Customer Service Representative

To Whom It May Concern:

Highest Level of Education Obtained:

BA degree

Employment History:

I have 35 years experience working for state government (CA and FL). I took an early retirement to take care of my mother for approximately 5 years. Have worked the past year working at a call center (first on call, then full time). The company I was working for had major layoffs and I was one of those impacted. Am now looking for another position.

Skills and Abilities:

• Strong customer service skills;

• Strong organizational skills;

• Ability to handle confidential information;

• Experience with professional office policies and procedures;

• Experience with a call center environment;

• Ability to communicate calmly and clearly;

• Knowledge of customer service principles and techniques;

• Ability to operate standard office equipment including multi-line telephone and computer;

• Ability to function in additional clerical roles as needed;

• Skilled in Microsoft Office;

• Experience with answering phone calls of a sensitive matter and am always courteous, efficient, patient and professional;

• skilled in managing difficult situations, time management, organizing and prioritizing assignments, following both written and oral instructions;

• understanding the need for cooperation among various staff members; and,

• experience with communication (both oral and written) with staff and the public. Thank you for your consideration.

Margo C. Blake

2312 Bourgogne Drive

Tallahassee, FL 32308

850-***-****

References available upon request.

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