Customer Service Data Entry
Resume:
WAFA CHAHIL
*** ***** ******, ********, **, L*V *Z2
****.******@*****.***
TARGET: MANAGEMENT ADMINISTRATION ACCOUNTING / CUSTOMER SERVICE HIGHLIGHTS OF QUALIFICATIONS
Over 4 years of experience providing professional administrative assistance and customer service support
Acquired Business Administration Degree as well as holding Masters Degree in Management Sciences
Extensive experience performing general office functions including data entry, filing, faxing and photocopying
Excellent knowledge of customer service techniques and streaming office systems
Highly organized and efficient with strong communication skills
Quick leaner of new and challenging things
Proficient in MS Office (Word, Excel, PowerPoint), Internet and Email, with a typing speed of 60wpm EDUCATION
MS Management Sciences, 2013
Lahore College for Women University – Lahore, PK
Bachelors of Business Administration (BBA-Finance), 2011 Lahore College for Women University – Lahore, PK
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT 2010-2011
Chahil Group Carpet Export – Lahore, Pakistan
Maintained ongoing contact with vendors and suppliers to acquire information regarding stock inventory and returned items.
Created reports to reflect store inventory and changed and update delivery dates.
Entered purchase orders into computer system.
Performed accounting for the manufacturing business, meticulously tracking all raw materials costs as well as expenses associated with packaging, washing and exporting carpets.
Worked in tandem with the company’s owner to develop a pricing strategy for products and generated invoices for customers in Europe.
Entrusted to maintain separate ledgers for each department and utilized interpersonal strengths to work with suppliers and settle accounts.
Implemented a series of internal controls, including checks and balances to better track inventory and refine ordering processes.
Managed all of the company’s financial statements and played a key support role in preparing complex tax calculations.
Answered phones and responded to emails providing assistance on processing of orders and returned products
Performed a multitude of administrative duties such as data entry, filing, faxing and photocopying. FRONT OFFICE ASSOCIATE 2007-2010
Chahil Group Carpet Export – Lahore, Pakistan
Input all sales order data into computer system and printed for customers; completed all relevant paper work within department.
Processed payments on finance accounts and transferred to management.
Respond to customer inquiries regarding finance application.
Confirmed delivery calls with customers, followed up on overdue reports, and assisted customers with order status. INTERNSHIP IN BANK
Internship in bank ALFALAH during 6 semester of BBA (Hons).
Worked for different departments including customer service, filing, faxing and photocoping. REFERENCES
Kidnan Sutharsan (Weight and Balance Specialist) Mob# 647-***-****
Fahad Qazi (Team Leader) Mob# 647-***-****
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