A DAY IN MY LIFE

LIFE PHILOSOPHY

“If you fail to plan, you plan to fail.”

MOST PROUD OF

Nine (9) years in the banking industry

doing project management, business

analysis, & training facilitation

Two (2) years in the BPO industry

conducting best practices in

communication & performing business

analysis

Ten (10) years in the advertising industry

with a forte in content management,

design & business analysis

Proven ability in managing people from

small teams to virtual teams

A trusted resource in rolling-out logistics

from small round table talks to big-ticket

events

Good working knowledge of graphic arts &

content management systems

STRENGTHS

Lean Practitioner* Certified Customer Centricity facilitator Certified Instructional Designer

*On-going 6 Sigma Training Completion

Continuous Improvement Project Management Business Analysis Facilitation Data Insights & Visualization Communications Copywriting Design

Agile Mindset Design Thinker Quick, Imaginative and Logical Independent and Decisive Hard-working and Determined

EDUCATION

1994-1999 AB Communication Arts major in Writing University of the Philippines Los Baños

WORK EXPERIENCE

ASSOCIATE BUSINESS IMPROVEMENT CONSULTANT

Australia and New Zealand Global Services Operations

(Manila) Inc. (ANZGSOM) Oct 2017 – Present

Responsibilities

Collect/Analyse data, design reports/dashboards, and present information using data visualization techniques to enable the business in drawing insights and making decisions

Filter and “clean” data by reviewing reports and performance indicators to locate and define new process improvement opportunities using Operational Excellence tools

Perform gap analysis of existing reporting features and expected future state solution using VSM, FMEA, RCA, A3, etc.

Work with the business leaders to prioritize business and information needs

Key Achievements

Streamlined the roll-out and governance of an error management framework that helped four (4) major divisions of the bank address their monthly top drivers and contributors

Key player in automating data collection and reports generation by developing VBA codes

Continued to exceed expectations in produce presentation materials for big-ticket activities, high-profile leads and VIP guests as primary POC

ASSOCIATE MANAGER (Learning & Communications)

Australia and New Zealand Global Services Operations

(Manila) Inc. (ANZGSOM) Apr 2016 – Oct 2017

Responsibilities

Design and create communications, manage the training calendar, publish newsletters and release digital updates through the local intranet.

Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops

Conduct training needs assessments with key customers to determine the development needs of the talents

Sources, reviews and approves the design of training modules developed by external providers to ensure alignment to development objectives

Key Achievements

Delivered more value with less work by practicing learnings from Agile and Human Centered Design training

Awarded with Instructional Design certification

Generated out-of-the-box presentation and communication materials for big-ticket activities, high-profile leads and VIP guests

LEARNING & DEVELOPMENT LEAD

ANZGSOM Aug 2013 – Apr 2016

PROJECT ANALYST

ANZGSOM Apr 2013 – Aug 2013

ASSOCIATE BUSINESS ANALYST

ANZGSOM Oct 2011 – Apr 2013

DOCUMENT ANALYST

ANZGSOM Oct 2010 – Oct 2011

*Other work experience to be provided upon request Making music

Mentoring young

adults in church

Spending time with my

wife and family

Leading a community

that organizes

volunteer activities

for hospitals and

public schools

Designing/Implementing

projects to support the

business in becoming iconic

Creating decks that

tell the real stories

and amazing things the

business does

Designing/Facilitating

activities that help people

become better in what

they do and aspire for

J O E B A L D I C H O S O U Y

Santa Rosa City 4026 Laguna PH +63.0922.801.2398 ac9g6g@r.postjobfree.com

Contact this candidate