Desktop Support Training

NATHANIEL JACKSON WOSOWEI

No **, Aiyetoro Street, Aguda Surulere, Lagos State. 070*-****-***, 080******** **********@*****.***

CAREER OBJECTIVE

To acquire the ability to pursue a career in a stable and dynamic organization that has very strong business culture and social values that encourage professional career growth and development. To be excellently proficient and be the best through team work, contributing positively to the achievement of managerial goals.

PROFESSIONAL EXPERIENCE

Elohim International School Port-Harcourt Sept 2015 — 16th April 2018

Key Responsibilities:

Coordinating the school programs and activities.

Manage the school portals

Manage the school computer library and accessories

Ensure students development in ICT through training.

National Youth Service Corp. Feb. 2012 – March 2013

Gateway Government Secondary school, Abeokuta. Ogun state. Nigeria

Teaching “computer science to secondary school students”.

EGYPRO Nigeria Limited Lagos. May 2014 – Nov. 2014

Service Helpdesk

Key Responsibilities:

Creating (WO) Work Order for (FA) Field Agents and Monitoring of Sites Using Monitoring Tools (FDM).

Monitoring of created WO and Incidents Which Have Been Logged on FDM. Ensuring Issues logged on FDM has been resolved within a Specified time range allocated to the FA to complete each WO.

Monitored the Preventive Maintenance Exercise and Corrective Maintenance

Contacting FA’s Via mobile phone to verify status of the Activity of the created WO.

Creating daily report of activities that have been logged on the FDM with MS Excel.

BIU Technology (Pear System Development Company) Benin City. July 2010-Feburary 2012

System Maintenance Engineer.

Key Responsibilities:

Providing Desktop Support to users, ranging from Operating Systems (OS) Installation (Linux, Windows XP, VISTA, 7, 8, 10) System deployment, loading of applications, updating antivirus on detached PCs and over the Network Server.

Network Printer Installation and Monitoring, Networking of offices that needed to interconnect with the office server and configuring those systems.

Troubleshooting of Computer systems and resolving them.

Resolution of all customer queries & Inquiries

Computer Instructor.

EDUCATION

M.Sc. in Environmental and Petroleum technology management, South America University, Delaware. USA. (January 2017 – May 2018)

B.Sc. in Information and Computer System, Benson Idahosa University, Benin. Edo State Nigeria. (September 2008 – November2011)

Senior Secondary School Leaving Certificate, (S.S.C.E) (September2000 – July 2006)

Federal Government College, Ikot- Ekpene, Akwa ibom State Nigeria

PROFESSIONAL CERTIFICATIONS

Certificate of Completion – Network Security (Gate Protect Certified Security Consultant & Gate Protect Certified Security Professional). Kits Technology Nigeria Ltd.

Certificate of Completion – Internet Protocol (IP) Surveillance Closed Circuit Television (CCTV) installation. Kits Technology Nigeria Ltd.

Certificate of Completion – Microwave Transmission Engineering and Link planning. Radioid Nigeria Ltd.

Certificate of Completion – Quality Assurance and Quality Control (ISO 90001 – 2008 QA/QC). Oil and Gas Research Academy in partnership with Joint Professionals Training and Support International.

Certificate of Qualification-onshore offshore contractors/Employee Quality Health Safety and Environment Competence Development Course (QHSE Supervision) Level 3 of 3. Joint Professional training and support International (JPTs)

Certificate of Achievement- Onshore Offshore Health Safety and Environment (HSE Compliance Course) Level 1 & 2, Joint professionals training and support international.

Certificate of Completion- Certified International Project Managers Course (CIPM/PMP) And Microsoft Project Tool (MS Project Computer Aided Tool 2007) with Project management Institute (PMI) - PMBOK Standard Curriculum. Joint professionals training and support international.

SKILLS

Computer Skills:

Operational knowledge and experience with, Windows XP,Vista,7,8,&10, Linux, Mint, Fedora and Ubuntu, MacOs,Libra Office, Microsoft office 2003,2007,2010,2013,2016, Internet utility and Speed typing

Proficient in Networking and system Maintenance, knowledge in installation and configuration of Windows Server 2008 R2 Mgt

Personal attributes:

Ability to work with little or no supervision

Excellent Communication / Interpersonal Skills

Positive attitude, Logical and Analytical Skills

Self-Motivated, Result-oriented and Target-driven

INTERESTS/HOBBIES

Computing, Studying, and Traveling,

REFEREES:

Available on request.

Contact this candidate