Project Manager

Belle Yang Oakdale, MN 612-***-**** ***********@*******.***

PROFESSIONAL EXPERIENCE:

UnitedHealth Group / Optum 09/2015 – Current

Agile Practitioner 2/Project Manager Telecommute, MN

Utilize Lean Kanban flow based philosophy to manage assigned SDLC projects that are a part of an overall program that either follows the waterfall or agile scrum methodologies

Lead and coordinate across teams to ensure projects are properly resourced and progressing as planned

Review project estimates and build out all tasks and hours in PPM Optics

Lead enterprise level initiatives in large, cross-functional and complex organizations in health care industry

Created, monitored, and managed project schedules

Utilize data and information to make business decisions

Take initiative and work well across a variety of working styles

Communicate status on EAIP(Enterprise Architecture, Integration & Platforms) deliverables and provide notifications on completed deliverables to Cross-App PMs and Consuming App PMs

Communicate any EAIP issues, risks, and action items to Cross-App PM in weekly status meetings

Maintain current status on project progress and provide project performance to clients and executives as necessary

Leverage strong organizational skills to convey information to program leadership in verbal and written form

UnitedHealth Group / Optum 08/2013 –05/2014

Program/Project Manager (Contractor) Eden Prairie, MN

Worked in EPMO (Enterprise Project Management Office), accountable for project and program management activities associated with the healthcare organization’s Human Capital Management and Corporate Portals which manages the internet and intranet sites, in addition to their expense management and building access technologies

Practiced PMO discipline and artifacts

Lead enterprise level initiatives in large, cross-functional and complex organizations in health care industry

Utilized data and information to make business decisions

Supported multiple SDLC (Software Development Life Cycle) projects simultaneously in a highly matrix environment

Lead and collaborated closely with end users, software development team, internal and external business clients, and account management

Planned, executed and controlled all aspects of the project activity; including scope management, schedule development, budgeting, cost management, resource management, quality planning, communications and vendor management

Took initiative and worked well across a variety of working styles

Leveraged strong organizational skills to convey information to program leadership in verbal and written form

Prepared and presented project status and financial reports detailing project and program performance to clients and executives

U.S. Bank 11/2012–08/2013

Project Manager (Contractor) Minneapolis, MN

Workedin RPS (Retail Payment Solutions) PMO, facilitating the needs of the Business Owners and acting as the liaison between the Business and Information Technology

Practiced PMO discipline and artifacts

Lead enterprise level initiatives in large, cross-functional and complex organizations in banking financial industry

Utilized data and information to make business decisions

Participated in all phases of the SDLC (Requirements, Design, Development, Test, and Implementation)

Lead and collaborated closely with end users, software development team, internal and external business clients, and account management

Leveraged strong organizational skills to convey information to program leadership in verbal and written form

Took initiative and worked well across a variety of working styles

Developed and maintained project deliverables (project plan, risk and issues log, change orders)

Prepared and presented project status and financial reports detailing project and program performance to clients and executives

H.B. Fuller 03/2012–08/2012

Program/Project Manager (Contractor) Vadnais Heights, MN

Worked within IT PMO and communicated closely with PMs, Managers, and Directors

Practiced PMO discipline and artifacts

Responsible for execution and delivery of a global merger and acquisition program involving multiple global projects

Primary point of contact for technology deliverables across all work streams for SDLC projects and programs

Took initiative and worked well across a variety of working styles

Responsible for managing cross functional interdependencies

Lead enterprise level initiatives in large, cross-functional and complex organizations

Utilized data and information to make business decisions

Lead and collaborated closely with end users, software development team, internal and external business clients, and account management

Created, monitored, and managed project schedules

Tracked, managed, and provided risk management and issue resolution

Engaged in process improvement processes

Leveraged strong organizational skills to convey information to program leadership in verbal and written form

Prepared and presented project status and financial reports detailing project and program performance to clients and executives

Southern California Edison 03/2011–09/2011

Project Manager (Contractor) La Palma, CA

Worked in ESC - IT&BI (Edison SmartConnect - Information Technology and Business Intelligence); responsible for managing multiple IT projects in SDLC (Software Development Life Cycle)

Participated in SCE’s “ESC” $2 billion dollar project with 400 team members

Managed large scale SDLC projects ranging between $3-5 million for system creation, enhancement, and process improvement from inception to deployment

Lead enterprise level initiatives in large, cross-functional and complex organizations

Lead and worked closely with end users, software development team, internal and external business clients, and account management at an electricity/utility company

Effectively interfaced with business stakeholders to analyze and understand business needs

Utilize data and information to make business decisions

Assisted in facilitating business requirements with business users and technical resources

Collected, tracked, and triaged risks and issues

Maintained project library with documents and artifacts (configuration management in document library)

Utilized MS Project to create, manage, analyze, track, and monitor project plans

Took initiative and worked well across a variety of working styles

Worked with PMO to manage project scope, cost, timeline, and changes to projects

Leveraged strong organizational skills to convey information to program leadership in verbal and written form

Prepared and presented project status and financial reports detailing project and program performance to clients and executives

Southern California Edison 10/2009–08/2010

Project Analyst (Contractor) Pomona, CA

Supported PMO, Engineers, and Procurement in controlling and maintaining project budgets

Assisted Sr Project Managers and Program Managers with SDLC project management

Prepared analysis, developed recommendations, and created reports based on information from internal and external sources

Performed quantitative analysis; created, maintained, and analyzed data, documents, reports, and databases for use in monitoring, tracking, scheduling, reporting, and status updates related to electrical substation projects

Utilized MS Project to create and manage project schedules

Took initiative and worked well across a variety of working styles

Leveraged strong organizational skills to convey information to program leadership in verbal and written form

Used highly developed strong written and verbal communication skills and experience in addressing issues with minor to moderate impact

Wells Fargo Bank 10/2003 - 9/2004

Service Manager Minneapolis, MN

Supervised Tellers, created work schedules, provided approvals for transactions, assisted with bank audits

Developed and executed performance reviews and appraisals

Coached and educated Tellers on effective sales techniques and proper usage of company database by performing one-on-one and group training

Lead and managed all Tellers at the branch to maintain sales goals and ensure customer retention

Handled customer complaints with extreme care to achieve satisfaction

SKILLS:

MS Office:Word, Excel, Outlook, PowerPoint, Access, Project, SharePoint, Visio

Project Management tools:PlanView, Prompt, MS Project, PPM Optics

Agile Software Development: CA Agile Central (Agile Central Rally)

HONORS AND AWARDS:

UnitedHealth Group / Optum: Make IT Happen Recognition 2018

oProject management recognition for a prosperous consumer focused ID card migration project

oProject management recognition for a successful specific state and doctor requirement project

EDUCATION:

ITCS Online Training

Actively pursuing - PMP Certification Current

The Travel Academy Bloomington, MN

Travel and Tourism Professional Certificate 02/2003

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