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Scrum Master

Dallas, Texas, United States
May 22, 2019

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Senior Business Technology Consultant

Dallas/Fort Worth, TX


I am a senior business technology consultant with over 10 years in finance business operations and technology. I have a proven track record of identifying gaps, implementing successful processes and working with cross functional teams. As a certified scrum master, I promote the agile mindset among teams through coaching, training and mentoring.

Certified Scrum Master and Certified Family Life educator




MS SharePoint Teams

SQL Server


MS Project, Viso

Saleforce adminstration

Office 365

Business Intelligence



Risk Management

Excellent presentation skills

Process Improvement

Team Building

Human Resources

Project Management

Process Development

Marketing B2B and B2C

Business Development

Planning Strategic

Training and Development

Anaylsis:SWOT,GAP, RCA(Root Cause Analysis)


2018 Capital One: Blue Print Foreman Award.

2012 Who’s Who Among Students in American Universities and Colleges.

2011 Capital One: Servicing Award, May 2011 & August.

2011 Citi Financial -Top Performer.


Zhill Systems

Scrum Master

11/2017-To Date

Facilitate sprint planning sessions with the delivery team, technical leadership and the product owner as the servant leader.

Facilitate any meetings with other development teams and make sure the team understands and meet the requirements for definition of done.

Lead teams in planning sessions and guide the team towards the right direction without necessarily delegating

Identifying root cause and mitigating by removing impediments.

Conduct team backlog grooming sessions with the delivery team and the product owner

Attend scrum of scrum meetings and make sure the team adheres to the correct scrum practice

Continuously manage Jira to promote collaboration and adequate information within the team.

Gather metrics from Jira and prepare status report for the agile center of excellence.

Analyze and dissect system requirements and technical specifications to create estimates and plan for business initiatives.

Testing various KPIs reporting tool and processes

Assist business users in defining User Acceptance Testing, test cases and plans

Run SQL queries to validate data against the reporting application

Actively participate in walk-through, inspection, review and user group meetings for quality assurance

Proficient in Scrum and Kanban


Capital One Financial

Business Analyst/Jnr. Scrum Master.


Facilitated requirement gathering meetings and ensured that user stories and acceptance criterion were captured.

Facilitated all scrum events and supported the development team to accomplish the sprint goals

Supported the team in story estimation and release planning.

Supported the BSA to elicit requirements from different stakeholders.

Developed value stream mapping, workflows and process mapping using Microsoft Visio.

Created story mapping and product roadmap to support project vision and objectives.

Liaised between the IT department and the executive branch, sourced and implemented new business technology, researched technology solutions to business requirements.

Evaluated business processes, anticipated requirements, uncovered areas of improvement and developed and implemented solutions.

Lead ongoing reviews of business processes and developed optimization strategies.

Utilized IT data for business insights, analyzed business needs and run A/B tests, and inform business decisions.

Enhanced the quality of IT products and services, strategized business needs and planned for growth.

Acted as an information source and communicator between business branches.

Home Loans Serving – Quality Assurance Manager

11/2014- 10/2016

Maintained leadership position in Quality Assurance and process improvement, provided and evaluated feedback from various teams. Root cause and remediated Quality Assurance exceptions

Champion in using process mapping through process Improvement to identify, analyze and improve processes efficiency and quality of work. Created, monitored and implemented streamlined process; cleared backlog of 6-8 months, bringing to current; recognized with Foreman Award.

Improved process and minimized errors, reducing error rate from 93% to 97.45%. Coach QA Associates, reducing testers’ error oversight rate and moving accuracy from 94% to 96%.

Partnered with vendors to identify root cause on breakdown of letters going to customers.

Achieved 100% compliance, increased customer satisfaction and decreased customer complaints.

Researched and report significant findings, for regulatory violations and fraud exposure.

Default Quality Assurance Specialist

7/2013 – 10/2014

Reviewed and documented testing results, recommended process improvements.

Created and maintained documentation of processes, reports, applications; increased efficiency and reduced turnaround time by one day, moving from 78% to 98% achievement of targeted goal.

Led project for development of Training Manual for Quality Assurance new hires.

Worked closely with management to analyze business process and identify business control points.

Achieved 100% by implementing controls on user access and data security measures breach of confidentiality. Identifying gaps, root cause and providing remedial action to close gaps.

Foreclosure QA Specialist

05/2012 – 06/2013

Documented issues, anomalies and prepared executive level reporting of monthly QA results. Utilized supporting materials to substantiate facts in documents provided by outside legal firms.

Analyzed and broke down financial figures for accuracy and reviewed foreclosure material in depth ensuring content accuracy increased efficiency by 95%. Organized vetting sessions to discuss findings, root course and remediation plan, implemented plan of action.

Mortgage Insurance Claims Specialist


Established controls to ensure timely follow-up on claims that were not settled, denied or approved, to maximize reduction in credit losses and minimize denial from the investors.

Achieved 100% execution, by initiating procedures for processing and monitoring all mortgage insurance claims, contact information and website access. Created a loss ID template, increased accuracy to 95%.

Achieved 100% pass on Quality Control audits for repurchases of Fannie Mae and Freddie Mac loans as required by Legal Department.


Texas Women University, Denton Texas

Doctor of Philosophy, Family Studies

Texas Women University, Denton Texas

Master of Science Child Development

Financial Management and Institutions Bundelkhand University, Jhansi, India

Master of Commerce

Karnataka University, Dharwad, Karnataka, India

Bachelor of Commerce

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