Customer Service Manager
Resume:
Patricia Scheidt
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professional summary
Communications manager driven to manage and maintain high call & account quality and compliance
Experience
Protection 1 Manasquan, NJ
Dispatcher / Flex Operator 2012 – 2017
●Responsible for incoming and outgoing alarm calls - Daily Average of 150-200
●Updated and maintained each account corresponding with the calls taken
●Dispatched HPADS & environmentals, along with temperature alarms
Metro - Marketing Howell, NJ
Customer Service Account Manager 2004-2008
●Responsible for up to 120 accounts on a day to day basis
●Assisted brokers in verifying accuracy of clients information
●Assisted brokers in closing clients and enrollment for services
●Assisted all sales and customer service representatives with customer related inquiries
●Provided sales and customer service departments with effected scripts and training materials
Seaview Orthopedic Neptune, NJ
Authorization Department & Switch Board Operator 1999-2005
●Maintained and organized multiple ER calendars and appointments for each doctor
●Responsible for authorizing patients and their insurances, along with workman’s compensation claims
●Responsible for screening and routing up to 1200 calls per day
●Updated and maintained accurate statistics regarding the hospitals census on a daily basis
ORC Telescience Clearwater, FL
Floor Manager 1997-1999
●Trained and mentored a staff of 30 customer service representatives
●Created and developed the departments training curriculum, along with scripts
Education
United States Navy USA/Japan
Communications Manager & Instructor 1978-1982
Phillips Junior College Gulfport, MI
Communications 1979-1980
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