Manager Customer Service

Key Skills

Logistics and Warehousing

Vendor Management

Budgeting & Cost Control

Transportation

Process Improvements, Safety

Compliance

Maintenance & Servicing

Documentation & Reporting

Cross-functional Coordination

Team Building & Leadership

Profile Summary

Persuasive Professional offering nearly 14 years of experience in Logistics & Warehousing,

Proficient in supervising and implementing effective logistics programs & processes to assure continued success in customer satisfaction Resourceful in managing day-to-day relationship with vendors, customers, transporters, shipping lines & freight forwarders from placement of order till delivery of shipment, rate negotiations as to ensure achievement of service and quality norms for smooth flow of operations & supply of required items

Proficient in working on software like Steam, Maximo, AX, SAP and Oracle

Effective in implementing warehouse streamlining strategies to optimize distribution network & reduce complexity along with reduction in costs and enhancement of services

An enterprising leader with effective liaison with multi-cultural people; possess strong communication, analytical and troubleshooting skills Career Timeline

Education

3 Years Diploma of Computers from Global Institution Computer Education, Ambala,

Bachelor’s Degree in Arts from Punjab University, Chandigarh in 2001

DEEP KUMAR

*******@*****.***

+965-******** / +91-829*******

SENIOR MATERIAL COORDINATOR

Logistics & Warehousing, Transportation,

Industry Preference: Logistics & Warehousing

Location Preference: Middle East/Asia Pacific

Wada Adams

Contract Company,

Material

Coordinator

K.B.R - Material &

Logistics

Coordinator

Flour Government

Group, Maximo &

Material

Coordinator

2003-2006 2006-2010 2011-2012

Supreme - Group,

Afghanistan Camp

Bastion HRDC,

Logistics Supervisor

2012-2014

UrbaCon Trading &

Contracting UCC,

Material Expeditor

Since 2016

HDGSK, -JV

Transport

Supervisor

2014-2015

HSS-JV -

Topside Material

Coordinator

2003-2006 2006-2010 2011-2012 2012-2014

2014-2015 2016-2017 April 2018

Work Experience

Materials Coordinator -Topside HSS-JV, Unit 93- Al-Zour Refinery Project Kuwait April 2018 – Present

• Responsible for receiving materials, material inspections, photographing deliveries, checking completeness of order and monitoring all back ordered items

• Review schedules and ensure all materials are available at all times.

• Managed and monitor inventory levels.

• Examine materials to ensure that they conform to quality standards.

• Coordinate FAT timing with supplier, package manager, engineer, quality inspector, 3rd party inspector, and client.

• Compile and maintain records of materials purchased.

• Calculated figures to ensure that purchasing activities are kept within designated

Check and ensure that all the material deliveries are complete.

Ensure the OS&Ds and Equipment Receiving and Inspection Reports (ERIR) are addressed and closed out minimizing impact to the project schedule.

Monitor the flow of purchased material by tracking each items before and after its delivery.

Arrange and attend weekly meeting for documentation and PO close-out.

Prepare weekly accomplishment reports.

Jan’16 to Oct-2017: HDGSK - JV (GS Engineering & Construction), Iraq as Transport Supervisor Reporting to Transport Manager Iraq Karbala Refinery Project

Key Result Areas:

Supervising daily operations of the transport department Appointing and monitoring the driving and clerical staff allocated to the post holder

Ensuring:

o Proper maintenance and servicing of vehicles

o All drivers of Social Services vehicles are aware of the necessary daily

& weekly checking procedures and are properly implemented Coordinating with:

o Head of Fleet Transport Services as appropriate on matters relating to County Council transport policies and procedures o All Project Managers and assisting them as per their site requirements

Responding to requests for advice and assistance on transport matters from within the Social Care Department

Initiating arrangements for the replacement of vehicles and developing specifications for new vehicles

Conducting reviews and confirming accuracy of all Transport Dept. related to reports, lease contracts and invoices

Jun’14 – May’15: UrbaCon Trading & Contracting UCC, Doha, Qatar as Material Expeditor (Simaisma Marine Project)

Key Result Areas:

Contact suppliers to ensure that all dropship purchase orders were received and that deliveries will ship on time

Maintain constant contact with vendors and shipping companies while deliveries are in route

Notify project management team in a timely manner if a critical delivery is going to be late

Work with vendors to solve invoicing issues that could delay critical shipments

Deliver all purchase orders to vendors by email,

Handling overseas shipment follow-ups, scrutiny of shipping documents,

Feb’12 – Apr’14: Supreme - Group, Afghanistan Camp Bastion HRDC as Logistics Supervisor

Key Result Areas:

Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions and Inventory Management,

Devised strategic plans and managed logistics, warehouse, transportation and customer services

Coordinated:

Logistics of all facilities including importing, exporting, and process standardization.

Logistics with the Construction Team, received and recorded materials deliveries to work sites.

Assist audits of vendor invoices and month-end processing to incorporate finance accruals.

Meet with staff to identify and resolve problems.

Ensured project document action is complete, current and stored appropriately.

Provide assistance in warehouse space utilization by designing facility layouts to achieve maximum storage efficiency.

Made travel arrangements, coordinated and prepared expense reports effective information flow

Notified project team of movements / updates within the organization Mar’11 – Feb’12: Flour Government Group, Camp Bagram, Afghanistan Growth Path:

Mar’11 – Nov’11: Camp Phoenix, Maximo Coordinator.

Responsible for creating, completing, scanning work orders within the Work Control Center.

Ensure day to day running of the office, including its organization, mail distribution, answering the phone, ordering supplies and computers and other office equipment.

Maintained a 24 hour service desk operations for the customer and Flour trade personnel for emergency or corrective maintenance functions

Responsible for completing all work orders that were created the previous day

Open work requests in Maximo (EM, CM, TMR, SWO, PROJ, TI) etc.

Generate and print daily PM and checklist on daily basis and issued to crafts

Add material to work orders.

Nov’11 – 26th Feb’12: Afghanistan Camp Bagram, Material Coordinator Key Result Areas:

Support advanced trouble-shooting and improvement of existing warehouse management, inventory control, and material flow systems.

Developing and implementing of the site material laydown yard plan for effectively storing materials at site

Responsible for transferring custody of materials to contractors as requested complying with S&C SM Procedures.

Work with project procurement staff to ensure that the receiving documentation is properly distributed and stored

Provide support for material expediting, coordinating with shipping companies on deliveries, follow up with suppliers on replacement of defective damaged materials, follow up on replacement of defective items under warranty, etc.

Perform minor procurement of small materials needs that arise in the field.

Previous Experience

Annual Reviews, Training, Shipping/Receiving, Customer Service, Trouble –Shooting, Consulting with Vendor and Customers with ordering issues.

Maintain and update the material tracking log and progress of the activities related to material management.

Prepare weekly accomplishment reports.

Jul’06 – Aug’10: KBR- (Kellogg Brown and Root), Camp Liberty, Iraq Growth Path:

Jul’06 – Nov’08: (Iraq Tikrit CMO Warehouse), Material Control Specialist Nov’08 – Aug’10: KBR Camp Liberty, Logistics Coordinator

Coordinate and monitor supply chain operations

Ensure premises, assets and communication ways are used effectively

Utilize logistics IT to optimize procedures

Supervise orders and arrange stocking of raw materials and equipment to ensure they meet.

Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction

Plan and track the shipment of final products according to customer requirements

Keep logs and records of warehouse stock, executed orders etc.

Prepare accurate reports for upper management.

Mar’03 – Feb’06: Wada Adams Contract Company, Dubai, UAE as Material Coordinator

Ensure accurate product inventory for clients.

Develop an inventory tracking system to streamline our business operations.

Communicate with our Warehouse Manager about current stock and potential issues with orders

Heading Store and Inventory Management (All site store Activities- Project & Consumable materials)

Coordinating with site planning and purchase department for just in time delivery of materials.

Working in SAP MM module.

Stock Planning & Tracking – Control inventory levels to track and analyze merchandising patterns.

Preparation and submission of Inventory reports to HO and auditors

(quarterly and annually).

Planning & Procurement (PR) for WTG Spares.

Strict online SAP Transactions Receipt, Issues, Rejections & WTG return Material.

Warehouse space planning, stock verification and documentation control, delivery time and transporters performance, invoicing and customer care.

Maintain loading and unloading, maintain the damage stocks.

Reporting to Warehouse Manager,

Personal Details

Date of Birth: 19th May 1982

Languages Known: English, Hindi and Punjabi

Address: VPO. Laha, Teh. Naraingarh, Dist. – Ambala – PIN-Code 134203, H.R. India

Licenses Class: LMV

Contact this candidate