Manager Customer Service

Robert Dominguez

Austin, TX 512-***-****

www.linkedin.com/in/robertdominguez *************@*****.*** Leader/Professional Security Consultant

Dependable, adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organizational goals. Skilled at inventory control, shipping and receiving, customer relations, safety compliance, building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions. Authorized to work in the US for any employer.

Work Experience

ADT SECURITY SERVICES, Austin, TX 1997 to 2019

Installation Manager

While working as an Installation Manager I lead a Team of installers in the installation of burglar, fire, access control and camera (CCTV) systems. Provided customer service to both internal and external customers with site visits meetings and phone interactions. Fostered a safety conscious environment while also managing all subcontractors, to include, scheduling work and reviewing invoices for final payments. Worked daily with the General Manager, Service and Sales Departments to meet customer demands.

● Achieved the first ever Eagle Award as an Installation Manager by having the number one office in ADT.

● Service Manager from 2001-2006, during which achieved number one status in ADT Service and received the Club Excellence award four times.

● Implemented a backlog review process that was later released to the Company as a model.

● Met or exceeded required metrics for Enhancements (over $1,100 per technician/month and Quality (92%).

● During Account Receiver Reprogram Special Project added 1 million in revenue by leveraging resources from outside the office and organizing the project. Service Technician

Installed and Serviced alarm systems. This involved going to customer sites and troubleshooting/resolving issues with alarm components, fire systems and installing additional devices. Used various industry tools to accomplish the required tasks.

● Promoted to Lead Service Tech while in this role.

● Exceeded Company goal of service tickets per day.

● Named Tech of the Quarter.

Security Dealer

Installed and serviced burglar and fire alarms. Worked with Honeywell, DSC, FBI, Monitronics, G.E., ITI and other alarm systems. Installation jobs would include running wires for all components

(keypads, siren, contacts both door and window, motion detectors, glassbreak detectors, phone lines and fire protection). Educate the end user on use of alarm systems. TEXAS DEPARTMENT OF HEALTH, BUREAU OF RADIATION CONTROL Administrative Assistant

Worked in support of the Medical and Academic Program, Licensing Division. In this role I provided Administrative assistance with creating, maintaining and reviewing applications for the use of radioactive material in Hospitals and Universities. Education

− Coursework towards Bachelor of Arts (BA). Business Administration, University of Phoenix, Austin, TX

− Basic Electronics Certificate in Electronics, general studies, Austin Community College District, Austin, TX

− Diploma, Manor High School, Manor, TX

CERTIFICATIONS & LICENSES / PROFESSIONAL DEVELOPMENT

- Fire Alarm Installer, April 1997 to April 2020

- Texas Department of Insurance, State Fire Marshal's Office to install and maintain Fire Alarm Systems.

- Private Security License, Alarm System Installer, January 1998 to January 2021 Texas Department of Public Safety, to install and maintain security systems.

- Six Sigma Green Belt certification.

Technical Skills

Expense Reports, People Manager, Leader, Microsoft Office, Excel, scheduling software (10+ years), Customer Service, Employee Payroll, Fleet Management. Military Service

UNITED STATES MARINE CORPS

Aviation Operations Specialist Rank E4

Trained as an Aviation Operations Specialist. Worked to support the Operations Department of Marine Squadron HMM-164 by creating daily flight schedule and publishing it. NCO of the Training Department responsible for ensuring the 100 person Squadron met their annual Training requirements. Additionally, was Team Leader of the NBCD squad, responsible for detecting the use of nuclear/biological/chemical weapons during Operation Desert Storm.

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