Customer Service Sales

RahulPawar

**/** ***********, ********,

Near SRPF Road,

Pune 411040

Cell Phone: 787-***-****/960-***-****

Email: *****.********@*****.***

Objective: To be at a position requiring innovation, challenging employment that will utilize my professional skills and offer advancement opportunity. To contribute my best and provide synergy to the organization I work for

Educational Qualification:

Academic Level

Degree

Nam Of Institution

Year

Specialization

Graduation

B’com

Pune University

2007

Commerce

12th Standard

HSC

CBSE Board

2003

Commerce

10th Standard

SSC

KVSC School

2001

Career Highlights:

Organization: Vodafone UK

Duration: 3 Years and 8 Months

From : April 2015 - January 2019

Job Profile: Worked in Pay M-Billing and Technical Support .

Upgrades Sales and retention.

Currently working In Customer Relation, Auditing and Support Profile.

Looking After Compliance.( Quality assurance Process )

Organization: Mphasis

Duration : 1 Year and 6 Months

From : June 2013 - Feb 2015

Job Profile: SR.CSA In Banking Process (Credit Card Process)

Organization: HOV AR Management (Tracmail)

Duration : 3 Years and 4 Months

From : November 2009 - April 2013

Job Profile : Sr. CSA in Collection Process AT&T

. Handling Supervisor calls

. Customer Service Inbound and Outbound Collections

. Updating new associates in team on procedures regarding Product

. Debt Collection of AT&T Bills

Also worked in AMR(American Medical Response) Insurance

.Tracking claim status and sending reports to clients.

. Keeping up to date records of claims approval and Rejection.

. Maintaining proper follow up with the clients in regards to a Claim Process.

. Debt Recovery ForUsing Ambulance service and the bills are Unpaid.

Certifications:

> MS- Office

> MSCIT

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