Employee Relations Customer Service

Barbara Drenski, PHR, SHRM-CP

**** **** ** ********@**.**.***

Waukesha, WI 53188 608-***-**** (cell)

PROFESSIONAL SUMMARY

Senior Human Resources professional, HRCI certified –PHR, SHRM-CP. HR professional with experience in benefits administration, employee relations, payroll processing, HRIS, talent management and project management. Strong business acumen with customer focus and team orientation. Ability to multi task, set priorities and work independently. PROFESSIONAL EXPERIENCE

OnCourse Learning (OCL), Brookfield, WI 4/ 2016 – Present OCL provides continuing education and professional development education solutions for the financial services and real estate industries.

Reporting to the VP of Human Resources. Website: www.oncourselearning.com Director, Human Resources - 4/2016-Present

Overall Job duties:

Primary responsibility is the development, administration and evaluation of benefits, compensation, compliance, LOA, and employee relations programs for OCL in 6 different locations. Responsible for the development and implementation of all total rewards programs.

Develop strong relationships with vendors and brokers to assist with the achievement of the total rewards strategy.

Manage the organization's welfare, retirement, education tuition reimbursement, and related employment benefit plans. This includes administration of annual enrollment, claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees. Develop and coordinate the administration of the company’s wellness initiatives/awards.

Administers compensation program including job evaluation process and maintenance of the job database; base, merit, incentive, and reward and recognition programs.

Responsible for employee relations counseling, outplacement counseling, and exit interviews.

Coordinates development, administration, and monitoring of annual staffing and training/development plans, based on the department and organization strategic objectives.

Assists with recruitment efforts for exempt and nonexempt employee.

Ensure all compliance and regulatory requirements are completed including 5500 reports. American Society for Quality (ASQ), Milwaukee, WI 10/ 2012 – 4/2016 ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.

Reporting to the Director, Human Resources. Website: www.asq.org SR Human Resource Generalist - 10/2012-4/2016

Overall Job duties:

Responsible for the administration and evaluation of benefits, compensation, compliance, and employee relations programs for ASQ and its family of companies.

Administers the organization's welfare, retirement, education tuition reimbursement and related employment benefit plans including claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.

Coordinates the administration of the company’s wellness initiatives. Oversees the wellness team.

Administers compensation program including job evaluation process and maintenance of the job database; base, merit, incentive, and reward and recognition programs.

Responsible for employee relations counseling, outplacement counseling, and exit interviews.

Coordinates development, administration, and monitoring of annual staffing and training/development plans, based on the work group and organization strategic objectives.

Assists with recruitment efforts for exempt and nonexempt employee when volume is high.

Ensure all compliance and regulatory requirements are completed including 5500 report.

Indirectly supervisor coordinator role.

Marshall & Swift/Boeckh (MSB), New Berlin, WI 10/ 2005 – 1/2012 Is the leading provider of property valuation and related business information to government agencies, and the real estate, lending, investing, and insurance markets. Utilizing state-of-the-art databases, systems, and proprietary technologies. Reporting to the VP, Human Capital. Website: www.msbinfo.com Human Capital Manager - 2/2007-1/2012

Overall Job duties:

Coordinate all day-to-day operations related to all benefits administration, compensation and payroll, time and attendance tracking, on-boarding process of new employees/consultants, training and short term disability/FMLA leave. Assisted the talent acquisition department with hiring employees and consultants. Completed all required compliance reports on an annual basis.

Supervised a team of two – three professionals.

Benefits:

Work collaboratively with our corporate benefits department to coordinate/communicate new benefit programs across the company. This includes all updates during the annual open enrollment process. Work closely with our broker during our annual review process to analyze our claims experience to identify the best options for both the company and employees.

Recommend and develop new benefit plans/programs for cost savings for employees and the company, such as Health Savings Account, Wellness activities etc. Prepared documents and communicated all changes and options to employees at open enrollment meetings and throughout the year as needed.

Responsible for all benefit programs including medical, dental, vision, life insurance, AD&D, short and long term disability plans, retirement plans and Paid time off (PTO). Oversee all benefit enrollments, changes and cancellations for 350 employees and manage COBRA programs for all eligible employees. Successfully resolved complex employee inquires related to benefits and leave of absences, assist with retirement plan administration.

Administrator for all leave of absence programs across the company including short term disability, FMLA, worker’s compensation, personal leave of absences.

Introduced Wellness and Educational programs at work, which included implementing and maintaining Weight Watchers at Work programs, coordination of health/wellness fairs, flu shots, along with other wellness initiatives.

Manage MSB’s new employee orientation process for on-boarding of all new hires and consultants.

Maintain compliance for all state and federal regulations affecting employee benefit programs. Payroll/Compensation:

Responsible for payroll processing which includes, time and attendance tracking, payroll accuracy and timeliness, along with adhering to all state and federal laws. This also included an internal audit on a bi-weekly basis. Made recommendations as needed for updates and changes.

Provide support to managers on a daily basis for job profiles, base compensation and compensation plans.

Managed and processed all quarterly incentive payouts and annual bonuses, including writing annual compensation plans. Assisted with creating and managing the annual budget.

Worked with a third party administrator to conduct compensation surveys to maintain market competitiveness. Recommended and implemented programs as needed.

Employee Relations:

Coordination of employee engagement survey, review results to create action items to implement changes within MSB.

Partner with business unit leaders and managers to provide support with policy administration, performance management, staffing of consultants and employee relations, including compliance with state and federal employment law.

Manage MSB’s off-boarding process, create monthly turnover reports and analyze results from employee exit surveys to identify areas to make improvements.

Implement policies, procedures, and programs developed for standardization across all offices in the U.S. and Canada, including performance management and training programs. Rewards and Recognition:

Coordinate and manage our Move-It committee initiatives, which include working within the approved budget requirements to promote employee activities in the workplace such as social, community and wellness.

Manage all recognition programs including service awards, kudos program, employee referral program and annual award program.

Human Resources Administrator - 10/2005-2/2007 (Promoted)

On a continual basis conduct reviews of all personnel policies, programs and practices to keep company abreast of current practices and informed of new developments, and pending new laws and regulations.

Direct the preparation and maintenance of regular and special reports desired by MSB management to assist in the attainment of corporate objectives including federal required reports ie: EEO-1, VETS 100, AAP etc.

Responsible for all functions of human resources including payroll, discipline & discharge, recruitment, benefits administration, employee counseling & problem solving, orientation and training for a staff of 140 employees as the Human Resources Administrator.

State Collection Service, Inc. Madison, WI 6/2003- 6/2005 State Collection Service, Inc. is a nationally recognized firm focused on providing collection and accounts receivable management solutions to healthcare providers, utilities, government as well as financial and commercial customers. Human Resources Manager - 9/2003-6/2005

Responsible for all functions of human resources including payroll, discipline & discharge, recruitment, benefits administration, employee counseling & problem solving, compensation information, orientation and training for a staff of 120 employees. Review recommendations with owner and COO of findings to implement changes to make them the employer of choice.

Strategic planning and development of human resource programs including maintaining annual budget. This includes preparing expense budget.

Analyzed recruitment needs and deficiencies to formulate plans to ensure availability of qualified employees. Conduct all hiring practices.

Tracked, analyzed and reported all EEO requirements on an annual basis.

Provided general assistance to management and staff regarding guidelines on the company’s policies and procedures. Ensured managers and supervisors were in compliance with state and local regulations regarding employment.

Developed and trained managers/supervisors on how to conduct performance appraisals.

Prepared and handled all Unemployment Insurance Hearings and Workers Compensation Insurance. Quality Assurance Project Manager - 6/2003-9/2003 (Promoted)

Oversee all the functions of the Professional Practice Management System (PPMS) including quality assurance of all processes and training.

Charter Communications/Marcus Cable/Star Cablevision, Madison, WI 7/1990-2/2003 Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services. (Merger of three companies) Office Operations Manager - 5/2001-2/2003

Responsible for managing customer service and all office administration functions for a system of 32,000 customers.

Ensure that standards regarding customer service are met. Includes establishing procedures to achieve customer satisfaction and provide guidance and training to customer service staff to help address any difficult customer concerns.

Oversee all collection efforts which include all pre and post disconnection procedures to help reduce bad debt expense. Responsible for the recovery of bad debt accounts, small claims and bankruptcies.

Interior and exterior facility management includes maintenance personnel, cleaning services, vending services and other related maintenance services. Including ordering of all general office supplies and furniture for 11 offices. Use project management skills to coordinate office remodels and repairs within budget and timelines for three offices.

Responsible for facility security, coordination and implementation of standardized operating procedures for all facilities, which include offices, headends, primary hubs and warehouses. Includes negotiation of security contracts.

Other positions held at Charter Communications:

Group Trainer - 9/2000-5/2001

Human Resources Manager - 12/98-9/00

Human Resources Representative - 12/97-12/98

Information Systems/Human Resources Manager - 8/1995-12/1997 District Office Manager - 7/1991-8/1995

Customer Service Representative - 7/1990-7/1991

Educational Background

University of Wisconsin- Whitewater

Bachelor of Business Administration Degree

Major: Marketing, Minor: Psychology

Society for Human Resource Management - Certification

Professional in Human Resources since June 2004

SHRM- CP since 2015

Society for Human Resource (SHRM) state conference

Attended state conference for the past 10 years

Computer Skills:

Microsoft Office (Outlook, Excel, Word, PowerPoint), WordPerfect 6.1, Lotus 123, ADP Workforce Now,HRIS PeopleTrak Software, Ceridian suite of products, ADP Benefit Xpert, ADP H/R Profile, ADP Report Smith, ADP PCPW Payroll, ADP EzLabor, ADP PayXpert, Benetrac, E-Time Time and Attendance, CableData/DST and Toner Computer Systems.

Special Skills:

Outstanding organizational skills, office efficiency, time management and problem solving skills. Meet deadlines, people oriented, flexible, and team player.

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