Durrant Pate

Hamilton, Ontario

905-***-**** • ac9gk1@r.postjobfree.com

SKILLS

Problem Solving

Team Building

Data Analysis

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Adaptable

Coaching and Mentoring

WORK EXPERIENCE

McMaster Campus Store, Hamilton, ON

Customer Care Associate (Aug/2017)- (Jun/2018)

Mentored new sales associates to contribute to the store’s positive culture.

Referred unresolved customer grievances to designated departments for further investigation.

Responded to all customer inquiries thoroughly and professionally.

Improved department layout by coordinating efforts with managers and staff.

Paradise Catering, Hamilton, ON

Banquet Server (Jul/2017)-(Nov/2017)

Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly.

Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty.

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.

Sustainable Archaeology, Hamilton, ON

Research Assistant (Feb/2016)-(Apr/2017)

Performed research to establish potential origins of undocumented materials

Created and organized excel spreadsheet of catalogued artifacts and cultural remains to be used for future research

Utilized proper Ontario industry standard when bagging and re-retagging artifacts from various sites

Identifying and rehousing archaeological artifacts from a variety of locations across Ontario

Boys & Girls Club of Hamilton, Hamilton, ON

Program Facilitator (Nov/2015)-(Dec/2016)

Develop program plans and implement, fun, engaging, creative activities to help promote a healthy lifestyle for youth and teens

Provide peer support and help facilitate services for families and their children relating to active living

Cultivate and maintain positive relationships with youth participants and their families

VOLUNTEER EXPERIENCE

Boys & Girls Club of Hamilton, Hamilton, ON

Soccer League Assistant Manager/Supervisor (Jul/2016)-(Sep/2016)

Develop weekly, age appropriate training programmes and game plans for participants.

Trained and supervised approximately 10 volunteer coaches and referees throughout the duration of the program.

Enrolled 40+ children into the soccer program

Hamilton Basketball Association, Hamilton, ON

Coach (Oct/2015)-(Feb/2016)

Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring.

Implemented exercise programs and training strategies, which bolstered individual and team performance.

Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience and respect for others.

EDUCATION

Graduate Certificate, 2019 (in progress)

Mohawk College, Hamilton, ON

Fall 2018 Dean’s List

Honors Bachelors of Art (B.A.), 2017

McMaster University, Hamilton, ON

Dean’s List (2016, 2017)

Graduated Summa Cum Laude

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