Joy L. Steidel, MBA, CSM

***-*** **** ***., *******, NY 11364 • 631-***-**** • ac9g12@r.postjobfree.com

SENIOR PROJECT MANAGEMENT OFFICE (PMO) DIRECTOR

PMO Governance / Financial Management / Senior Project Management / Team Leadership

Accomplished PMO Director with 20+ years of leadership experience. Successful history of directing large-scale complex programs and projects, leading cross-functional teams, managing multi-million-dollar budgets, and implementing program/project performance and departmental communication improvement initiatives. Strong public speaking, negotiation, and leadership skills. Outstanding problem-solving, critical thinking, and relationship management competencies.

Decisive, strategic, and thoughtful leader able to garner trust, foster accountability, motivate teams, quickly analyze and remedy complex issues, establish high-impact project and program management practices, and develop/implement changes that drive organizational excellence. Extensive industry knowledge and expertise. Certified Scrum Master. MBA.

Expertise: PMO Management/Governance, Program Management, Informatics, Data Warehousing, SDLC, Project Management, Team Leadership, Budgeting, Project Auditing, Negotiations, Business Analysis, Business Intelligence, Process Improvement, Reporting, Project Portfolio Management, Vendor Management, IT Strategy, Agile Methodologies, Software Documentation, and Requirements Analysis.

PROFESSIONAL EXPERIENCE

THE NPD GROUP, INC., Port Washington, NY 2018 to 2019

PMO/Portfolio Management Director

Hired by Port Washington, NY based American market research company (8th largest in the world) in Jan. 2018 to manage Entertainment portfolio and revitalize large-scale Book Business acquisition project; led successful/timely completion (launched in 8/2018). Oversaw all PMs and worked in cooperation with Business Leads.

−Supported post launch efforts, overseeing automation efforts and SLA requirements.

−Projects managed included 3 Global Upgrades, 2 Acquisitions/Migrations and a Consolidation.

−Led team of direct reports (PMs and Directors).

Managed production support for multiple services; created progress monitor, monthly data progressing and delivery cycle mechanisms, and managed automation processes within weekly & monthly cycles.

Successfully trained and mentored cross-functional PMOs on document issues/risks, helping to elevate PMO levels.

Developed extensive and complex program plans (forecasted automation ahead of schedule; end of Q1 2019).

Department reorganized under new VP; position eliminated.

ALTICE USA (via TEK Systems), Bethpage, NY 2016 to 2017

Senior Portfolio & Program Manager Consultant

Contract position with Altice USA ($6B+ American Cable TV provider/operator); consistently exceeded performance benchmarks. Reported to Senior Director:

−Serve as Scrum Master for various teams, assisting with Scrum to Kanban conversions.

Dramatically improved organizational structure and communications by developing/implementing high-impact project reporting ratings system. Utilized various methods, including Survey Monkey and discussion groups.

Collaborated with cross-functional divisions (e.g. Product, Marketing, Operations) on program objectives, such as data warehouse consolidation. Worked in cooperation with Technical and Business Leads to achieve goals.

Managed multiple concurrent large-scale/complex programs & projects; involved waterfall and agile methodologies.

DEALERTRACK, Lake Success, NY 2011 to 2016

Senior Director, Project Management Office, Governance & Financial Management (2013-2016)

Director, Project Management Office, Governance & Financial Management (2011-2013)

Highly successful tenure with leading provider of digital solutions to the automotive industry (DealerTrack was acquired by Cox Automotive in 2015 for $4B).

Created Finance department's 2012 Plan of Record. Managed $5M budget. Analyzed budget process on both executed and prospective projects to identify risks and drive performance.

Promoted in 2013 based off outstanding leadership performance; improved team productivity, revitalizing project performance (from over to on/at budget, and from late to timely milestones):

−Provided decisive/inclusive leadership, effectively communicating strategies and fostering teamwork & accountability.

−Managed 5 direct reports (Project & Portfolio Managers, Director), overseeing 35+ person organization.

−Extensive domestic travel to train and observe employees.

Program Managed several large-scale initiatives, including DealerTrack 2.0 Re-Facing Platform (Waterfall & Scrum).

Joy L. Steidel, MBA, CSM

631-***-**** • ac9g12@r.postjobfree.com (Page 2)

Effectively Managed/Governed PMO; conducted project/program/portfolio audits, identified deficiencies, and implemented performance improvement initiatives (team/strategic management, CapEx, OpEx management, etc.).

−Implemented high-impact PMO training programs that consistently improved product portfolio performance.

Directed development/maintenance of Technology, Business Intelligence, Security, Legal, Finance, HR, etc. Collaborated extensively with cross-functional teams (including Accounting, Legal, Security, Infrastructure, HR).

Transformed DealerTrack PMO, from a few departments to the entire Enterprise, redefining/driving PMO and Product Development Life Cycle (Water and Agile). Created and conducting monthly training.

FOREST LABORATORIES (now Actavis), New York, NY/Commack, NY/Jersey City, NJ/St. Louis, MO 1999 to 2011

Associate Director, Informatics Governance & Administration, PMO (2010-2011)

Associate Director, Informatics Sales/Marketing & PMO (2006-2010)

Senior Manager, Informatics Data Tools Team (1999-2006)

Earned three promotions throughout successful tenure with Forest Laboratories; final promotion in 2010 to oversee 4 Portfolios (Managed various PMO Leads, including Sales/Marketing, Infrastructure, Clinical/Business Ops):

−Instrumental in portfolio improvements; enhanced communications and increased efficiencies.

Established Informatics PMO to include governance and reporting procedures; developed informatics workshops and business user curriculum to define PMO system functionality and business flow, and improve staff performance.

Favorably negotiated 3rd party software and other service contracts. Created metrics/filters/templates/graphs/reports.

Built the company's Sales and Marking Project Management Office, resulting in Project transparency, enhanced communications, and budget management improvement:

−Managed $55M budget (Sales & Marketing PMO), leading teams and improving processes ($45K under budget).

Supported Marketing efforts (2006-2010) by providing the department's Informatics needs; 150+ websites, 20+ Report decks (2,500+ reports), 20+ corporate websites, 8 internet portals, direct mail campaigns, and more.

Senior Manager, Informatics Data Tools Team (1999-2006)

Managed large-scale client/server and web applications (SDLC) to ensure Sales and Marketing departments properly adhered to new policies and procedures; provided management activity reports, etc.:

−Managed 10 direct reports (Senior PMs, Developers, Consultants).

Oversaw Data Warehousing consolidation; managed new development and production maintenance of various activities, including Sales Data Warehouse and Market Research Project:

−Collaborated with System Engineers, DBAs, Administrators, and Business Users to facilitate objectives.

Developed core curriculum to train Business Users on system functionality and business flow. Negotiated 3rd party contracts (software, education, maintenance services).

Served as Career Path Development Committee Chair; on Informatics SDLC Committee, and as Member/Chair of Informatics Wall of Fame. Achieved Team Work Award from Clinical Operations Department.

PREVIOUS EXPERIENCE

Project Leader/Sr. Technical Consultant/System Analyst − ENTENMANN'S BAKED GOODS 1988 to 1999

EDUCATION / PROFESSIONAL DEVELOPMENT / AFFILIATONS

ST. JOHN'S UNIVERSITY, Queens, NY

Master of Business Administration (MBA) in Quantitative Analysis

Bachelor of Science (BS) in Computer Science (Honors Scholarship; Dean's List)

Affiliations: Guild of NY Times Scholarship; St. Vincent's Honor Society; St. John’s Alumni Association Committee

Master Certification Agile Management (2018)

Certified Scrum Master (2013)

Rutgers Certification in Pharmaceuticals Management (2009)

Management Development & Leadership Studies Certification: Cornell University, School of Industrial & Labor Relations

MEMBER: PMI; ISACA; Data Warehousing Institute; Scrum Alliance

PRESENTATIONS

Conferences (Speaker): MicroStrategy World (2006 & 2007); Data Mining & Warehousing for Pharmaceutical Sales & Marketing (2002); Data Warehousing & Data Mining in Drug Development (2003)

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