Customer Service Manager

Harold Benjamin Phillips III

Tel # 646-***-**** / ******@*****.***

Summary

Experienced manager of excellent client and project management skills. Action-oriented with strong ability to

communicate effectively with technology, executive, and business audiences. I am resourceful, responsible, proactive,

productive, proficient, reliable, accomplished and team player.

EDUCATION

High School Diploma

COMPUTER SKILLS

·Proficiency in Windows XP, NT, Microsoft Office – Outlook, PowerPoint, Excel, Adobe Creative Suites – Acrobat, Photoshop

·Extensive knowledge of Xerox copiers including Docu-Color 2060, Doc 12, Xerox 5690, Fiery x12 as well as Pitney Bowes mail sorter and postage machines, inventory practices.

CERTIFICATION

·Certification by Lions Technology in DOT and IATA Chemical transport

·OSHA 10

·Forklift

OTHER SKILLS/EXPERIENCE

·5 years in Construction (Demolition, Sheetrocking, Basic Electrical work)

·Children's coach and mentor (Boys Brotherhood Republic)

·Fluent in Spanish

PROFESSIONAL EXPERIENCE

Ambassador Fuel & Oil Burner

Office Manager/Dispatch 8/16 -Present

Processed internal Cash/Credit Card Transactions

Answer Multiline Phone System and online orders

Updated/ created various spreadsheets for daily deliveries and service calls

Set up routes for truck drivers, and mechanics

Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery

schedule

Planned drivers’ itinerary to ensure timely pick-up and delivery of loads, while following safety and

government regulations

Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution

Marketed logistical services to new brokers to bring additional business to the firm

Maintained customized services to existing clients to ensure client retention

Responsible for work management in metro and all outlying work areas which includes measurements to drive high job completion, accurate & on-time routing, & competitive comparisons vs. the divisions in the Region. This includes all work types including: service, SRO's, disconnects, installs, and restarts/upgrades/downgrades/ spreadsheets/ customer purchase orders.

Promotes good customer relations through telephone contact within compliance of established company

policies and procedures

Elkton Unicor, Elkton, OH

Quality Assurance for RTIS 9/07 to 12/16

·Performs Quality Assurance for RTIS editing U.S. Government Patents

Woodpecker / Edge Sander / Edge Binder

·Completed inventory and supply ordering

·Performs quality related tasks at customer production and final assembly lines, including inspection, documentation and implementation of corrective actions.

·Wrote and implemented corrective actions and followed up until closure.

· Records quality findings, updates quality metrics

International Transport Solutions, Carlsdadt, NJ

Dispatcher / Air Export Customer Service Assistant 1/07 to 7/07

Negotiates pricing on all Inbound/Outbound and Third-party ground shipments, with a success rate of 80-85%

average company saving of $200-500 per shipment.

Inventory clerk, Barcode, and Scanner.

Prepares TSA and IATA forms for air transport of non-hazardous cargo.

Creates and implements manuals and guidelines for my various positions throughout the company.

Handles, on average, 15-20 customer service calls daily for other departments.

Forklift Specialist

Tourneau, Paramus, NJ,

Service Manager 1/06 to 1/7

Managed the Service Department which consists of two watchmakers and one expeditor.

·Oversaw daily sales of accessories (which include all Straps & Bracelets).

·Completed minor watch repairs (Battery changes and Band sizing).

·Created spreadsheets of monthly reports of departmental goals and provided insight to reach set goals.

Kelly Services (Temp Agency) L’Oréal Corporate Regulatory Affairs, Clark, NJ

Senior Level Administrative Assistant to Manager for Chemical Safety 7/04 to 1/06

Assisted in the implementation and reconstruction of corporate environmental policies and meeting coordination.

·Classified Hazardous and Non-Hazardous Raw Materials

·Provided daily up-keep of the company website.

·Responsible for drafting and editing various text and correspondences.

·Assisted hearing officers and Superintendent of special projects.

·Performed general administrative functions including phone coverage, data entry, and departmental support.

Clarendon National Insurance Co., Saddle Brook, NJ

Customer Service / Property Damage Examiner trainee 1/02 to 7/04

·Responsible for filing and data entry.

·Scheduled appointments with appraisal companies and confirmed the pick-up and drop off locations of vehicles.

·Prepared and processed Property Damage claims

·Performed general administrative duties.

REFERENCES ARE AVAILABLE UPON REQUEST

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