JOB OBJECTIVE:

To secure employment in Human Resources environment

HIGHLIGHTS OF QUALIFICATIONS

HR Management Post Graduate Diploma and current member of HRPAO(Grand Valley Chapter)

Currently working towards CHRP designation

Administrative skills developed through Cash Office Manager position and academic experience

Prioritization and effective time management skills consistently have resulted in meeting all project deadlines and high level of customer service

Strong commitment to co-operative team work as demonstrated through student leadership and various work experiences

Strong ability to use various computer application including Microsoft Office (Excel, Word, PowerPoint), Tableau, Rapid Miner, Zoho people, D2L and Sweda Mart

Ability to research, compile, analyze and communicate HRM information accurately and credibly in oral, written and graphic form using professional technique

Understand the significance of ethics and privacy legislations as it relates to information system and employee records

Strong knowledge of Employment Standards Legislation (ESL), labor relations, employee relations and Health & Safety policies and procedures

Strong understanding of the principles in HR planning, HRIS, advertising, payroll, full cycle, recruitment, selection and orientation

EDUCATION & CERTIFICATIONS

Human Resources Management - Post Graduate Program

Conestoga College, Kitchener, ON 2018 - 2019

Graduated with a GPA of 3.75

Program encompasses all courses required for the education component of Canadian Human Resources Professional certification (CHRP)

Developed and implemented performance management systems for manufacturing environment and ‘needs analysis’ strategy for training and development for non-profit organization

Capstone Project (Rothsay): Developed job descriptions through job shadowing and job interviewing

Psychology & Education - Bachelor of Arts

University of Peshawar, Pakistan 2007 – 2011

Graduated with a double major in Psychology & Education with a 3.96 GPA

PROFESSIONAL EXPERIENCE

Front End Manager (Cash Office) - NO FRILLS June 2017 – Feb 2019

Mississauga, ON

•Provide efficient, friendly, and informative service following established customer service standards and corporate vision

•Calculate total payments received at end of work shift and reconcile with total sales using SwedaMart

•Work with top management to ensure appropriate changes were made to improve customer satisfaction and resolve customer dispute/concerns

•Train new employees and manage store operations as required

Head Teacher - MAZ International School Mar 2012 – Aug 2016 Kuala Lumpur, Malaysia

•Contributed in designing, preparing and developing teaching materials

•Observed work of teaching staff in order to evaluate performance, and to recommend changes that could strengthen teaching skills

•Planned and organized competitions, workshops, group discussions, quizzes, social work, sports week, funfair, open days, green planet and exhibitions

Sales Assistant - Creative Nail Boutique Sep 2011 – Feb 2012

Kuala Lumpur, Malaysia

•Served customers at the sales counter

•Offered face to face advice to customers on the stores products

•Resolved customer concerns promptly, politely and professionally which resulted in a win-win situation for both sides

PROFESSIONAL DEVELOPMENT/ ACHIEVEMENTS

•Coordination of Sports Day/ Festivals, 2010/2014/2016

•Teachers Development Conference (Theme: Team) – Roots School Systems, 2010

•Cooking & Baking Course and Training – RJMA (6 weeks), 2007

•1ST Place in the subject of Psychology in FA Part-1, 2007

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