.

2012 – 1998 Quality Manager

In charge of quality and product compliance lab, train staff, engineering, and sales. Wrote and set standard operating procedures, product quality specifications in a shingle and rolled roofing manufacturing facility.

Process and product testing to increase production and cost efficiency, supplier/material assessment, total shingle analysis, equipment calibration, achieved ISO certification for first Shingle facility in USA, SPC trainer, 5S, SDS review

Customer complaint review root cause analysis monitor corrective/preventive action

Work with sales to build market share and enhance product quality

Lab equipment: Q-Test Tensile Tear, penetrometer, viscometers, extraction units, ISL softening point, cold flex, flashpoint, muffle furnace, granule embedment, bench, truck, and floor scales, calipers, gauge blocks, X-Rite spectrometers, tape measures, ovens, thickness gauges, calibration weight standards

Tonia Thomas

Cell: 360-***-****

Email: *********.**@*****.***

Comptec Inc., Custer, WA.

1998 – 1996 Quality Lead Technician

I worked in injection molding plastics for automotive, telephone, dental, and medical industries.

Corrective/preventive action review, internal/external product/process audits, first article inspection, equipment calibration, ISO 9000 maintenance, SPC trainer

QA trainer – ISO internal auditor, QC inspector auditor

Equipment – calipers, thickness gauges, gauge blocks American Wyott Corporation, Cheyenne, WY.

1996 – 1994 Warehouse Lead

I worked in an equipment manufacturing facility producing food cooking, toasting, heating, holding, and worming equipment.

Corrective and preventive action on inventory, receiving and assembly line discrepancy

Small part packaging, shipping receiving data entry, part inspection per blueprint

Equipment: Computer systems – Mapic, Symex, various forklifts, stackers, inventory carts Precision Gear Train Inc., Charleston, SC.

1993 – 1992 Laser Operator

I worked for the diesel engine gear division of Cummins engine. Inspecting gears before final packaging.

Gear inspection to blue print, packaging for shipment

Equipment – Magnuflux ultraviolet crack tester, grinders, thickness gauges, gauge blocks, CNC machine, label laser, wash bath

United States Navy

1992 – 1989 Patternmaker/Draftsmen

I constructed replicas of parts using wood, plastic, or metal, and then sent the mold to a foundry for casting. As a draftsmen, completed logos and blueprints for machinists parts.

Equipment – wood lathe, grinder, planner, jointer, various saws and measuring devices, dremel tool, fine carving tools, compass, protractors, drafting board, AutoCAD Education, Certifications, Training, and Computer Skills Associate Degree in business Management (in process) – University of Phoenix

Completed courses include: Survey of Accounting, Economic Theory, Algebra 1A, Foundation of Business, Environmental Science, Contemporary Business Comm., Skills for Learning in an Info Age, Critical Thinking, Cultural Diversity, Survey, Effective Essay Writing, Research Writing Nutrition

Certificate in QA Management – British Columbia Institute of Technology – Vancouver, BC.

Operations Management, QA I, II Manufacturing

Certified ISO Internal Auditor, SPC Trainer, Forklift driver, CR/First Aid ICS Drafting Diploma – ICS Home Studies – Cheyenne, WY. NRI Building Construction Diploma – NRI Home Studies – Cheyenne, WY. Patternmaker Tool and Die Apprentice – United States Navy Tonia Thomas

Cell: 360-***-****

Email: *********.**@*****.***

Business Statistics and Analysis – Rice University (Coursera)

Introduction to Data Analysis Using Excel

Basic Data Descriptors, Statistical Distribution, and Application to Business Decisions

Business Applications of Hypothesis Testing Confidence Interval Estimation

Linear Regression for Business Statistics

Business Statistics and Analysis Capstone

Additional Manager/Supervisor Training:

Greenbelt SPC, TPM, L&I accident Investigation, OSHA compliance 2011, How to become a more effective supervisor, How to communicate with tact and professionalism, Dealing with difficult people, NW calibration systems, Managing multiple priorities/projects/deadlines, Conflict management and confrontational skills, Team-Building, Mentoring and coaching skills for managers and supervisors, Mistake-free grammar and proofreading, Creative leadership for managers/supervisors/team-leaders, Microsoft Excel 2007 / 2010 basics and beyond Proficient in Microsoft Office Suite 2007 - 2013, Visio, MiniTab, NW Analytical (SPC), and AutoCAD Tonia Thomas

Cell: 360-***-****

*********.**@*****.***

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