Manager Medical
Resume:
John Pochie
Joliet, IL *****
***********@*****.***
www.linkedin.com/in/john-pochie-65120626
Highly Experienced and Motivated Practice Manager
Summary
Accomplished professional with proven success in building cohesive teams, improving healthcare projects, and providing consultative services for healthcare systems. Visionary leader with strong focus on organizational mission. Superior communication skills, easily interacts with executives, clients, vendors, and staff. Known for building strong, high functioning teams.
Hands on Leadership.
Highlights
University of Chicago Hospitals: Turned around Transportation Department with 65 Union employees from worst to best in under 6 months. Took over IV pump distribution and billing and increased revenues from $3 million annually to over $20 million..
Mobile Doctors: Took a company with 2 locations and 6 physicians seeing 1200 patients a month to 4 locations and 25 physicians seeing over 6500 patients per month.
Mobile Physician Network: Cut losses from over $60,000 per month to under $20,000 per month.
Increased patient access by 2500 visits at LIFQHC
Testimonial
"John’s experience successfully guided me through the selection of location, build-out, equipment purchase, billing and collection vendors, and the critical hiring of our key employees. His responsibility was also to create the exhaustive amount of policies and procedures needed to license the facility with Medicare inspectors, as well as contract the facility with managed care health companies. Our facility passed an 8 hour inspection by two Medicare Inspectors with no deficiencies and was immediately licensed as a Medicare Part A facility (which is a hospital grade designation)".
Andrew Teibel, Owner, Northwest Indiana Therapy and Sleep Tight
"Mr. Pochie is personally well known to me as a highly professional, highly motivated and aggressively effective medical practice administrator. Mr. Pochie has many successful years of experience in his field". I have had the privilege of personally observing Mr. Pochie’s work in this capacity, and particularly in his energetic marketing of medical practices. Additionally, he has proven capable of working effectively and congenially with medical professionals at all levels".
Dr. Bert Bergland, Physician, Mobile Physicians Network
Experience
Consulting Medical Practices
Self Employed • Joliet, IL 01/2015 – Current
Consult with medical practices to improve operations, increase revenues, patient base and satisfaction.
Increase revenues by evaluating billing codes, teaching how to properly code to get most reimbursement and add new product lines such as CCM and TCM to add revenues.
Renegotiate outdated insurance contracts to get a higher reimbursement rate.
Rework operational work flow and patient flow to maximize employee efficiency and increase number of patients.
Help with marketing practices to increase and build larger patient base.
Train front office staff to improve efficiency and interactions with patients to increase satisfaction.
Project Management, Credentialing.
Mancari's Chrysler
Sales • Oak Lawn, IL 06/2015 – 01/2016
Temporary job while working on my business.
Sold new and used cars.
Mobile Physician's Network
Practice Administrator • Denver, CO 04/2014 – 11/2014
Contract Assignment
Reduced ongoing operational losses from $60K to $20K per month.
Reorganized operations and distribution of work, to improve office efficiency in scheduling and phone interactions.
Renegotiated outdated insurance contracts to increase reimbursement rates.
Re-wrote and created new policies & procedures to improve operations, efficiency, productivity and patient satisfaction.
Credentialing of all Providers. Revenue Cycle Management.
Marketing to Home Health Agencies, Nursing Homes and Assisted Living Facilities, Also contact person for these facilities.
Long Island FQHC
Practice Manager • Hempstead, NY 01/2013 – 11/2013
Responsible for operations and facility management for multiple locations. Supervised six physician providers, three nurses, and fifteen support staff.
Increased patient visits by 2500 additional visits by working with providers. They were to see 10 to 12 patients per 3.5 hours sessions. Increase was to 18 to 20 patients per 3.5 hour sessions.
Decreased no-show rate to under 5% by personal phone contact and automated system.
Evaluated and reorganized workflow to improve office efficiency and patient flow; improved patient satisfaction scores.
Supervised use of EClinicalWorks EMR system and implementation.
Palatine Heart Center
Practice Manager • Crystal Lake, IL 04/2012 – 05/2012
Temporary Position
Evaluated and reorganized workload to improve office efficiency, patient flow, and patient satisfaction.
Hired temporary staff to cover maternity leaves and vacations; handled human resource issues; reviewed all financial statements.
Recruitment off temporary nursing staff and permanent Practice Manager.
Excellent Health Care Service
Practice Manager • Orland Park, IL 01/2011 – 05/2011
Contract Assignment
Reorganized company 45 days from closing its doors, resulted in preventing closure.
Overhauled work flow and quality improvement resulting in 30% decrease in appointment cancellation rate, and cut no-show rate to under 15%.
Managed HR issues including quality assurance, development, and performance reviews; Supervised 7 providers and 18 support staff.
Oversaw customer service for Clinic, Diagnostic Center, and Sleep Center.
Mobile Doctors
Director of Operations, Recruitment and Quality Assurance • Chicago, IL 10/2006 – 11/2010
Guided and built practice from two locations, Chicago and Detroit, with 1200 patients, to four locations, adding Indianapolis and Phoenix, to 6500 patients. Managed 50+ employees (physicians and office personnel).
Wrote, updated, and implemented all policies and procedures.
Hired physicians and all office personnel for four locations.
Reviewed all billing for each office for accuracy and completeness.
Improved productivity through improvement of scheduling procedures.
Implemented continuous quality assurance and reviews, ensured HIPAA compliance.
Handled Medicare troubleshooting and appeals with 98% success rate.
Korle Bu Medical Group
Practice Administrator • Chicago, IL 06/2006 – 10/2006
Contract position; Ran all aspects of medical group practice including human resources, billing review, hiring/termination of employees.
Implemented EMR system
Engaged former patients to bring them back to the practice, resulting in 40% success rate.
Northwest Indiana Therapy Center, LLC and Sleep Tight Center
Administrator • Northwest, IN 04/2003 – 07/2005
Handled P&L for new start-up medical clinic, contracted with medical insurance carriers, hired personnel including Physical and Respiratory Therapists and Medical Directors.
Passed licensure review for all state and Medicare guidelines first attempt.
Marketing new practice to Primary Care providers taking company from 0 patients to 50 patients per week.
Revenue Cycle Management - making sure that reimbursement was better than industry standards.
Credentialing.
Reason for leaving: Owner closed company
Boston Medical Group, P.C
Administrator • Chicago, IL 09/2001 – 03/2003
Handled P&L for new start-up clinic.
Supervised six employees including two physicians.
Wrote and implemented policies and procedures, set up administrative functions, and processed daily receipts and deposit.
Education
Joliet Junior College
Associates Degree General Studies
Governors State University
Bachelor's Degree Health Administration
Certifications
Lean Certification 2013
Skills
Leadership, Marketing, Team Building, Recruitment, Policies & Procedures, Contract Negotiations, Revenue Cycle Management, Knowledge of various EMR Systems, Medical Records, Knowledge of meeting Medicare Guidelines, Hands On in Operations.
Staffing Levels, KPI determination, Human Resources.
Personal Interests
Travel, Music, Performing Musician
I only worked Temporary positions in 2011 and 2012 while caring for my mother dying from Cancer.
Us Army Medical Specialist.
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