Program assistant at a child development center
Resume:
Brittany Yocom
****B Road Runner Dr
Twentynine Palms, CA 92277
***************@*****.***
EXPERIENCE
Vegas Extreme Skydiving, Jean, NV — Desk Clerk
June 2015 - October 2017
Answer phones and schedule skydive reservations
Field customer inquiries
Process payments and refunds
Balance daily cash flow records
Communicate with ground crew, pilot, and students to ensure a seamless and steady experience from start to finish
Manifest plane loading records meticulously to comply with FAA regulations
Work around language barriers to assist customers who did not speak English
Match customers with instructors appropriately based on weight restrictions to ensure safety for both students and instructors
Provide legal forms to students and ensure all waivers have been completed in their entirety
Single Marine Program - Spike’s Place, Twentynine Palms, CA — Recreation Attendant
May 2018- March 2019
Answer phones for daily inquiries on upcoming events
Provide customer service regarding questions, comments, and concerns
Take payments for upcoming trips
Maintained facility cleanliness
Balance daily cash flow
Maintain records of customers on trips
Keep record of inventory in the facility
Child Development Center, Twentynine Palms, CA — Child and Youth Program Assistant
March 2019 - Present
Supervises participants during daily scheduled indoor and outdoor activities
Provides care to occupants
Assists in maintaining program participation data
Completes daily Reports
EDUCATION
Las Vegas Academy of the Arts, Las Vegas, NV — Advanced High school Diploma
August 2011 - June 2015
Participated in leadership within the choir program for four years.
University of Nevada Las Vegas, Las Vegas, NV
August 2015 - December 2017
Brandman University, Palm Desert, CA - BA in Criminal Justice
March 2018 - Present
Will receive degree in August 2019
Concentration in Forensics
Community Service
Penguin Place — International Student Volunteer - Dunedin, NZ
40 hours of community service
Land conservation
Las Vegas Lied Animal Shelter - Las Vegas, NV
2 months of service
SKILLS
Excels under pressure in fast past environments
Proficient in organizing and managing large groups of people
Excellent customer service in person and on the phone
Effective in coordinating multiple schedules to satisfy employee and customer needs
Self-Starter and quick study
Proficient writing and typing skills
Great capacity for learning new things quick
Able to multitask and focus on the tasks at hand
Capable of working individually or with a group
Organized
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