JANET CIMINELLI

linkedin.com/in/janetciminelli

ac9fua@r.postjobfree.com 716-***-****

PROFESSIONAL SUMMARY

IT Professional with 20+ years of problem-solving experience supporting business solution software, analyzing business operations, and creating better customer experiences for system users. Industry Experience:

Healthcare, Manufacturing, Higher Education

Functional Experience:

Information Technology, Marketing, Customer Service, Retail, Call Center, Asset Management Information Technology Expertise:

System Design/Development, System Implementation, Data Conversion, Process Improvement, Gap Analysis PROFESSIONAL SUMMARY

HCA 2017 - Present

Technical Account Manager (2018-present)

Act as technical account manager between corporate IT and the divisions. Responsible for daily and long-term strategic management of software and technology-related hardware within the divisions. Track company assets to oversee quality control throughout their lifecycles response time.

Train five hospital divisions on the Enterprise Asset Lifecycle Management (EALM) processes & best practices to drive adoption of ServiceNow, which improves service availability and better response time of tickets and service requests.

Support Monthly Operation Report by assisting configuration item owners with record completeness, which improves connectivity between technology components and applications by providing a central source for critical infrastructure information.

Platform Engineer (2017 – 2018)

Maintained IT asset and configuration management data and tools within the CMDB. Provided configuration, identification, control and reporting assistance. Helped identify and track data best practices to continually improve value of the IT asset information.

Interviewed subject matter experts to collect configuration item data.

Introduced application-naming standards for ServiceNow Implementation, which enhanced CMDB quality and improved IT service delivery.

Ensured assets aligned with EALM strategy and complied with HCA standards.

Remediated discrepancies found during High Availability audits that strengthened software maturity. CATHOLIC HEALTH SYSTEM 2006 - 2017

Senior Application Programmer/Analyst - Information Technology (2007 – 2017) Supported a large diversity of hospital IT applications for several facilities. Identified/implemented software solutions for business needs. Handled system installation and maintenance in collaboration with IT team members. Provided technical and functional analysis, system building and testing.

Effectively supported and secured reliable data in several marketing systems as project manager, CRM, call center application that includes community outreach and patient/community education capabilities, online physician search tool for Catholic Health, and fundraising system.

Developed improvements to vendor software that enhanced customer experience and streamlined work.

Researched, designed and implemented three systems, which automated activities, helped reduce costs, increased productivity & accuracy of data & generated metrics for project value.

Application Analyst - Material Management (2006 – 2007)

Identified maximum efficiencies for both manual and automated functions by analyzing operations.

Designed and implemented a new P.O. Acknowledgement system that automatically emailed purchase orders to customers. Reduced customer calls by 50+ per day, increasing staff productivity. R. P. ADAMS 2005 - 2006

Manufacturer of industrial filtration & heat transfer products. Database Developer (Contract) - Sales Department

Researched, designed and implemented a product-rating system that functioned as a selling tool for sales representatives in several countries.

Instituted application that made product recommendations, based on input factors that established customer needs and allowed untrained sales associates to select appropriate merchandise. CATERPILLAR 2003 - 2005

Database Developer (Contract) - Remarketing Department Researched, designed and implemented an asset-remarketing system used in several countries for the ongoing management of 6000+ repossessed Caterpillar heavy equipment machinery/machines. The database was used as the sole information source to manage the legal and physical preparations for sale.

Implemented a flexible query tool, enabling users of all skill levels to create their own custom reports.

Created Rapid Invoicing System, in a secure email format that reduced invoice production time from three hours to five minutes, decreased typographical errors, and satisfied legal requirements. TECHNICAL SKILLS

MICROSOFT OFFICE SUITE • APPLE PLATFORM • SERVICENOW • REMEDY • CMDB • PROCESS IMPROVEMENT • GAP ANALYSIS • DISCOVERY • CRM • SALESFORCE • CONTACT MANAGEMENT ECENTAURUS (CALL CENTER SOFTWARE) • THE RAISERS EDGE • VBA • SQL • LEAN SIX SIGMA • AS400 SPLUNK • PHOTOSHOP • JIRA • DREAMWEAVER • MD-STAFF (PHYSICIAN CREDENTIALING) • DOCUSIGN TELETRACKING • ECLINICALWORKS • ELSEVIER • PATIENT PORTAL • MICROSTRATEGY EDUCATION

STATE UNIVERSITY OF NEW YORK COLLEGE AT BUFFALO

Bachelor of Science Degree - Apparel Production Management, Concentration: Graphic Design STATE UNIVERSITY OF NEW YORK, FASHION INSTITUTE OF TECHNOLOGY Associate of Arts Degree - Advertising and Communication PROFESSIONAL DEVELOPMENT

Certificate, Lean Six Sigma Microsoft SQL Server

Certificate, Professional Management Program Internet/Graphic Design Specialist Programs

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