Customer Service Administrative Assistant

Kathleen Gibson Singley

*** ******* ****** * Egg Harbor City * New Jersey * 08215 Phone * 609 - 553 - 9476 email @********.*************@*****.***

SUMMARY OF QUALIFICATIONS

● Greeted, maintained communication with visitors, faculty, and referring agencies. Protected and maintained document conversion including billing, payroll, employee, account payable, receivable and insurance processing. Certified CRM Professional.

● Hotel Operations Dispatcher for a 5,000 room hotel managing all phases of quality assurance, cleanliness that industry standards are exceeded consistently.

● Experienced in various platforms including Blackboard, Banner, Datatel, Lodging Management Systems (L.M.S) software solution for managing confidential records and processing. Executing the responsibility of all private & personal identifiers, credit cards, license and any other secured information and data, IT systems. processing and scheduling events travel plans and administrative processes. Proficient user of Microsoft, Excel, Windows, Google Docs.

● Successful in version control of document manuals, including content generation and procedural requirements, maintained document storage and maintenance, utilizing L.M.S, Microsoft Suites, Maximo Facilities Operations, Hotel REX, H.O.T - S.O.S, Banner 9, Datatel and. Pitbull platforms. PROFESSIONAL EXPERIENCE

Stockton University TES - Continuing Studies - Talent Network, Part Time Status, Vera King Blvd., Galloway

● Accounting in Banner 9 with finance processing direct pays, invoices and travel reimbursement.

● Prepare and order media materials for the Talent Network agenda and meetings.

● Process requests for vehicle registration for all staffing needs.

● Track, schedule and maintain calendar of events for hospitality, and event requests.

● Daily clerical duties include filing, correspondence, written and verbal communications.

● Track and process weekly timesheets and payroll through Stockton portal. Atlantic Cape Community College -5100 Black Horse Pike Mays Landing

● Schedule and confirm all cancelled classes with proper posting in IT.

● Observing and following all security procedures when using Datatel to obtain information for any student request, grades and financial records.

● Maintain daily adjunct faculty requests, procedures, while filing accordingly. Produced, scanned, and recorded all relevant exams for finals. Daily task included answering phones, copying, logging and issuing account charges for each department.

Ellis & Ellis, LLC - New Road, Somers Point, NJ

TAX CONSULTANT - Administrative Assistant

● Liaise with internal and external auditors to ensure TP provides accurate information, evidence and supporting documentation to our audited processes and procedures and ensure deficiencies found are rectified immediately

● Develop, implement and maintain internal processes to ensure good corporate governance and legislation compliance. Identify material risks to the company within these processes and implement risk control measures

● Responsible for preparing reconciliations and different kind of financial reports, trained to spot possible accounting or direct tax issues and opportunities that are relevant for the clients.

● Shared responsibility with Operating Tax Manager

● Pitbull for tax audits. This includes working directly with state, federal, local tax auditors, researching and addressing specific legal issues, drafting appeals.

● Work on a challenging, evolving and varied client portfolio, with excellent opportunities to develop into the management of all clients, via business or personal accounts. Bally's Park Place Casino & Hotel - Administrative Assistant Pacific Ave., Atlantic City, N.J Hotel Operations Dispatch Desk - Responsible for all hotel operation calls regarding rooms, staff, hotel guest, security, fire command and casino operations. Platforms utilized Hotel REX, HOT SOS, L.M.S., Radio Dispatch, hand held electronic devices, Phone and Maximo Systems. In addition to direct phone communications to all other direct report departments.

● Direct support for the hotel, front desk, executive and supervisory staff.

● Including customer service, processing work orders, correspondence, maintenance requests, filing, ordering, inventories, scheduling, including many and all need based responsibilities pertaining to the office.

● These are just some responsibilities, there are many to list, including mail distribution, meeting schedules, proper handling of document security and processing of employees and their personal information and storage. Renault Resort, Hospitality Consultant & Hotel Management

● Assessed, directed employee training, departmental standards of operations, review and successful implementation of new programs, version control, training and strategies to meet and exceed customer service expectations, to the hotel, housekeeping, and environmental services.

● Responsible for generating documentation and ensuring all configuration management procedures were followed with regard to highly sensitive customer information, emergency contingency planning and secure credit and payment processes. Validated all requirements and standards as stipulated by all governing bodies were scheduled and executed.

Applebee’s Restaurant Service Manager 700 Consumer Sq., Mays Landing, NJ 08330

● Opening, close & phase shift unit management per corporate standard of operations.

● Exemplary customer service and employee relations, to create a diverse team environment.

● Recorded and directed daily, weekly and monthly inspections, inventories, scheduling, new promotions and campaigns.

EDUCATION AND ACHIEVEMENTS

Atlantic Cape Community College, Mays Landing, NJ, A.A.S. Degree in Hospitality Management. 3.5 GPA, Dean’s List Fall 2006 - 2007, Fall 2007 - 2008, Spring 2009, President’s List 2010. Trained in Microsoft Word, Outlook, Access, Excel and Powerpoint, LMS Quickbooks, Management Systems, Room Master, Micros POS Sales, Hotel REX, HOT SOS Systems, Maximo IT Systems, DATATEL, Banner 9, Blackboard, Pitbull

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