Customer Service Information Technology
Resume:
Jimmy Thomas Phone 786-***-**** Email: ********@*****.***
PROFESSIONAL PROFILE
Information Technology – Network Administrator-computer Technician - Service Management
Two years’ experience in Computer Systems as an Administrator and Troubleshooter A result-driven Information Technology Service technician.
EDUCATION
Bachelor of Science in Information Technology 2009
Barry University, Miami, FL
Associate of Arts in Computer Science
Miami-Dade College, Miami, FL 2004
CERTIFICATIONS
●Certified in Windows (Windows 7)
●Active Directory – Network Server & Systems
●Server 2008 Network Infrastructure
●Server 2008 Administrator
●Network Plus
●Cisco Networking (CCNA)
●Certified Coding (HTML CSS)
●Lenovo Certified
●MCITP and MCP
CORE QUALIFICATION & STRENGTHS
●Learning Technology
●Network Properties
●Workforce Management Systems (Employ Florida Marketplace, Initial Assessment Application, One-Stop System Tracking)
●Classroom Management
●Strategic Planning & Leadership
Systems (TCP/IP, DHCP, VPN, NAT, OSPF, DNS, Subnet mask)
●Monitors, troubleshoots and maintains telecommunications and network.
●Monitors usage of shared resources and works with network engineers to resolve issues related to malfunctioning equipment.
●Selects, develops, integrates and implements telecommunications and network management applications.
●Performed initial router, and switch startup configuration
●Configured windows server 2008 active directory, server 2008 administrator, server 2008 infrastructures
●Used windows applications as network tools, system configuration dialog to produce initial configuration
●Added default gateway to initial configuration, testing connectivity to default gateway router
●Viewed the network properties of the network adapter
PROFESSIONAL & FIELD EXPERIENCE
Department of Children and Families
Operation Analyst I 08/2018- Present
Reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements.
Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Prepare a variety of reports utilizing several software applications, and retrieving information from other software systems (e.g., databases, SQL, spreadsheets, and word processing).
Analyze and evaluate cases where expedite screening or resolution of requests for DCF benefits is necessary.
Develop and implement records management program and assures compliance with program.
Produce highly sensitive and secure documents.
Interviews personnel and conducts on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
Designs, evaluates, recommends, and approves changes based on need and analysis.
Able to analyze large, complex data sets using a variety of software and tools.
Comfortable with database administration skills and resources.
Able to multitask, prioritize, and manage time efficiently.
Apply statistical analysis, simulations, and predictive modeling to analyze current procedures.
Analyze data of in-place procedures to find ways to improve operations.
Evaluate operations procedures and processes.
Identify deficiencies and areas for improvement and redesign.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Prepare management reports defining and evaluating problems and recommending solutions.
Define data requirements and gather and validate information, applying judgment and statistical tests.
Observe the current system in operation and gather and analyze information about each of the parts of component problems, using a variety of sources.
CareerSource South Florida
Employment Specialist 08/2017-08/2018
●Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, or relevant correspondence.
●Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
●Monitored and recorded clients' progress to ensure that goals and objectives are met.
●Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
●Maintained close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
●Participated in job development and placement programs, contacting prospective employers, placing clients in jobs, Job Fair, and evaluating the success of placements.
●Knowledge of the theories and practices of vocational rehabilitation counseling.
Florida Department of Economic Opportunity
CareerSource South Florida - Miami, FL 10/2016-08/2017
Customer Service Specialist
●Customer Service: maintain effective working relationships with business partners and clients. Assist with career center resource room.
●Conducted job market research and development activities within the learning technology industry.
●Processed information using various state and agency databases and systems daily.
●Participated in training opportunities to enhance job related skills such as career development, counseling and program specific knowledge.
●Provided work registration, orientation, skills assessment, skills matching, the provision of labor market, training information and internal job referrals.
Trans Hire–Ft. Lauderdale, FL 02/2016-08/2016
Computer Technician
●Troubleshooted issues running Citrix systems Software on laptop and troubleshooted cable management
●Supported Ballot on demand internal printer running by Run Beck Election Services
●Set up EVID and BOD for early voting in all voting sites in Broward County
●Connected LAN EVID to BOD as a Peer 2 Peer network
●Established internet connectivity on EVID and ensure the Gateway unit has internet
Miami-Dade Elections – Miami, FL 11/2008-11/2015
Logistic Technician
●Calibrated on Systems electronic voting machine, and collect, report calibration data
●Prepared and delivered voting devices and supplies to varying locations
●Maintained and repaired voting devices
●Provided emergency calls car on Election Day for repairing of voting devices and precincts supplies
Jackson Memorial Hospital – Miami, FL 11/2009-06/2010
Volunteering/Tech Support
●Provided technical support for network connectivity, set up computers and install software
●Braked down systems, remove malfunctioning hardware and install new parts
●Imaging PC’s and laptop, performing hardware and software repair
●Deploying PCs to their location, maintaining inventory management
●Provided PC and network support to all users within organization
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