Ram Thunna

*** ***** ******* ******, **********, ON L4H 2A2

647-***-**** ac9g3m@r.postjobfree.com

An eclectic administrative professional with more than eight years of expertise across multiple roles within the healthcare and retail sectors. Able to lead and collaborate effectively with cross-functional teams across the organization to ensure objectives and company goals are met. Poised to succeed in a new role that fully utilizes advanced experience, knowledge and the ability to provide outstanding levels of customer service in fast-paced, team-oriented environments.

EDUCATION

Diploma, Medical Office Administration Herzig College, Toronto, ON 2015

CORE COMPETENCIES

Organization Multitasking Time Management Billing/Invoicing Data Entry Microsoft Office Suite Managing a Multiline Phone System Technologically-Savvy Administrative Support Office Management Payroll Administration Account Management Database Administration Results-Driven Interpersonal Skills

PROFESSIONAL EXPERIENCE

REFERRAL COORDINATOR

UHN Toronto Western Hospital, Toronto, ON (10/2018 – Present)

Tasked with completing data entry; Ohip billing; tracking outing referrals; following up on specialist appointments; booking in new patients; faxing/scanning/shredding/mailing patient registrants; and for assisting the Clinic Manager as needed.

Facilitate training for new staff members; order office supplies; and conduct inventory.

Prepare for staff meetings and set up conference rooms.

WARD CLERK EMERGENCY DEPARTMENT

Guelph General Hospital, Guelph, ON (09/2018 – 10/2018)

Responsible for completing multiple typical office administration/management task including answering a multiline phone system; entering physician orders; photocopying/scanning; data entry; Ohip billing; and supply/inventory management.

MEDICAL OFFICE ASSISTANT

Maple Kidz Clinic, Maple, ON (06/2017 – 10/2018)

Charged with signing patients’ in/out for their appointments; answered incoming calls; used outstanding organizational skills to schedule/rebook clients.

Served as a personal assistant administrator to five physicians and demonstrated excellent time management abilities.

Trained other support staff; led specific team contests; managed team dinners to build a positive team environment.

Helped nurses with obtaining patient vital statistics; cleaned exam rooms; and opened/closed the clinic with no assistance.

Processed debit, credit, and cash transactions; ordered medical supplies; printed, scanned, and faxed to clients and other associating clinics.

MEDICAL OFFICE ASSISTANT

Life Point Medical, Maple, ON (03/2017 – 06/2017)

Accountable for providing administrative and secretarial support to the Office Manager.

Efficiently employed software programs for patient registration, scheduling, and outpatient follow-ups.

Ordered supplies/equipment; handled insurance company billing/paperwork; and worked with insurance companies to resolve issues.

Produced transportation lists to the dispatcher three times weekly for patients requiring transportation to/from the clinic.

Built an Excel spreadsheet of all clients that used this service to better track pickups/drop offs in case of unforeseen emergencies/issues.

INTERNSHIP

Toronto General Hospital, Toronto, ON (04/2016 – 04/2017)

Finished a compulsory one-year internship as part of the program requirements at The Toronto General Hospital.

Administered all front office activities to optimize facility workflows and patient management; set up patient charts; prepared paperwork for the Administrator; greeted patients and provided wristbands; and obtained medical histories.

Tasked with delivering patient’s blood to the transfusion bank and with picking up patient medication.

MEDICAL OFFICE ASSISTANT

East Liberty Medical Centre, Toronto, ON (08/2015 – 03/2017)

Completed routine clerical tasks including answering incoming phone calls, scheduling patient appointment, and interviewing patients for case histories in advance of appointments.

Sorted mail; maintained medical charts and electronic records; and served as a liaison with the pharmacy, blood laboratories, and imaging centres to exchange information and to resolve client issues.

Managing supplies and office appearance, for suggesting new ideas to enhance the client experience; and the booking referral process using TELUS PS Suite EMR; and for completing routine data Entry.

REFERENCES AVAILABLE UPON REQUEST

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