Manager Customer Service

E: ********@***.***

H: 706-***-****

C: 706-***-****

A: 5901 Hunter Road, Columbus, GA 31907

High-energy Human Resource Admin desiring to cultivate career in human resources. Screened, interviewed and placed optimal workers to achieve organizational targets. Knowledgeable about employer regulations and documentation requirements. TSYS - Fraud Analyst

Columbus, GA • 02/2016 - 11/2017

Service Manager/ Store Manager

Columbus, GA • 05/2015 - 12/2015

Muscogee County School District - Case Manager

01/1996 - 07/2015

University of Phoenix

Tempe, AZ • 2013

Master of Science: Organizational

Psychology, Speech and Communication,

Sociology and Psychology

University Of Phoenix - Columbus Ga

Recipient of Phoenix Academic Scholarship

Emphasis in Psychology Top 10% of class

Summa Cum Laude

University Of Phoenix - Columbus Ga

2008

Bachelor of Science: Business Management,

Business

Coursework in Conflict Resolution, Marketing

and Basic Accounting

SUMMARY PROFESSIONAL

HISTORY WORK

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

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Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

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Responded to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.

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Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.

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Builds the credit card replacement orders and completes shipping materials.

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Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

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Assigned employees to specific duties to best meet the needs of the store.

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• Counted cash drawers and made bank deposits.

• Hired, trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments and merchandise returns.

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Reordered inventory when it dropped below predetermined levels.

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• Scheduled and led weekly store meetings for all employees.

SKILLS

• Microsoft word

• Excel

• Data Entry

• Database Management Systems

• People Management Skills

• Organizational

• .Administrative

• Strong Comminicating Skills

Strong Organization and Time

management knowledge of OSHA, FLMA,

safety, employment and workers

compensation

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• Attention to Detail

EDUCATION

• Graduated with 3.49 GPA

• Majored in Business

• Coursework in Business, and Management

Kay Jewelers - Hr Manager / Office Manager

Columbus, GA • 03/2013 - 08/2014

• Admen the IEP make sure all staff is in compliance.

• Liaison between parents' teacher and student.

• Small group one to one teaching.

• Document the students progress.

• Meet with teacher and counselor regarding behavior.

• Carry out curriculum plans according to IEP guidelines.

• Led a comprehension training for 20 staff members. Organized and led a day staff orientation and training to promote collaboration.

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Administered compensation, benefits and performance management systems and safety and recreation programs.

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Represented organization at personnel-related hearings and investigations.

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