Customer Service Manager

**/**** ** *******

Kitchener, Ontario

**/**** ** **/****

Kitchener, Ontario

OSBEL ESPINOSA

Summary

A dedicated Manager with over [12] years experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise on ensuring staff completes duties in an efficient and productive manner. A detail-oriented scheduler seeking to leverage background into a managerial role with a progressive organization. Skills

Facilities maintenance

Purchasing and replenishment

Inventory monitoring

Employee performance evaluation

Monitoring deadlines

Sheet metal installations

Vast HVAC knowledge

Vendor relationship management

Safety protocols

Metal working ability

Business development experience

Bilingual in Spanish and English

Banking and financial services background

Strong organizational skills

Time management

Reliable

Sales experience

WHMIS

AODA Customer Service Standards ( Course)

Ontario Supervisor H&S Awareness ( Course)

Violence and Harassment in the workplace (

Course)

New Team Member Orientation ( Course)

Knowledge in excel and Microsoft word

Experience

Maintenance Manager

Timbercreek

Managed a highly effective team of 3 employees.

Delegated tasks to capable employees to efficiently manage resources. Established and implemented new procedures for standard maintenance scheduling. Monitored maintenance scheduling and reported maintenance team information to management. Implemented improved training procedures to better develop new personnel. Provided insight and information to management regarding onsite improvement project specifications. Procured vendor pricing from multiple supplier to ensure consistent cost-saving purchases. Hired and managed staff, overseeing any personnel grievances. Completed preventative maintenance to enhance performance. Responsible for setting minimum standards and providing technical guidance and support for design, installation, operation and maintenance of mechanical systems used in the process. Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.

Scheduled staff for optimal coverage to meet challenging daily objectives. Reviewed the performance of subordinates.

Contractor

Self Employee

Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives.

Maintained site safety and kept work in line with budget, schedule and applicable building codes. Hired and managed subcontractors covering disciplines such as electrical and plumbing installation. Applied changes requested by designers, owners or inspectors. Took care of facility equipment, grounds, roads and fences. Recruited, hired and trained crew members on the application of projects, customer relations and customer service.

Administered financial operations.

37 Vanier Drive, Kitchener, ON N2C 2P6 H: 226-***-**** *****************@*****.*** 03/2003 to 10/2015

La Habana, La Habana

2018

Kitchener, ON

2007

Cienfuegos Cuba

2001

Cuba

Negotiated contracts with vendors to achieve optimal performance within budget parameters. Prepared annual operating and capital budgets, cash flow requirements, Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns. Resolved inspection deficiencies promptly.

Maintained tools, equipment and work sites.

Established relationships with construction manager and contractors to align priorities, goals, and objectives.

Negotiated change orders and claims for out-of-scope work. Removed old roofing materials in an efficient manner. Completed indoor and outdoor residential and commercial construction projects. Manager

CUPET

Recruited, hired and trained 17 employees for marketing and sales department. Directed schedule of weekly projects and anticipated timelines for milestones and completion dates. Generated new business by developing marketing events, prospect calls and networking referrals. Oversaw store opening and closing, including reconciling cash drawers and making bank deposits. Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

Boosted cash flow 100% by creating a positive atmosphere for customers and team members. Addressed customer issues to ensure swift and successful resolution. Utilized Excel to ensure that invoicing and inventory matched cost-of-goods-sold reports. Met with each associate to establish realistic monthly sales goals. Interacted with prospects and customers at various events, including trade shows, seminars and workshops.

Strengthened operational efficiencies and trace-ability, developing organizational filing systems for confidential client records and reports.

Analyzed financial statements and payroll through product cost, labor and controllable. Supervised, developed and delegated tasks to employees. Education and Training

Licence: GAST1150-Gas technician 3

Conestoga College

Graduate: kinesiology

Carlos Rafael Rodriguez

Graduate : business Administration

Tourism School

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