Nelly Ndikumasabo
*** ********** ******, # ***, ******, ON K2P 0A6
613-***-****/***********@*****.**
Job Objective
Administrative Assistant
Profile
Medical Office Administration Diploma
Over 5 years’ experience in administration and customer service
Knowledge of medical terminology
Excellent time management skills
Able to manage large amounts of confidential client information
Able to multitask and communicate effectively
Effective interpersonal skills
Ability to work independently or in a team setting
Bilingual in French and English, written and spoken
Computer skills and knowledge: Microsoft Office Suite
Conflict management skills
Relevant Skills
Reception
Greets clients in a warm, welcoming clients
Receives and directs calls, and email communications
Serves as the initial point of contact for all clients and other visitors
Answers enquiries and provides information on a variety of issues related to programs and services
Liaises with service providers, partner organizations and other stakeholders and staff in support of office management duties
establish office procedures and routines
Schedules new and repeat clients for needs assessment appointments with an assessor
Administration
Keeping equipment, supply and key inventories
Responds to incoming requests by copying and mailing files as directed by the provider
Ordering office supplies and stationery
Provides both administrative and program support on an as-needed basis
Relevant Work Experience
Internship – Medical Receptionist 2018
Hôpital Montfort, Ottawa, ON
Reception/Administration 2019- Present
Ottawa Community Immigrant Services Organization
(OCISO), Ottawa, ON
Tele-10, Burundi
Customer Service and sales Representative 2010 – 2015
Assistant to the Director 2005 – 2010
Sales Agent 2003 – 2005
Inventory Clerk 2001 – 2003
Cashier 2000 – 2001
Other Work Experience
Daycare Assistant 2017 – 2018
Tunney’s Daycare, Ottawa, ON
Day care Assistant 2016 – 2017
Garderie La Coccinelle, Ottawa, ON
School Lunch Monitor 2016
Trille des bois, Elementary Public School, Ottawa, ON
Education
Diploma in Medical Office Administration 2018
Herzing College, Ottawa, ON
Bachelor’s Degree in Business Management 2011 – 2014
International Leadership University of Burundi
References
Available upon request