Sales Representative Customer Service
Resume:
MANUEL PALABASAN YAP JR
Address: Flat no. **, street no. 803 – Zone (39)
Mirqab El Gadid Area – Al Sadd
Doha, State of Qatar
Contact no.: 30275281
E-mail: *********.***@*****.***
EDUCATIONAL ATTAINMENT:
2000-2005 Polytechnic University of the Philippines (PUP)
Degree of Bachelor in Business Administration major in Marketing
QUALIFICATION SUMMARY:
Self- motivated, and results-oriented with ability to accomplish work objectives under minimal supervision.
Ability to work with diverse groups of people; expeditious in developing smooth interpersonal relationships.
Computer Literate, Microsoft word, Microsoft Excel, Microsoft Power point and Email Correspondences.
Reliable and adaptable; can easily cope with changing situations
High integrity and trustworthy
Willing and able to handle a wide variety of tasks
Can work under pressure
PERSONAL DATA:
Date of Birth September 19, 1984
Place of Birth Manila, Philippines
Sex Male
Passport Number P9493087A
WORKING EXPERIENCE:
San Miguel Corporation – Foodcrave Marketing Inc.
Store Supervisor (Retail Business Group)
August 1, 2017 – March 31, 2019
Supervised and mentored staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling, and security
Increased stores profitability by re-merchandising inventory with attractive displays
Developed and maintained customer base by creating a welcomed atmosphere
Improved operations through effectively supervising daily staff assignments
Multi-tasked as a sales representative and a cashier, handled cash payment and deposit to company’s account end of day
Assisted store management in the opening, day-to-day operations, and closing the store as well as employee training, marketing, loss prevention, and team leadership
Nokia HMD Global
Sales Representative (Account Management)
January 1, 2015 – March 31, 2017
Ensure that the team members are driving Sell-Through and Sell-Out targets in their respective depots, accounts, and outlets
Manage the most important accounts with the respective geography. Sign off route planning
Manage performance, coach and motivate the team.
Run regular back checks, provide feedback and agree on corrective actions with team members
Frequently visit main accounts / outlets served by Field Reps (FRs). Take actions whenever needed
Propose improvements from Total Channel Offering (TCO) perspective (e.g. promoter allocation, live devices, training, etc.)
Escalate issues to Field Force Account Manager whenever required
Work closely with distributor team at Depot level to ensure adequate levels of inventory at Point-of-Sale (POS) and monitor sales performance (daily)
Review store level stock out and agree on actions
Discuss issues and agree on corrective actions
Deploy and ensure effectiveness of HMD programs including incentives / champions in order to drive availability, visibility, and advocacy and shopper experience.
Lead, supervise, coordinate, administer, and monitor performance of Promoters by following guidance provided by Sales Executive or Sales Operations
Provide support to respective retailers
Nokia Philippines Inc.
Merchandiser
Feb. 14, 2009 – December 31, 2014
Ensure Visual Merchandising execution is according to the merchandising plan of the company.
Ensuring complete window displays in mall outlets
Deploying promotional materials (brochures, dummy phones, posters, kits) to outlets for sales support
Updating frontliners of mall outlets on the latest upcoming phones
Assisting customers in outlets to achieve sales target
Attend exhibition and sales blitzes in mall set ups to support company image and marketing activities
Implementation of in store promotions in Cyberzone areas to increase product awareness and sellout
Globe Telecom
Account Manager Coordinator
September 5, 2008 – December 31, 2008
Monitoring Direct Selling Agents on site of Sim Selling in different locations
Monitoring Retail Partnership Program in Tiangge Stores
Directly reporting to the Account Manager for the status of the running projects of Globe Telecom
Assisting in preparations of sub dealers Salo Salo for better sales and upcoming projects of Globe in schools and Tiangge
Philippine Long Distance Telephone Company (PLDT)
Corporate Business Group – Corporate Marketing Communications
Marketing Assistant
August 2, 2006 – August 1, 2008
Assist in the planning & implementation of various customer events and sponsorships
Responsible in coordinating with supplies of promotional materials
Monitors monthly expense report of the team
Handles incoming and outgoing documents and perform other related duties
Facilities & set-up equipments and materials during special events
Monitoring advertisements, press releases in all major broadsheets and filling them
Monitoring yearly budget and allocating it to various sponsorships and other expenses
Responsible in monitoring inventory of corporate giveaways and all marketing collaterals
(Flyers, brochures, etc.)
Red Ribbon Bakeshop
Sales Associate
September 1, 2002 – August 31, 2003
Correctly received orders, processed payments and responded appropriately to guest concerns
Operate a cash register for cash and credit card transactions with 100% accuracy
Receiving of goods and check shelf life of Cakes and Pastries delivered
Arrange cakes and pastries based on the guidelines of the store display
Assembling of dine in and to go orders
Carefully maintained sanitation, health and safety standards in all work areas
Greenwich Pizza Pasta Food Corporation
Sales Associate
October 5, 2000 – April 4, 2002
Taking orders and attend to customers need making sure that total customer service satisfaction is achieved
Preparation of raw ingredients for pizza making, cooking in oven until dispatched to the customers
Cooking pasta noodles and reheating pasta sauce, plating and serving to customers
Frying chicken station for fried chicken meal
Assembling of dine in and to go orders
Adhered to the "clean and you go" policy to keep work area safe and based on the food safety standard
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