Microsoft Office Customer Service
Resume:
CURRICULUM VITAE
FOR
MANGWIRO ROMANA RURAMAI
**********@*****.***
Cell :+27-84-697-****
PERSONAL CONTACTS
Cell 084-***-****
Email **********@*****.***
RESIDENTIAL ADDRESS
Protea 3,Duiker Street, New Town
Louis Trichardt, 0920
Limpopo
EDUCATION & TRAINING INFORMATION
EDUCATIONAL QUALIFICATIONS
Name of Institution Zengeza 1 High School
Qualification Ordinary Level
Location Harare Zimbabwe
Date Completed November 2014
Subjects covered at ordinary level
Mathematics A
History A
Music B
English B
Geography B
Commerce B
Integrated Science C
Shona C
EDUCATIONAL QUALIFICATIONS
Name of Institution Zengeza 2 High School
Qualification Advanced Level
Location Harare Zimbabwe
Date Completed November 2015
Subjects covered at ordinary level
Economics C
Business Studies C
Mathematics E
I'm Currently Doing may BCOM in Financial Management with UNISA and I'm in my Second Year. I'm also preparing to write my R.E. early next year. PERSONAL DETAILS
First Names Romana Ruramai
Surname Mangwiro
Date of birth 29 December 1996
Work Permit Number PRT6804/2016TRV
Passport Number FN 076236
Gender Female
Marital status Single
Race African
Criminal Record None
Languages English & Shona
CURRICULUM VITAE
FOR
MANGWIRO ROMANA RURAMAI
**********@*****.***
Cell :+27-84-697-****
ADDITIONAL PROFESSIONAL TRAINING RECEIVED
Windows Vista
Microsoft Office PowerPoint 2007 Marketing
Microsoft Office Word 2007 Strategic Planning
Microsoft Office Excel 2007 Proposal Writing
Microsoft Office Outlook 2007 Meeting Facilitation
Microsoft Office Publisher 2007 Team Building
Microsoft Office Access 2007 Presentation skills
Microsoft Office Visio and Project 2007 Administrative skills
Computer hardware
WORK EXPERIENCE
EMPLOYMENT HISTORY 1
From Date 12/2015
To Date 02/2016
Company Name TM Super market
Location Harare Zimbabwe
Industry Retail
Job Title Till Operator
DUTIES AND RESPONSIBILITIES
Greeting and assisting customers with purchases.
Operating tills in accordance with TM procedures.
Cashing up funds.
Standing in whenever necessary in other departments. EMPLOYMENT HISTORY 2
From Date 01//2017
To Date 05/2017
Company Name Mikes Kitchen Louis Trichardt
Location Louis Trichardt
Industry Hospitality
Job Title Waitron
DUTIES AND RESPONSIBILITIES
Greeting customers and offering them a place to sit upon arrival
Taking customers’ orders and making sure the right orders are entered into the system
Serving customers and responding to any requests they have
Cashing up daily
Making sure tables are clean
Updating management with any complains customers make CURRICULUM VITAE
FOR
MANGWIRO ROMANA RURAMAI
**********@*****.***
Cell :+27-84-697-****
EMPLOYMENT HISTORY 3
From Date 01/06/2017
To Date Till date
Company Name Kia Motors Makhado
Location Louis Trichardt
Industry Automotive
Job Title Service Advisor/Warranties Clerk/Bookings and Costing Clerk DUTIES AND RESPONSIBILITIES
Ensuring optimum customer service \
Perform check-in and check-out of vehicles
Book in vehicles telephonically
Sometimes stand in for parts
Monitor all customer inquiries and requests on all warranty issues.
Supervise all information and update database and prepare require filling documents.
Maintain knowledge on various warrant programs by active participation in education programs.
Ensure customer satisfaction and ensure compliance to all warranty specifications.
Evaluate databases and complete all data entry for warranty claims and filings.
Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
Manage all warranty claims, resubmit claims of required and ensure appropriate action.
Monitor all body shop applications and monitor all outstanding applications.
Coordinate with account departments and settle all warranty claims.
Prepare documents for all warranty papers and mention repair order number and date of replacement.
Maintain records of customer details and warrantor references. EMPLOYMENT HISTORY 4
From Date 08/2018
To Date 12/2018
Company Name Hilside Bar Launch
Location Elim Water Fall
Industry Retail
Job Title Assistant Manager/stock controller (Part time) DUTIES AND RESPONSIBILITIES
Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
Hiring and training staff to provide excellent service to patrons.
Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
Setting and enforcing quality and safety controls.
Ensuring licenses are updated and in line with current legislation. CURRICULUM VITAE
FOR
MANGWIRO ROMANA RURAMAI
**********@*****.***
Cell :+27-84-697-****
Working with diverse personalities both on the staff and patrons.
Planning and taking part in promotional events.
Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
Maintaining a fun, safe atmosphere for patrons.
OBJECTIVE & CAPABILITES
To contribute outstanding service delivery with strong commitment to achieving organizational goals in any industry.
Good interpersonal and communication skills with the ability to initiate and interact at all levels.
Can withstand high levels of occupational pressure.
Passionate about achieving success, willing to grow, learn and adaptive to change in any challenging environment.
Assertive, focused, goal oriented and committed to excellence.
Personal Qualities; able to work as a team,resourceful, responsible and independent with high levels of energy and work ethics.
Creative person with an innovative and dynamic personality who can handle and strive in new challenging environments.
Grasps new ideas, concepts and instructions swiftly and can work under minimum supervision.
Trustworthy and reliable, with sound decision making and problem solving capability
Hard worker, goal oriented and self driven.
Strategic thinker and excellent networking skills.
Works well with customers
HOBBIES AND INTERESTS
Reading for both educational and informative purposes Playing chess
Travelling for both leisure and work related purposes Socialising
REFEREES
Ms Natasha Gallant
Mikes Kitchen Louis Trichardt
Shop No 1,Makhado Crossing
Louis Trichardt
Tel: 015*******
Cell 073*******
Ms N Banda(Financial Manager)
TM Supermarket
6921Chitungwiza
CURRICULUM VITAE
FOR
MANGWIRO ROMANA RURAMAI
**********@*****.***
Cell :+27-84-697-****
Harare
Zimbabwe
Cell +263-**-***-****
Mr Chiota (Principal)
Zengeza 2 High School
2056 Zengeza 5
Chitungwiza
Zimbabwe
0920
Cell +263 (4)2906917
Ms S Mangwiro
Hilside Owner
Mr H De Jager
Workshop Mangaer
Kia /Mazda Makhado(Unitrans Automotive)
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