PROFILE STATEMENT

•Dependable, approachable, and competent healthcare professional with 20+ years of education, clinical and quality management experience in a healthcare setting

•Committed, process oriented and self-motivated clinical specialist with strong leadership skills

•Highly reliable time management and strong interpersonal skills

•Has the vision and insight needed to influence and provide strategic and capital decisions to senior managers. Being a true professional that can optimize internal processes for maximum efficiency

•Enthusiastic and organized team leader and player who develop rapport easily among varying staff members types in order to achieve common goals; and have a passion for process & quality improvement, research and continuous learning/education.

•Ability to ensure a quality management system enforces the required standards of safety, legality, quality, compliance and accreditation

•Proficient in Microsoft applications (Word, Excel and Access), PowerPoint, SPSS, internet & email usage, web search and Oracle

. EDUCATION

2004 Master of Science in Nursing – Community Health (Sep 2001- June 2004)

University of Cincinnati, Cincinnati, Ohio, USA

1998 Master of Science in Public Health – Health Service Management (Sep 1996-June 1998)

Jordan University of Science and Technology, Irbid, Jordan

1996 Bachelor of Science in Nursing (Sep 1992-June 1996)

Jordan University of Science and Technology, Irbid, Jordan

PROFESSIONAL PROFILE

•8+ years of experience a Quality Management Specialist in healthcare settings -clinical quality, patient safety & risk management

•8+ years of experience in hospital accreditation- Team Leader ( JCIA, Accreditation Canada and ISO 9001)

•3 years of experience as clinical research coordinator at Medical Research Center

• 5+ years of experience as a Nursing Internship Coordinator in a College of Nursing

•5+ years of experience as a Nursing Lecturer and clinical instructor in a College of Nursing

•3+ years of experience as a Staff Nurse in a Coronary Care Unit

•5 years of experience in nursing management and administration

•3 Years of experience in corporate Ethics,Compliance and policy development

PROFESSIONAL EXPERIENCE

Quality Improvement and Patient Safety Specialist Sept 2017 – Present

Clinical Quality Improvement and Patient Safety Institute – Saskatoon – SK –Canada

Director of Quality, Pt. Safety and Risk Management July 2016 – Sept 2017

Saskatchewan Health Authority Saskatoon – SK –Canada

Relevant Skills:

•Builds frameworks (quality, safety, enterprise risk) infrastructure, protocols, analysis methodology and reporting process to identify, analyze, quantify and monitor quality and risk across all domains with the key objectives of quality improvement, patient safety, risk avoidance, loss prevention and maximizing stakeholder value.

•Coordinates and drives continuous quality improvement through development, implementation and improvement of the quality, safety and enterprise risk management plans.

•Reviews, monitors and evaluates corporate quality management processes and activities to ensure they meet or exceed external best practices and legislated requirements.

•Leads and participates in process review, incident review, root cause analysis and failure mode effects analysis related to risk mitigation and quality and safety improvement.

•Supports a “just culture” environment, consults with and provides advice to organizational leaders regarding error prevention strategies, designs programs that employ best practices to reduce preventable adverse events across the organization.

•Develops and leads quality management related projects, education, training and awareness.

•Provides leadership and oversight for the Hospital’s participation in the Accreditation process with Accreditation Canada including all activities required pre, during, post and between surveys.

•Manages the Incident Management System, including emergency preparedness.

•Evaluates the patient relations program and makes recommendations for improvement based on best practices.

•Develops and implements a corporate Privacy, Confidentiality and Security Program that includes a statement of ethical principles and policies for the protection of personal health information. Ethical principles will be based on the CSA Model code for the protection of personal information and international fair information principles.

•Participates in the development, implementation and ongoing compliance monitoring of all business partner and associate agreements to ensure that privacy and security concerns, requirements and responsibilities are addressed.

•Participates as required in various Hospital capacity building and other quality improvement initiatives.

•Supports the Excellent Care for All Act by aligning the patient relations processes with Patient Declaration of Values (Commitment to Caring).

Quality Management Specialist

May 2012 – May 4, 2016

King Abdullah International Medical Research Center

AlAhsa, Saudi Arabia

Relevant Skills:

•Gathering and evaluating clinical data from the organization; analyzing data for patterns and trends in care delivery

•Create policies and procedures that ensure good quality care and minimize harm & risk

•Oversee the organization's reporting of patient care benchmarks and measurements to the authorities

•Investigate incidence of unsafe/unethical conducts

•Develop, recommend and review organizational manuals, policies and procedures

•Performing follow-up evaluations of data and organizational performance to ensure consistent improvement

• Conduct internal audit, risk assessment and develop process improvement projects.

•Benchmarking & monitoring quality standards in the healthcare settings.

Clinical Research Coordinator May 2012 – May 4, 2016

King Abdullah International Medical Research Center AlAhsa, Saudi Arabia

Relevant Skills:

•Create and modify databases, registry, for research projects using programs such as Access and SPSS

•supports, facilitates and coordinates the daily clinical trial activities and plays a critical role in the conduct of the study

•Support and provide guidance on the administration of the compliance, personnel and other related aspects of the clinical study.

•Assists PI in preparation of any modifications to the scientific protocol in accordance with national & international regulations and sponsoring agency policies and procedures.

•Works with the PI to manage the day to day activities of the study including problem solving, communication and protocol management.

•Participates in research networks within the subject area to ensure knowledge transfer and elaborate on new research areas

•Continuous monitoring of research protocols and process to ensure compliance to national and international guidelines

Nursing Internship Coordinator & Lecturer May 2007 – May 2012

King Saud University for Health Sciences, College of Nursing AlAhsa, Saudi Arabia

Relevant Skills:

•Planned and delivered interactive workshops, lectures and classes on topics of: quality management, infection control and prevention, health and safety, medical/surgical nursing to groups of 25 – 50 students.

•Developed objective structured clinical exam (OSCE) to assess students’ clinical competency in lab.

•Created systems to collect and analyze data to address programs and students needs for program planning and development.

•Reviewed and modified curriculum to fit student and cultural needs for evaluation and strategic planning and program development.

•Generated data, registry, work sheets, reports and student evaluations as per institution guidelines. Coached and monitored students in clinical setting to develop clinical competencies.

Graduate Student Sep 2001- Sep 2006

University of Cincinnati, College of Nursing Cincinnati – OH, U.S.A

Nursing & EMT Lecturer

June 1999 – August 2001

Technical Institute of Health Training, Department of Nursing

Riyadh, Saudi Arabia

Staff Nurse July 1996 – May 1999

Islamic Hospital, University of Jordan Medical Center Amman, Jordan

Relevant Skills:

•Administer immunizations to children in poor communities

•Inspect workplaces for safety risk

•Formulate plans for increasing worker safety and improving health

•Create emergency plans that minimize dangers in the wake of natural disasters

•Respond to emergency relief situations

•Developing education programs that teach people how to eat healthier, stop smoking or address other issues that can help them live longer,

•Prevent illness and injury by educating the public on health practices that stop disease, and helping them to keep safer home and work environments.

•Research potential health epidemics and how to mitigate them; or with community programs, you’ll assist people dealing with violence, pregnancy or substance abuse.

•Identify and treat patients for health problems affecting their community

WORKSHOPS ATTENDED

Nursing Leadership Skills (3 Days) Nursing Management Skills (1 Day)

Basic Life Support (1 Day) Advanced Cardiac Life Support (2 days)

Conscious Sedation (1 Day) Bedside clinical teaching skills (1 Day)

I.V Therapy (1 Day) Pain Management (1 Day)

Point of Care Testing (1 Day) Emergency Medical Technician (6 Days)

Disaster Plan & Safety Measures (1Day) Evidence-Based Practice (1 Day)

Therapeutic Communication Skills (2 Days)

Infectious Disease (3 Days)

Teaching Skills Development (2 Weeks)

ECG (2 Days)

Applying Nursing Process at Hospitals (3 Days)

First Respondent (6 Days)

Certified Professional Healthcare Quality (CPHQ)

Management & Leadership in Nursing

Medical Research Quality Management (Six Sigma)

Cardiopulmonary Resuscitation –Adults & Infants

Effective Communication Skills (1 Day)

Health & Safety

Statistical Analysis

Quality Improvement & Quality Management

Auditing & Incident Reporting

Risk Analysis & Risk Management

Managing Communication Challenges

Strategic Thinking

Questionnaire Design

Executive Decisions Making

Lean Six Sigma (QM)

ISO 9001- 2008

ISO 9001 Internal Auditing

Problem Solving & Strategic Thinking

Yellow Belt Six Sigma & Lean Six Sigma

Personal Skills for Professional Excellence

Introduction to Quality Management

Managing Priorities, Performance & Pressure

Enhancing Productivity & Quality Improvement

Kaizen Basics, Lean Leader, Lean Depth Study

Root Cause Analyses & Failure Mode Effect Analyses

LILT (5S, MPP, RPIW, SMS, SA/STL, Hoshin, A3)

Minimal Data Set (MDS)

Safety for Supervisor

TLR (Transfer, Lifting and Repositioning)

PART

GPA (General Persuasive Approach)

Datix (incident reporting management system)

Emotional Intelligence

Kroll (Medication Administration System)

High Impact Decision Making: Minimize Risk & Maximize Outcomes e-MR (Electronic Medical Records)

CERTIFICATION/LICENCE/REGISTRATION

Basic Life Support (provider) – American Heart Association (Exp 2018)

Advance Cardiac Life Support (ACLS) provider – American Heart Association (Exp 2019)

Occupational Health & Safety Specialist – OSHA (2013 Certificate)

Risk Management & Auditor – Royal College of Surgeons Ireland (2011 Certificate)

Quality Management Specialist - British Standard Institution (2012 Certificate)

Green Belt Six Sigma - British Standard Institution (2012 Certificate)

ISO 9001 Internal Auditor - British Standard Institution (2013 Certificate)

JCIA-Consultant – Saudi Arabia 2014

Infection Control & Prevention Specialist – New York State (2002 Certificate)

Lean Leader –KYRHA – Canada- August 2016.

Kaizen Basics – KYRHA – Canada - Oct 2016.

WHIMS 2015 – Canada 2018

PART (Professional Assault Response Team) – Canada 2018

Clinical Quality Improvement Program (CQIP) – Canada 2019

Accreditation Canada- Consultant – SK-Canada 2017

REFERENCES -Upon Request

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