Service Health

Vivarsha EV Email: **********@*****.***

Senior Associate Mobile: +735*******

OBJECTIVE:

Seeking an interesting and challenging career in a progressive organization that gives me scope to update my knowledge and also to utilize the knowledge gained from my work experience and be recognized as a person who has added value to the work place and also to deliver optimized and efficient solutions.

PROFILE:

Senior Associate with over 15 months of experience.

A highly organized individual who adopts a systematic approach in problem solving,

Effectively analyzing results and implementing solutions.

Excellent communication skills, people at all levels both internally and externally has ensured the development of good business relationships.

Open to learn new technologies which are assigned to me as and when required.

Interested to learn various concepts and solve issues with innovative ideas.

Flexible to experience work in new kind of environments

JOB PROFILE:

Project Vertical : Health Care Process

Duration : FEB ’14 - Till date

Role : Senior Associate

PROJECT DESCRIPTION:

We work for US health care service Appeal and grievance team of UHG (United Health Group) for senior citizen who are above 60 years

We analyses the document send by the member or member rep of UHG

We classify the need of member whether they are asking for treatment, service, reimbursement issues, or requesting for drugs

Ensure documentation of all deviation process is in place.

ROLES & RESPONSIBILITIES:

.

Managing Claim processing

Managing Excel related Query

Maintaining EOD tracker for Whole Process

Creating PPT for new Updates

Actively participated in process excellence and process refinement

Generating innovative process improvement ideas

Provided feedback & coaching based on individual performance for every week once

Currently doing a role of Acting team leader and handling 20 people and responsible for their productivity, Quality and shrinkage

Conducting Fun Session on week end

ACHIEVEMENTS:

Received awards for Excellence in productivity & quality 2 times in 1 years of my Tenure in Wipro LTD.

Runners up in Non-Core logic Throw ball tournament.

EDUCATIONAL QUALIFICATIONS

Bachelor of Commerce (BCOM) (2012-2015) with an aggregate of 65.06 % in Asan Memorial College of Arts & Science, Chennai, Tamilnadu.

12th with an aggregate of 69.5 % (2012) in ST. Antony’s M.H.S.S. IIT Chennai.

10th with an aggregate of 62 % (2010) in ST. Antony’s M.H.S.S. IIT Chennai.

PROFESSIONAL EXPERIENCE:

Working at WIPRO BUSINESS PROCESS SOLUTION(BPS), Chennai (FEB’14 -till date)

Senior Associate, UHG, HLS, US Process (Non-voice)

1 Year & 3 Months experience

Skill up Certified

Having Experience in Handling of 25 People

TECHNICAL SKILL:

Operating System : Windows 2000, XP and Vista, Windows 7, Windows 8, Windows 10.

Package : MS-Office

Application used : Green Tree Application (GTA), Loans sphere, MSP, GSE

PERSONAL DETAILS:

Date of Birth

11th July 1994

Age

25 Years

Gender

Female

Marital Status

Single

Nationality

Indian

Fathers name

Vijayakumar E

Mothers name

T.Vasanthakumari

E-mail Id

**********@*****.***

Permanent Address

No.16, Manigavasakar street, Periyar nagar Pallikaranai -600100.

Languages

English, Malayalam &Tamil.

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Chennai Signature:

Date: Vivarsha. EV

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