Customer Service Manager

Marcia L. Wolf

Cell 609-***-**** **********@*****.***

Experience:

Protocall Group, Cherry Hill, NJ - March 2018 to present – Senior Clinical, Pharma and Healthcare Recruiter – Cherry Hill NJ and remote.

Full desk/cycle for healthcare, industrial, clinical research direct hire and supplement/contingent requisitions in SNJ/Philadelphia area. High volume candidate contact for contract availability.

Creative sourcing including large job boards, Indeed, LinkedIn, Facebook, CareerBuilder, etc..

Utilize Avionte and Aero Applicant Tracking System, Fieldglass, and WAND for requisition management.

Managed full lifecycle recruitment and fast projects in various verticals including pharma, healthcare, industrial, clinical research and engineering.

Ingenesis, San Antonio, TX – January 2018 – February 2018 – Full Time Senior Healthcare Recruiter

Kelly Services sold off their healthcare division to Ingenesis, I continued in my same Kelly role with a new employer name.

Kelly Services, Virtual/Corporate Office - Michigan

Professional Healthcare Recruiter February 2010 to December 2017

Full Desk responsibility for Vendor Neutral and Master Vendor orders specific to pharmaceutical, biomedical device, insurance and automotive Fortune 500 clients. Recruiting Focus: licensed healthcare, IT, finance and Human Resources positions.

High volume candidate contact for contract availability.

Creative sourcing including large job boards, LinkedIn, Facebook, CareerBuilder, Monster, etc.

Utilize Bullhorn Applicant Tracking System, Fieldglass, and WAND for requisition management.

Princeton Healthcare System, Princeton NJ (acute care hospital)

Professional In-house Healthcare and Nurse Recruiter, February 2005 to August 2009

Innovative and collaborative relationships with nurse executives and employees. Provided change management and streamlining of recruitment and on-boarding processes.

Full-scope high-volume recruitment and elevated retention strategies of licensed healthcare professionals (Registered Nurses, LPNs, etc.) and Informational Technology. Creative sourcing through Internet and relationship management, job fairs, school-business partnerships and community agencies.

Responsible for recruiter input for implementation and ongoing administration of applicant tracking system - iCIMS.

Maintained EEOC and OFCCP regulations and compliance.

Teachers Support Network, Princeton NJ (Internet based recruitment software solutions company supported by Warburg Pincus and ACT)

Marketing and Training Manager, October 2004 to February 2005

Responsible for all client recruiting solutions and project coordination at large and urban school districts.

Develop and execute electronic marketing campaigns, maintain databases, author articles, sales letters, brochures and RFPs.

Initiate business development activities with school districts and administrators.

Train users at school districts to efficiently use internet based applicant tracking system.

Lawrence Township Public Schools, Lawrenceville, NJ,

Business Education Teacher September 2003 to June 2004

Facilitate learning, discussions and projects with 9 -12 graders in general business including sport marketing, international business, and investments.

Teach beginning to advanced students computer keyboarding applications on Microsoft Office 2001 in both PC and Mac format – Word, Excel, Access, Powerpoint.

Comcast Cable Communications, Inc., Professional Corporate Recruiting Manager

Eatontown, NJ, January 2001 to August 2003

(Telecommunications company marketing cable and high speed Internet to customers)

Create and implement recruitment strategies – on-site interviewing, resume writing, role-playing, job shadow experiences, and open house tours.

Manage, mentor and train staffing and recruitment activities for recruiters in NJ Region.

Design and facilitate management and employee training programs designed to enhance effectiveness in candidate screening, interviewing and selection process, progressive discipline, performance management.

Identify retention issues and provide career development and counseling for all levels of employees. Analysis and re-introduction of statewide career progression compensation programs.

Develop and nurture strong relationships with schools and state/private agencies by presenting and facilitating discussions on workplace readiness, transferable work skills, and career exploration.

Capital Health System, Healthcare Recruiter/ Human Resources Generalist Supervisor Trenton NJ, August 1988 to December 2000. (589 bed acute-care urban hospital system supporting 3600 employees)

Interactive and collaborative relationships with management and employees.

Full-scope high-volume recruitment of licensed healthcare professionals (registered nurses, RTs, LPNs, etc), technical and customer service employees. Creative sourcing through Internet, job fairs, school-business partnerships and community agencies.

Pro-active policy development and implementation. Daily operational administration and interpretation of hospital policy. Maintained EEOC and OFCCP regulations and compliance

Organizational restructuring (severance and layoff administration), transition, outplacement and work redesign, performance management - evaluations and job descriptions

Created and coordinated employee recognition and retention events – employee referral program, picnics, holiday parties, fundraising. Designed brochures, training aides and handbooks

Education:

Master of Arts in Business Education - Rider University, Lawrenceville, NJ

Additional postgraduate works in Industrial Relations, Personnel Administration, Organization Behavior, HR Development and Management

Bachelor of Science in Marketing Education - Rider University, Lawrenceville, NJ

Certification and Activities/Selected Accomplishment:

SPHR and PHR – Senior / Professional Human Resources Certifications - sponsored by SHRM - Society for Human Resources Management.

Teacher Certification in Pennsylvania and New Jersey - Marketing, General Business, Computers, Data Processing, Keyboarding, and Teacher Coordinator.

Junior Achievement – active volunteer facilitating discussions on personal economics, career exploration and discovery with 7th graders. Served on SNJ Board of Directors.

Accepted into Comcast’s Fundamentals of Leadership program, a one-year leadership program that develops coaching, problem solving and team-building techniques for managers. My application was one of only 40 selected from over 300 submissions.

Created and coordinated career exploration and workplace readiness day for 1500 high school students. Arranged facilitators (over 40 Comcasters spoke with the students), media, state and local elected officials, outside vendors supporting the cable industry.

Member of the New Jersey Association of Healthcare Recruiters. Treasurer for the 2008-2009 year. Former Recording Secretary 2006-2007.

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