Patricia Scheidt

*** ***** ******* ******* ** ***53

732-***-****

professional summary

Communications manager driven to manage and maintain high call & account quality and compliance

Experience

Protection 1 Manasquan, NJ

Dispatcher / Flex Operator 2012 – 2017

●Responsible for incoming and outgoing alarm calls - Daily Average of 150-200

●Updated and maintained each account corresponding with the calls taken

●Dispatched HPADS & environmentals, along with temperature alarms

Metro - Marketing Howell, NJ

Customer Service Account Manager 2004-2008

●Responsible for up to 120 accounts on a day to day basis

●Assisted brokers in verifying accuracy of clients information

●Assisted brokers in closing clients and enrollment for services

●Assisted all sales and customer service representatives with customer related inquiries

●Provided sales and customer service departments with effected scripts and training materials

Seaview Orthopedic Neptune, NJ

Authorization Department & Switch Board Operator 1999-2005

●Maintained and organized multiple ER calendars and appointments for each doctor

●Responsible for authorizing patients and their insurances, along with workman’s compensation claims

●Responsible for screening and routing up to 1200 calls per day

●Updated and maintained accurate statistics regarding the hospitals census on a daily basis

ORC Telescience Clearwater, FL

Floor Manager 1997-1999

●Trained and mentored a staff of 30 customer service representatives

●Created and developed the departments training curriculum, along with scripts

Education

United States Navy USA/Japan

Communications Manager & Instructor 1978-1982

Phillips Junior College Gulfport, MI

Communications 1979-1980

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