RESUME GEORGINA WALKER

RECENT ROLE Senior Business Analyst / Consultant

PRIOR ROLES Senior Business Analyst /Project Manager

Lead Test Analyst/ Data Analyst

Function Point Analyst/ Analyst Programmer

TELEPHONE Mobile: 043*******

Home: 02-95705955

EMAIL ac9g4b@r.postjobfree.com

ADDRESS HURSTVILLE / SYDNEY

SUMMARY

I am a Senior Business Analyst with over ten years’ experience in Business Analysis, Testing and Consulting. I have extensive experience with Oracle RDBMS, SQL, Cognos and Web-based applications. I have prepared High Level Business requirements, Business Cases, Business Requirements Specifications, functional specifications and I have extensive experience with SDLC, RUP and AGILE methodologies.

I am skilled in preparing business cases, analysing and interpreting business information in order to influence decisions, gather business requirements using a variety of techniques such as one-to-one user interviews, group interviews, user workshop and user presentations. Experienced in preparing business requirements, translating the business requirements into the logical design, preparing functional specifications, change management plans and working with senior management and multiple stakeholders. I have worked closely with Senior Project Managers and Project Managers to prepare Program and Project Business cases, project plans and costing models for review and approval by Treasury, Board of Management and IT Steering committees.

I am both a Business Focused and Technical Business Analyst with extensive experience across the full development lifecycle including the preparation of business proposals, business cases, business requirements, Functional Specifications, System Testing, User Acceptance Testing and User Training. I have broad industry experience including Finance, Insurance, Government and private sectors.

EDUCATION / PROFESSIONAL QUALIFICATIONS

MBA-Master of Business Administration – Macquarie University Graduate School (MGSM)

Bachelor of Mathematics – Newcastle University

Diploma in Education – Newcastle University

ISEB Foundation in Business Analysis (February 2009)

ISTQB Foundation in Software Testing (February 2009)

PRINCE2 Foundation in Project Management (July 2010)

STRENGTHS INCLUDE

Risk, Change Management and Benefits Realisation plans

Business Process Modelling / Business Process Re-Engineering using Visio (Swimlanes)

Data Analysis using Cognos and SQL

Preparing context Diagrams using Visio and ABC Flowcharter

Conducting User Work Shops, developing Business Requirements and User Stories

Preparing High Level Requirements and Business Cases (Infrastructure and I.T projects)

Excellent documentation skills and high level of attention to detail

Strong presentation and workshop skills using PowerPoint

Project Scheduling – Using MS-Project

Preparing Business Requirements, Use Cases and Functional Specifications

Conducting System and User Acceptance Testing

Broad Cross Industry Experience and working in fast paced, demanding environments

Exposure to Range of Business Processes and Methodologies (SDLC, PMBOK, PRINCE2, UML, CMMI, AGILE)

Technical (SQL Data Mining, Cognos, XML) and business skills

Very strong documentation skills (technical and business) and encouraging feedback

Sydney International Airport (October 2018 – present)

Position – Senior Business Analyst / Consultant (Contract)

Sydney International Airport (SYDAIR) were upgrading their security platform and associated applications. Honeywell was being replaced with Chubb in the rollout of new security platform and applications including Onguard Alarm Monitoring (by Lenel) and IPSecurity Centre Command and Control (by CNL).

The project was an infrastructure project and my role was to prepare high level requirements, workflows and traceability matrices.

My responsibilities at SYDAIR were as follows:

Collaborate and work closely with SYDAIR users to validate and collate requirements

Preparation of Workflow diagrams using VISIO

Participate in daily standups

Work closely with Vendors to understand software packages

Prepare and obtain sign off of the High Level Requirements for Onguard Alarm Monitoring

Prepare and obtain sign off of the High Level Requirements for IPSecurity Center Command and Control

Prepare and maintain traceability matrices

Review and make recommendations to the Functional Design Specifications

Prepare test cases

Office of Environment and Heritage (June 2017 – October 2018)

Position – Senior Business Analyst / Consultant (Contract)

I am working on the implementation of new SalesForce Web Portal for the Office of Environment and Heritage (OEH). The new web portal will be used by customers including Wildlife harvesters and Fauna Dealers to apply for licences, lodge payments and submit returns. The project was initiated in response to the new Biodiversity legislation.

I am working closely with all business areas of the OEH to document the new requirements and implementation of the new SalesForce solution.

My responsibilities were as follows:

Face to Face interviews with key stakeholder groups

Conducting Workshops to validate business requirements

Preparing high level and detailed business requirements

Process Mapping

Presentations to key Stakeholder groups

Data Analysis using Oracle SQL Developer

Preparing Data Migration Strategy into Salesforce from Legacy system

Preparing the User Acceptance Test Strategy

NEC Australia (August 2016 – June 2017)

Position – Senior Technical Business Analyst / Consultant (Contract)

NEC were building the new data centres for Transport NSW and I was assisting in the implementation and testing of the new tools to support the data centres. The project was an infrastructure project and my role was to prepare Run Books and Operational Service Manuals.

My responsibilities at NEC were as follows:

Work closely with Architects and Transport users to prepare run books for the new data centers

Work closely with Architects and Transport users to prepare Operational Service Manuals

Assist the Test Manager with Disaster Recovery Testing

Conduct a gap analysis and prepare requirements for the new data center monitoring reporting

University of Technology (February 2016 –August 2016)

Position – Senior Business Analyst / Consultant

I developed the Task Brief and High Level Requirements Specification for the Project Portfolio Management (PPM) System. The High Level Requirements will be used as input to the Request for Tender Documentation to select an appropriate PPM tool for usage by the Project Management Office and other areas within UTS

My responsibilities at UTS were as follows:

Work closely with ITD business units and PMO to gather the requirements and conduct workshops to understand issues, needs and expectation for PPM.

Creation of Process Maps

Analyse gaps between systems and / or processes

Family and Community Services (April 2015 –February 2016)

Position – Senior Business Analyst / Consultant

I worked on the implementation of a national database for the Aboriginal Housing Office (AHO). The database is integral to the Aboriginal Housing Office and funding accountabilities of the Aboriginal Community Housing Providers. I worked closely with all business areas of the AHO to document the data reporting requirements to be generated from the national data base. Applications I was involved with included Salesforce which was used by the Community Housing Providers.

Qantas (July 2014 – April 2015)

Position – Senior Business Analyst / Consultant

I am involved in transformation projects that entail the introduction of new processes and tools (Co-Browse, Scheduled Call Back, and Courtesy Call Back) within Qantas Contact Centre .My responsibilities included working closely with Qantas business units to ensure that I.T systems and processes were aligned with the new organisational strategy. My responsibilities include investigation and transformation of current business processes to more efficient and sustainable practices, development of test strategies, test cases, business requirements, use cases, traceability matrices and business continuity management plans. Utilised the AGILE approach in preparing requirements.

Sydney Trains (January 2013 – July 2014)

Position – Senior Business Analyst / Project Manager

I was responsible for preparing Business Cases and project schedules for Infrastructure projects to support the Customer Service Group of Sydney Trains.

My responsibilities were as follows:

Face to Face interviews with key stakeholder groups

Preparation of business cases and accompanying business Financial models

Options analysis for inclusion in the business case

For each Option in the business case, advantages and disadvantages were identified

Calculation of Capex and Opex and Financial and Economic NPV

Identification of tangible and intangible benefits

Quantification of tangible benefits

Conducting Workshops to refine and review Business Cases and Project Plans

Ongoing updates to forecasts based on inputs from business users and I.T

Presentations to key Stakeholder groups

Election Funding Authority (January 2012 – December 2012)

Position – Senior Business Analyst / Project Manager

The project I was involved with was a Compliance project to replace the existing system that was in use by the Election Funding Authority (EFA). The new system was intended to replace existing systems currently in use at EFA and to cater for major reforms to the Election Funding, Expenditure and Disclosure Act (EFE & D Act) which took effect from 1 January 2011. My responsibilities were as follows:

Review and amendments to the Business Case

Facilitating walkthroughs of the Business case and requirements

Preparation of Project Charter and Benefits Realisation Plan

Conduct Work Shops with Team Leaders from Registration, Disclosure, Audit and Compliance to prepare High Level and Detailed Business Requirements and process Maps

Obtain sign off from the Business on the high level and detailed requirements and processes

Attended a broad range of workshops to understand and document requirements

Preparation of Business Rules and request for Tender documentation

Preparation of the Change Management Plan

Developed the Entity Relationship Diagram (ERD) for the new EFA system using Case Studio

Business Process Modeling and preparation of Functional and Non Functional requirements

Ongoing updates to forecasts based on inputs from business users and the I.T department

Caltex (April 2011 – December 2011)

Position – Senior Business Analyst

I prepared the project business case, high level requirements, project schedules and costing models for the Online E-Commerce Self- Serve Web Portal Application interfacing to SAP and SaleForce.Com.

My responsibilities at Caltex were as follows:

Work closely with Caltex business units and business managers to gather the requirements and conduct workshops to understand issues, needs and expectations.

Conducted options analysis and prepared the project business case

Prepare the financial costing model and calculate NPV

Preparation of the RFI (Request for Information) and the RFP (Request for Proposal)

Presenting and facilitating workshops

Using MS Project for project scheduling and Powerpoint to prepare presentations for Workshops

RailCorp (August 2009 – March 2011)

Position – Senior Business Analyst / Project Manager

I prepared program and project business cases (complying with Prince 2 Methodology and QMS standards), including financial analyses of costs and benefits. The Program Business case requested funding for capital expenditure of $137 million and operating expenditure of $25 million over seven years to proceed with the Passenger Information Improvement Program including the implementation of a Data warehouse for ongoing storage and distribution of timetable information and rollout of new Infrastructure for stations.

I worked closely with RailCorp staff, contactors and external suppliers (Ernst and Young, The Australian Centre for Value Management) to prepare costing models, calculate the capex and opex for the Program and Project Business Cases. I worked closely with business managers to gather the requirements and discuss results / recommendations. In addition, I identified business benefits, updated the business case and the budgets.

Ongoing updates to forecasts based on inputs from business users and the I.T department

Updated program and project Business Cases were submitted to Treasury for approval of funds.

ING Insurance Direct (May 2008 – July 2009)

Position: Senior Business Analyst

Provided ongoing support to business operational projects. The projects that I was involved with included business requirements and data analysis via MS-Access Database for the Dealer System (developed in .NET) and B2B-B2C Web Implementation of Virgin Money Personal Loans (developed in .NET). My role was to assist with requirements gathering via workshops and interviews, business case preparation, System Testing, User Acceptance Testing and SQL data mining (MS-Access) to verify requirements and test results.

QBE Insurance (August 2005 – November 2007)

Position: Senior Business Analyst / Business Consultant

The major project that I was involved with at QBE was Contract Works Business Process Re-Engineering. Contract Works is general insurance for the Construction Industry and is a high revenue - high risk portfolio originally residing only on the Mainframe.

Contact Works was re-developed on Sunrise and c.change (E-Business) into a Web Enabled application over a 12 month time-frame. Web Application was developed in Java and interfaced via XML to a new Oracle back–end database.

The Web is used by Brokers to submit underwriting transactions (new business, referrals, renewals, cancellations and endorsements) to the mainframe (Evolve application). Evolve is used internally by underwriters and claims processing staff.

User group for Contract works consisted of Actuaries, Underwriters, Brokers and Claims Assessment staff.

The project was implemented in three phases

Release 1 – Base Functionality on the Web and the Mainframe

Data Migration – to the new Oracle Database and SQL queries on the Oracle database

Release 2 – Auto Rating and other Actuarial Functions

I developed the following documents for Release 1 and Release 2:

Business Cases (for approval of funds by the Board of Management)

Business Process Models using VISIO of the current and ‘to be’ business process model

Business Requirements

Functional and Non Functional Specifications

System Test Plans

User Acceptance Test Plans

Test Cases

Test Summary Reports

User Guides

I developed the following documents for the Data Migration:

Business Requirements defining the Data Migration Business Rules

System Test Plans and User Acceptance Test Plans

Test Cases

Test Summary Reporting

I coordinated User Acceptance Testing, attended Steering Committee Meetings, conducted Systems Testing and worked closely with developers to provide assistance during development.

I also worked on small projects such as Stellent Repository, Branding (for Marketing) and Infrastructure projects such as Network Monitoring Tools. I was a member of the quality assurance team responsible for Capability Maturity Model accreditation. I assisted in the development and roll-out of new project roadmaps and new templates to be used by the project teams. The small projects involved the development of user stories within and Agile Development framework and the development team met on a daily basis to review deliverables.

Meat and Livestock Australia (MLA) (September 2004 – July 2005)

Position: Senior Business Analyst

Worked on a Java Web-based application in the role of Senior Business Analyst / Tester where I developed Use Case Requirements for the National Livestock Identification System (NLIS)

My role at MLA was to develop Change Management Processes and Business Use Cases to support the NLIS users. I supported both the internal and external stakeholders of the NLIS system.

NLIS had an RDMS back-end and a Web Based Front-end developed in JAVA.

I performed the following tasks:

Providing support to internal Stakeholders

Providing support to external Stakeholders (State Departments of Agriculture, Saleyards, Abattoirs and Cattle producers).

Gathering requirements via workshops and user interviews

Data analysis

Preparation of NLIS vision statement

Preparation of Use Case Requirements

Maintenance of the XML schema

Prior to September 2004, I worked for organisations including

IBMGSA (where I acquired my MBA from MGSM)

FAI General Insurance

SYSTEMS / APPLICATIONS USED

Evolve

Harmony

INCIS (International Criminal Investigation System)

NLIS (National Livestock Identification System)

POLISY

Protect (Huon)

SIEBEL CRM and Test Director

PROFESSIONAL COURSES/ DEVELOPMENT

Master of Business Administration (Macquarie Graduate School of Management)

Bachelor of Mathematics

Diploma in Education

ISEB Foundation in Business Analysis

ISEB Foundation in Software Testing

PRINCE2 Foundation in Project Management

Mastering the Requirements Process

Business Object Modelling and Function Point Analysis

Business Process Modelling

Financial Management for Project Managers

Leadership in a project team environment

Fundamentals of Project Management

Leading and Managing High Performance Teams

Motivating and Managing Computer Personnel

Conflict Management Skills

** END OF RESUME **

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