Project Management Program Coordination Delivery & Transition Management

Account Management Account Performance Business Development Pre-Sales Bid Management Business Analysis Requirements’ Gathering Coordination & Leadership

Team Management

Technology Architecture & Integration

System Architecture Hardware / Software Design

Project Scoping & Scheduling

Project Management Life Cycle (PMLC) Software Development Life Cycle (SDLC) Software Engineering

Stakeholder Management

Risk Assessment Gap Analysis

Release Management Change Management Operations Management Capability Building Initiatives

Service Delivery Technical Documentation

Consulting

Nizar Jerbi Doha, Qatar

Telecom Project Management Professional, 10+ +974-****-**** 36 years old, married ac9g6n@r.postjobfree.com

Languages: English, French, Arabic and Italian https://www.linkedin.com/in/nizarjerbi An accomplished and results driven corporate executive with condensed 10+ years of experience in ICT under challenging conditions, fierce competition, dynamic digital market, and qualified resources’ scarcity. I had the chance to work closely with 4 CEOs with different leadership philosophies and I was honored by the opportunities I had to manage accounts and deliver projects for major Telco operators across Africa, Middle-East and Europe region in various fields

(mVAS, Digital Transformation, BI, Analytics, Mobile Payment, OSS/BSS, while assisting my team members defining their career path and developing their skills.

Currently associated with Brandpath Group as Digital Account Manager / Project Manager in Doha, Qatar; I am ready for the next step in my career and I look forward to new opportunities to excel honing my hands on experience in launching and managing large high impact delivery centers, global delivery, global teams and technologies; my proven combination of strategic innovation with entrepreneurial execution and drive; my demonstrated strengths in enhancing value for all stakeholders through focus on core competencies, business deliverables and commitment to excellence; along with my exceptional proficiency in handling IT Project & Program Management functions towards success. Expertise & Core Competencies

The key strengths that I possess which will make me an ideal candidate for a new opportunity are:

• Attitude to excel; Process driven and with an ability to schedule, execute and deliver the project on time as per the project requirement.

• Proficiency in managing a team administratively and providing training, resourcing, with proven abilities in extracting the best out of existing resources to achieve desired operational & strategic results.

• Proficiency in Pre-sales & Business Development role in presenting products for the customer.

• Adept in

o Engaging with all stake holders and advising / guiding on technology adoption strategy and roadmaps o Structuring Governance of the Program based on KPIs o Developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit o Dealing/negotiating with Client Senior Management, collaborating with Key Influencers o Designing HW/SW architecture and platform dimensioning in advanced high technology fields such as M2M, IOT, Mobile Payment and VAS.

• Versatile and multi-skilled with ability to manage multiple responsibilities simultaneously, achieve defined goals

& objectives, an effective communicator with strong analytical, problem solving & organizational skills.

• Experience in managing and driving diversified & multi-cultural work environments, onsite and remote. Digital Account Manager / Project Manager for Vodafone Qatar Brandpath, Doha, Qatar August’17 – Present Major Achievements:

• Regaining and maintaining Vodafone Qatar’s trust and statisfaction following bad anterior period of dissatisfaction and escalations

• Revamping the Billing solution and the overall offers portfolio of the company

• Transforming the business from product based to service/consultancy based

• Opening a new overseas SDH in India (In progress)

• Developing new business for the company across Retail Digital business transformation and Mobile Apps Key Responsibilities:

• Assisting Vodafone Qatar in its Digital strategy across Online Portal through managing the end to end of an extensive portfolio of diverse IT projects from commercial and requirements business analysis through to completion and operational management processes

• Working with Product managers on the roadmap definition based on the market trends

• Participating in company’s business plan development and budget planning of the technical department

• Participating in tenders and RFP review/selection

• Owning the P&L, contract management and negotiation aspects (SLAs and service credit allocation, managed services and operational support definition, IPR, IT security, hardware hosting, invoice and dispute management), leading new project initiatives and the quotation process, acting as first point of escalation, covering all reporting activities ranging from revenue and forecasting to product development roadmaps, customer account strategy, project governance, KPI and SLA governance

• Managing the delivery of tailor-made software solutions to Vodafone Qatar product owners in order to bring added value to their business by offering a high level of digital touch-point in the interaction with their end customers, helping ultimately to increase Vodafone Qatar’s market share and drive revenue growth

• Building strong relations with Vodafone Qatar’s business stakeholders for generating more business opportunities

• Coordinating and working closely with several internal and external project delivery teams (developers, business analysts and testers) at a time on all aspects of projects delivery phases ranging from requirements gathering and business analysis activities, impact assessment analysis, solution design, integration, implementation, testing and go live; therefore ensuring both the success of the project delivery as well as the seamless post production operational management of the software solution being delivered Key Account Manager for Telco / Digital Program Manager AeTech Solutions, Tunis, Tunisia August’16 – July’17 Major Achievements:

• Winning Tender for partnering with Tunisie Telecom for 5 years (selected among 3 out of 70+ bidders)

• Relaunching the BI division

• Revamping the offer portfolio of the company

• Establishing partnerships and exclusive distribution deals with new top vendors (Clavister, IBM)

• Leading and managing the participation to SITIC Africa 2017 along with subsequent prospects in Africa continent

• Setting up the first Smart Retail Shop for a Telco Operator in Tunisia Key Responsibilities:

• Driving the global sales force of the company and implementing strategy towards developing export market

• Leading the preparation and participation to expositions and fares: SITIC Africa 2017, Tunisia Mobility Congress 2017, ...

• Acting as “PMO/Head of Delivery” for ongoing main digital projects based on Alcatel Lucent Enterprise communication systems, MyTEL telephony, Arruba/Ruckus Wifi solutions, Cloud IBM services, QRadar, Honeywell/Pelco security products, Clavister, Sophos, Kemp, EMC Technologies ...

• Assisting and guiding Project Managers team through the process of delivery Professional Experience

• Driving the strategy of the company towards IOT / M2M and innovative technologies

• Identifying, analysing and addressing risks to make sure achieving objectives

• Increasing business with existing accounts by having new products ordered

• Improving and enhancing previously damaged relationship with key customers

• Managing all aspects of country's account business dealings i.e. contract management, orders, quotes and working closely with cross functional departments (accounting, finance, logistics, customer service) to aid customer

(business managers, CEO's and general operations) as key contact person/SPOC

• Act as a liaison between Customer Service, Sales, Logistics, and Product Development in managing day to day operations

• Maintaining each customer’s portfolio updated and recording client’s product preferences accordingly

• Creating and submitting timely, meaningful reports regarding acceptance/ rejection of new or existing packages that help management in crucial decision making

• Monitoring other competitive retail items and suggesting up-gradations to the production team in order to keep the company products in the league, while keeping an eye on the budget as well Technical Manager Gemalto Middle East FZ LLC, Dubai, UAE Apr’14 – May’16 Major Achievements:

• Participating in establishing and setting up GGS SHARP entity within Gemalto

• Finalizing the integration of an acquired start-up (MCTEL) within Gemalto

• Leading the integration of newly acquired company (Buzzinbees) solutions, business and staff within Gemalto

• Establishing the baseline of Telecom Analytics offer of Gemalto

• Leading master cloning process that led to 70% of project delivery cost reduction in virtualized environment

• Saving MTN Ghana project from being swapped and cancelling the penalties

• Highest customer satisfaction rates within delivered projects across 2014-2015 Key Responsibilities:

• Mainline responsibility for managing various projects and accounts for leading telecom operators in AME region: MTN (Ghana), MOOV (Benin), MOOV (Ivory Coast), MTN (Ivory Coast), CELLC (South Africa), IAM (Morocco), Etisalat (UAE)

• Designing HW/SW architecture and platform dimensioning in accordance with customer requirements.

• Re-designing, re-structuring and implementing new delivery/integration processes to ensure cost reduction, time effectiveness and revenue optimization

• Be responsible for

o Driving the project delivery in compliance with customer requirements and Sales by ensuring customer satisfaction, committed timelines, committed quality, project profitability, defending Vertical interests o Assisting Sales team responding RFx’s on technical aspects and commitments by providing quotations, schedules and feasibility study

o Implementing WBS for new projects and estimating work load, costs and budget to achieve goals o Implementing delivery of key (first in kind) migrations, virtualizations and automating installations o Supporting strategic decisions by providing and analyzing data as a Data Mining and BI Consultant o Auditing platforms performance liaising with sales for upgrades/migrations o Managing the delivery engineering team members for pre-installations and configuration of multiple architectures/products

o Providing direction and technical expertise in design, development and systems integration o Meeting with client teams and gathering requirements, liaising with Product Managers o Conducting regular team meetings and tracking project progress o Drafting processes for ensuring on-time efficient delivery and good transition to support phase o Conducting trainings to customers in solutions and technology o Mentoring and coaching team members in processes, solutions and technology

• Reporting delivery status to customers and developing required delivery documentations while building positive and productive working relationships for business growth

• Making presentations on project status, presenting monthly and annual reports to senior management Project & Account Manager Opencode Systems Ltd., Tunis, Tunisia Jan’11 – Apr’14 Major Achievements:

• Representing Opencode Systems as Technical Sales Delegate in 2013 international events across the EMEA region: GSMA Mobile World Congress in Barcelona

• Leading and managing the end to end participation of Opencode Systems to Middle East Com Telco Summit in Dubai and Clarion Mobile Money Global and Digital Payments Summit in Dubai

• Developing a network of business contacts across MEA region through a long track record of successful projects Key Responsibilities:

• Primary responsibility for managing various projects and accounts for leading telecom operators in AME region: Orange (Tunisia), NSN GSM-R (Tunisia), DU (UAE), AsiaCell (Iraq), OTA Djezzy (Algeria), IAM (Morocco), Telecel

(CAR), NGSER/SALAM (Chad), Vodafone (Egypt)

• Be responsible for

o Defining project scope, goals and deliverables that support business goals according to strict deadlines and within budget in collaboration with senior management and stakeholders o Developing full-scale project plans and associated communications documents o Estimating the resources and participants needed to achieve project goals o Drafting and submitting budget proposals, and recommending subsequent budget changes where necessary

o Setting and continually managing project expectations with team members and other stakeholders o Identifying and resolving issues and conflicts within the project team o Developing and delivering progress reports, proposals, requirements documentation, and presentations o Overseeing quality control throughout project life cycle; Proactively managing changes in project scope, identifying potential crises, and devising contingency plans o Determining the frequency and content of status reports from the project team, analyzing results, and troubleshooting problem areas

• Hiring resources; Coaching, mentoring, motivating and supervising project team members and third-party consultants

• Identifying opportunities that may generate extra revenue

• Working as pre-sales/solution architect/technical consultant for new VAS projects within the region

• Conducting trainings to customers and knowledge transfer to new hired resources Project & Account Engineer Opencode Systems Ltd., Tunis, Tunisia Apr’10 – Dec’10 Key Responsibilities:

• Assisting mobile operators launch and maintain new services based on Opencode technology

• Ensuring work delivery on-time meeting schedules and deadlines

• Building and maintaining strong customer relationships through kind and professional communication

• Ensuring full Customer satisfaction while preserving the Company interests

• Performing trainings to customers and new hired staff in solution and technology basis

• Project Engineering: hardware mounting, OS and SW installation and configuration, IP and SS7/SIGTRAN configuration and integration, 3rd Party integration, ATP, commissioning, live activation, training customer

• Account Engineering: live support, helpdesk, change requests, customer technical follow-up

• Operational Support: system monitoring, daily health-care, preventive maintenance, weekly statistics of live services, software updates/patches, Linux System administration, IP Network administration

• Emergency Support: first level emergency, incident reporting and follow-up System and Network Engineer NGI Maghreb, Tunis, Tunisia Sep’09 – Mar’10 Key Responsibilities:

• Installation and configuration of Weenee’s platform (GPS over GPRS) for Ooredoo Tunisia: OS and platform packages migrating from Ubuntu Server to RHEL 5.3, DB migration from Postgre SQL to Oracle

• Installation, configuration and tuning of JBOSS application server

• Design, implementation and maintenance of monitoring platform (Nagios/Centreon/Cacti)

• Design, implementation and maintenance of local IPPABX solution with IVR, Fax Over IP (Asterisk)

• Installation and configuration of Oracle DB server, WebLogic server, ODI server Asterisk Programming Engineer Celab Med / Blunet SRL, Rome, Italy Nov’08 – Aug’09 Key Responsibilities:

• Design, development and deployment of unified communications solutions for Italian customers (Sapri, Cora, Jumbo, Studio Martelli, Eldis) in collaboration with Fastweb Italy, Installation and configuration of Asterisk Servers on Linux OS (Ubuntu, CentOS, Trixbox, RedHat), SIP, IVR, CDR, tracing/monitoring and QoS of VoIP communications

• Design, implementation and deployment of local Wiki server

• Design of the IP LAN Unified Communication architecture for LND (Amateur National League in Italy) VoIP Integration Engineer Open IT, Tunisia Jan’08 – Oct’08 Key Responsibilities:

• Development on C++/Java of an intelligent predictive dialer to manage and optimize Call Centre campaigns based on Reverse Engineering and artificial intelligence (“Fuzzy” logic techniques): Project integrated and marketed in the solution OPEN-TOIP

• Developing and deploying of Asterisk based VoIP solutions for Call Centers: AGI programming, ACD developing, IVR, shell scripts and CLI, production monitoring & technical and software Support in a call center Key Projects’ details included in Annexure

Master of Science in Engineering specializing in Communication & Networks, 2008 National Engineering School of Gabes “ENIG” Tunisia; Grade: Very Good Thesis: Business Intelligence based on Fuzzy Logic for VoIP based solutions.

Bachelor Degree in Science and Engineering specializing in Mathematics and Physics, 2005 Preparatory Institute for Engineering of Nabeul Tunisia;

Tunisian Baccalaureate specializing in Mathematics, 2002 Abou El-Kacem Chebbi High School “Chebba” Tunisia; Grade: Very Good

Mini MBA, Canadian Training Center of Human Development (Oxford/Cambridge recognized program), April 2017

PMP Certification Training, 2015/2016

Emotional Intelligence Program Certification, The Institute of Sales & Marketing (ISM) Dubai, Sept. 2015

Renew Your Life Program Certification, Canadian Training Center of Human Development (CTCHD), Nov. 2012

Professional Master in Open Source, LPIC 1/LPIC 2 Certification, National Engineering School of Sfax “ENIS”, 2010 Thesis: LTSP Technology for educational environments. Telecom Digital, VAS/mVAS, E-Commerce, OSS/BSS, Mobile Device Management (Over the Air applications, ADD, ADC, EIR, SIMOTA, Advanced OTA, smartcards, SSO, Mobile/SIM Security, Automatic Sim Activation, M2M, IOT), QOE/QOS, Telecom Analytics, CDR, CRM, Billing, IN, MAP, CAP, USSD, Collect Call, SMSC, MMSC, SS7, SIGTRAN, Dialogic, Aculab, Diameter, Media Gateway, HP Open Call USP 6.0, Roaming steering, Mobile Networks (GSM, WAP, GPRS (SGSN/GGSN), EDGE, 3G, NGN, LTE), Cell Broadcast, Telematics (GPS Tracking, Fleet Management, Live Tracking, VoIP (Asterisk 1.2/1.4/1.6, Trixbox, Elastix, AsteriskNOW, AGI, Zaptel/DAHDI, IVR, FreePBX, FreeSwitch, SIP, IAX, UNISTIM, H.323, H.264, Polycom, DMA, MGCP, Voice codecs (g.711u, g.711a, g.729, gsm), HylaFax, Predictive Dialler (Gnudialer), Kannel SMS, IP Phones (Nortel, Siemens, Grandstream, Linksys, Patton, 3-Com), Softphones (X-lite, Bria, Zoiper /Idefisk, Ekiga, and Express Talk), ALE OXO/OXE and ELV solutions Linux/Open

Source

Servers’ administration and monitoring, SHELL Scripting, Docker, HA Clustering/Load sharing, RedHat Cluster, HeartBeat, DRBD, Multipath, iptables, JBoss (configuration, optimization and monitoring, JBoss MQ, Hornet MQ), Apache (Monitoring, Load balancing (Apache mod-jk)), Nagios/Centreon/cacti, wireshark, squid, Zimbra, SAMBA, Postfix/Sendmail, Radius, Bacula, LTSP and Thin Clients, C/C++, Java, J2EE/J2ME, Node JS and Python

Academic Credentials

Certifications / Trainings

Technical Skills

Systems &

DB

GNU-Linux (RedHat (RHEL 7, 6, 5, 4), CentOS, Fedora, Mandriva, rPath), Ubuntu Server, Windows (10, 8, 7, Vista, XP, DOS, Server 2003/2008/2012), MySQL (MyISAM, NDB, Percona), PostgreSQL and Oracle Network IP Networks, TCP/IP Protocols, OSI Layers, MPLS, LAN, ATM, X25, RNIS, VPN, SSH Tunnelling, Load Balancing, Network Administration over Linux, iptables, FTP, SFTP, SMTP, POP3, IMAP, SMPP-SMSC, SNMP, Wi-Fi/WIMAX, Switches/Firewalls configuration (Cisco, Fortinet), DHCP, DNS, Active Directory, Intelligent Networks, Network Security (Cryptography, SSL, RSA, MD5, SHA-1, SHA-2, Digital Signature, Certificates and PKI

Hardware HP Blades, HP ProLiant Servers DL 380 G5/G6/G7/G8/G9, Dell Blades, Cisco switches, IBM Power Servers, EMC, HP Procurve Switches, NMS signalling / voice boards, HP MSA Shared Storage, HP Tape Autoloader, HP Racks G2

Tools MS Project, MS Sharepoint, Jira, Redmine, Deskpro, Zendesk, ETL tools, Big Data, BI, MSSQL (SSIS, SSRS, SSAS), RAID clustering, XML, SOAP, Oracle ODI, Oracle WebLogic, Bash automation, Visio, AutoCAD, Virtual Box, VMWare, Disaster Recovery Centres, ERP (Odoo), CRM (Siebel, SugarCRM, ForSales, Sage), Open/Libre/Microsoft Office (Word, Excel, PowerPoint), UML, eXtreme Programming, Agile, Scrum, MDA and programming/development languages and methodologies Annexure

Retail Performance Mobile App and ERP for Telco Operators (July – December 2018)

Revamp of tailored E-Commerce and Online Portal solution for Telco Operators on dockized Env. (January – June 2018)

Bill Redesign, M2M/IOT and Direct Operator Billing for Vodafone Qatar (August – December 2017)

Digital Store project through smart devices for Ooredoo Tunisia (January – June 2017)

Device Management Center Upgrade validation for Airtel Sri Lanka (January – March 2016)

QOE/QOS platform design for MTN Irancell (January – February 2016)

Device Management Center Project for Etisalat UAE (September – December 2015)

SIMOTA Project in 2 geo-redundant sites for CELLC South Africa (October – December 2015)

Device Management Center Upgrade Project in 2 geo-redundant sites for CELLC South Africa (August – October 2015)

Steering of Roaming, Bon Voyage and Welcome to Inbound Roamers for MTN Irancell (June – August 2015)

EIR/Device Management Center /Multi Media Gateway Migration and Virtualization Project for MTN CI (February – June 2015)

Device Management Center Upgrade Project for IAM Morocco (Onsite in Rabat: January – March 2015)

Device Management Center Project for Etisalat Moov Ivory Coast (Onsite in Abidjan: September – December 2014)

MMSC platform for Wind Canada (May – October 2014)

Device Management Center Project Design for Etisalat Moov Benin (July – September 2014)

Device Management Center Project for MTN Ghana (Onsite in Accra: July – August 2014)

SMSC, MMSC, SMSFW and USSDC platform for Outremer Telecom (May – October 2014)

SMS HUB for Etisalat UAE (May – June 2014)

Churn In (New Number Manager) Service for Orange Tunisia

Camel Gw Project for Orange Tunisia

Roaming Number Correction Project for Orange Tunisia

Mobile Number Portability for Orange Tunisia

USSDC Platform Upgrade for Orange Tunisia

Campaign Manager for Orange Tunisia

SMSC, MCA, CB Phase II for NSN/SNCFT GSM-R Tunisia

Virtual Mobile Number for OTA DJezzy

USSDC HW/SW Swap for OTA DJezzy

USSD CallBack for AsiaCell Iraq

Loyalty Service for Tunisie Telecom

USSDC and Collect Call Project for DU Telecom UAE

Multimedia Gateway (IVR, VoIP, FreeSwitch) for INWI Morocco

Easy Recharge Service for DU Telecom UAE

U-Browser/Carrier-App Smartphone application for IAM Morocco

Portal Menu and USSD Subscriptions Services for IAM Morocco

Collect Call platform (MCC/RCC services) for IAM Morocco

E-Voucher Service Platform for NGSER/SALAM Chad

USSDC, Collect Call and SIM Swap platform for Etisalat Moov Togo (Onsite in Lome: December 2011)

USSDC, Collect Call and SIM Swap platform for Etisalat Moov Niger (Onsite in Niamey: November 2011)

GSM Railway Cell Broadcast Centre for NSN/SNCFT (Onsite in Tunis: September – October 2011)

USSDC Platform Upgrade for Ooredoo Algeria (Onsite in Algiers: March – July 2011)

E-Voucher Project for Telecel Central African Republic (Onsite in Bangui: January – March 2011)

GSM Railway SMSC – Missed Call Alerts platform for NSN/SNCFT (Onsite in Tunis: October – December 2010)

SCE and Collect Call Project for Tunisie Telecom (Onsite in Tunis: September – December 2010)

USSDC Project for Orange Tunisia (Onsite in Tunis: April – August 2010)

Implementation of the Videoconferencing solution for Opencode internal usage

Weenee Fleet (GPS Over GPRS tracking solution) Project Migration for Ooredoo Tunisia (January – March 2010)

Migration and Virtualization of old IP-PABX (FreePBX) to newest IP-PABX running on Centos/Amazon AWS adding new SIP trunk and implementing basic IVR with Fax Over IP

Implementation of Elastix, SugarCRM Solution for Call center References can be furnished on request

Projects Handled

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