Customer Service Sales Representative

Nelly Ndikumasabo

*** ********** ******, # ***, ******, ON K2P 0A6

613-***-****/***********@*****.**

Job Objective

Administrative Assistant

Profile

Medical Office Administration Diploma

Over 5 years’ experience in administration and customer service

Knowledge of medical terminology

Excellent time management skills

Able to manage large amounts of confidential client information

Able to multitask and communicate effectively

Effective interpersonal skills

Ability to work independently or in a team setting

Bilingual in French and English, written and spoken

Computer skills and knowledge: Microsoft Office Suite

Conflict management skills

Relevant Skills

Reception

Greets clients in a warm, welcoming clients

Receives and directs calls, and email communications

Serves as the initial point of contact for all clients and other visitors

Answers enquiries and provides information on a variety of issues related to programs and services

Liaises with service providers, partner organizations and other stakeholders and staff in support of office management duties

establish office procedures and routines

Schedules new and repeat clients for needs assessment appointments with an assessor

Administration

Keeping equipment, supply and key inventories

Responds to incoming requests by copying and mailing files as directed by the provider

Ordering office supplies and stationery

Provides both administrative and program support on an as-needed basis

Relevant Work Experience

Internship – Medical Receptionist 2018

Hôpital Montfort, Ottawa, ON

Reception/Administration 2019- Present

Ottawa Community Immigrant Services Organization

(OCISO), Ottawa, ON

Tele-10, Burundi

Customer Service and sales Representative 2010 – 2015

Assistant to the Director 2005 – 2010

Sales Agent 2003 – 2005

Inventory Clerk 2001 – 2003

Cashier 2000 – 2001

Other Work Experience

Daycare Assistant 2017 – 2018

Tunney’s Daycare, Ottawa, ON

Day care Assistant 2016 – 2017

Garderie La Coccinelle, Ottawa, ON

School Lunch Monitor 2016

Trille des bois, Elementary Public School, Ottawa, ON

Education

Diploma in Medical Office Administration 2018

Herzing College, Ottawa, ON

Bachelor’s Degree in Business Management 2011 – 2014

International Leadership University of Burundi

References

Available upon request

Contact this candidate