Customer Service Microsoft Office

Ryan Sorenson

**** ******* *** **** **** IA *****

661-***-**** **************@*****.***

OBJECTIVE Start a challenging position in the actuarial field EDUCATION University of California, Los Angeles Sep 2016

• Bachelor of Science in Neuroscience

• GPA: 3.3

ACTUARIAL • SOA/CAS Exam P/1 Sep 2017

EXAMS • SOA/CAS Exam FM/2 Apr 2018

VEE COURSES • Economics Jan 2019

• Corporate Finance In Progress

EXPERIENCE Escape Room Game Master Oct 2016 – Present Unlocked Escape Rooms, Newhall, CA

• Assisting in foundation of the company, including logically sequencing tasks the players must complete; helping alter the computer lab, by removing unnecessary hardware and finding replacements for speakers and cameras; adjusting rules upon predicting hazardous tasks players might attempt.

• Consistently drafting puzzle revisions upon determining patterns of error in the game, and perfecting these revisions if they were more effective or creating new puzzles upon determining initial ones to be insufficient.

• Teaching customers to understand the rules and how to efficiently navigate through the room; recognizing customers’ initial opinions on escape rooms and determining how to captivate them throughout their visit; providing all needed customer service.

Daycare Counselor Nov 2012 – Jul 2017

Sunshine Day Camp, Valencia, CA

• Created and ran engaging and educational activities for the children, including games, science experiments, and lesson learning exercises.

• Through daily tutoring, assisted children in finding better ways to understand material taught in school.

• Trained new staff members on how to best maintain control of the kids while also keeping them intrigued in their activities.

AWARDS AND • Highest Math Scholar Award, Bishop Alemany High School Jun 2011 HONORS • Water Polo Team Captain, Bishop Alemany High School Fall 2011 COMPUTER • Proficient in Microsoft Office: Excel, Word, PowerPoint SKILLS • Experience with C++

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