CORE SKILLS SUMMARY
Software Quality Assurance (QA)/Business Analyst experience with a wide variety of projects and environments.
Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies.
Testing & gathering business/functional requirements of web application, client-server, network, multimedia, database, health, educational and related projects.
Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, bug documentation and regression.
Experience with Team Foundation Server and Microsoft Test Manager, Jira, Fitnesse & Bugzilla.
Professional training in Software Testing and gathering Business/Functional Requirements.
QA/BA background augmented and complemented by diverse experience in user/tech support and maintenance, technical instruction and writing.
Enjoy working collaboratively with testers, developers and other team members in complex projects and in the overall enhancement of software application.
Business Analyst/Quality Analyst February 2018 – Present
Works under limited supervision with considerable latitude for initiative and independent judgment.
Lead formal meetings to gather business/functional requirements, user stories and application design.
Collaborates closely with PM and Business SME’s to gather requirements.
Identify gaps in requirements, create proposals to correct gaps.
Lead QA team, conducts regression, performance, stress, security, usability, and interoperability testing activities for web application.
Tracks test results, coordinates corrective actions, maintains accurate documentation of test activities and results.
Generate test coverage based on requirements, user stories and application design.
Creates and executes manual and automated test scripts for complex projects.
Attend weekly Project Management meeting.
Log defects in HP (ALM) & create defect reports for management.
Quality Engineer April 2016 – October 2017
Work with quality assurance team lead to plan and schedule test cycles.
Documenting and tracking software failures using Jira.
Participate in requirements, design, test plan reviews.
Create test plans, test strategy for new features and major enhancements.
Collaborate with Development team to understand the product/features being developed.
Create and maintain test cases for new and existing products that are repeatable and scalable.
Participate in Functional and Technical Requirement reviews and verify these requirements are reflected in the test cases.
Regression test new products as well as enhancements and bug fixes for existing products.
Utilize standardized tools/software systems to plan task/projects and track progress toward milestones and deadlines.
Troubleshoot and follow up on issues found during testing.
Assist the Development team with replicating and debugging problems.
Alcatel Lucent / Consultant October 2014 – April-2016
Software Test Engineer
Software Installation of Email clients, browsers, and other specified software.
Reimaging test machines to match requested configurations.
Manual setup of DSL, Network, VDSL, DHCP devices to support testing.
Troubleshooting and expeditious resolution of network/test environment issues.
Perform Hardware/Software Testing using JAWS screen reader.
Mobile testing using adb and SDK to capture device details.
Mobile and Desktop testing (Including 508 Compliance) as determined by test plans.
Provide customer support during UAT and coordinated testing phases.
Play lead role in communicating customer service and escalated performance issues.
Attend status meetings, provide reports as needed.
Manage comprehensive SDLC using HP Quality Centre.
Execute test cases align with Business Requirements.
Create test results report using HP Quality Centre.
CVS Caremark / Cognizant Technologies November 2013 – October 2014
Quality Assurance Engineer
Test three core business units Minute Clinic, Pharmacy Benefit Management (PBM) and Retail Pharmacy.
Apply wide range of software test engineering concept, testing Claims process, principles and concepts.
Track all defects, make corrections and assess testing status.
Acts as point of contact, customer advocate, and liaison between CVS & customer.
Participates in service provider status and problem-solving meetings representing the enterprise and customer perspective.
Assists with development and evaluation of customer service performance.
Participates in service provider status and problem-solving meetings to identify and analyse problems, trends, and issues and addresses them to resolve.
Lead System, Functional and Acceptance testing.
Create weekly status report for management using Rational Quality Manager.
Assist junior team members in testing and training.
Dell Computers / Consultant March 2013 – October 2013
QA Test Engineer
Proactively solving problems that affect the larger business objectives and recognizes impact, benefits and risks advises on solutions.
Understanding of quality tools, data, and processes and uses those tools to influence design decisions and improvements across industry.
Leading change across organization and businesses.
Experience working with global teams driving change across multiple cultures.
Proactively driving design decisions based on direct interaction with customer.
Manage test environment using HP Quality Centre for functional, system, performance and regression test.
Performs estimation efforts on projects - Logs defects and identifies course of action- Documents, evaluates and researches test results.
Ghost and reimaging hard drive to test new functionality.
Assists in the analysing of project requirements and design.
Interacts with offshore testing team, development and project manager.
3M-Motor Vehicle System / Consultant June 2011 – February 2013
Worked closely with development team and helped deliver exceptional products in Agile environment. Determined the scope of testing wrote and executed comprehensive test cases, and helped determine the release readiness of software projects to ensure the best possible product for the client.
Created and executed test cases using Microsoft Test Manager.
Developed use cases to validate customer usage scenarios.
Logged defects and linked Business Requirements using Team Foundation Server (TFS).
Worked with support team and other staff to collect relevant information and solve problems.
Executed manual tests, analysed problems, provided detailed failure information, and worked with development to facilitate defect resolution.
Represented SQA interests in defect review meetings.
Supports the implementation of new functionality in the application.
Enhance customer experience by performing root-cause analysis of customer care procedures and metrics to identify improvement opportunities, recommend solutions, and implement process improvements in accordance with department strategies.
Tests new and existing functionality prior to application upgrades and releases.
Mentored new hires setup their accounts/access, provided basic application knowledge, entered defect process and follow up.
Dept. of State Health Services July 2008 – June 2011
Worked with Family Health Application as a System Analyst to deliver technical application analysis, support, problem resolution, and functionality testing and training. Work involved participating in design and development of new software modules assisting, gathering software requirements, advising and training internal and external customers to enhance their work methodologies and tools.
Served as member of test team, ensuring that application functionality meets the Business Requirement.
Conducted application testing and developed clear and concise training documentation.
Wrote test plans and test cases, execute and report problems using WinRunner.
Provided application analysis and conducted software application demonstrations and training for customers and other program managers.
Diagnosed and analyzed database problems and corrected.
Maintained patient’s insurance information & verified insurance approval records.
Assist customers with any payer denials associated with coding (ICD-9) to ensure claims are processed and paid correctly.
Review records for compliance with third party reimbursement agency by following HIPA rules.
Experienced with patient electronic billing, review bills submission reports and analyse denials claims.
Effectively communicates with non-technical users to resolve problems in the clinical application.
Comprehensive experience and hands on knowledge of application support and methodologies.
Researched new test tools and recommended improvements to existing software. Provided monthly analysis reports detailing key areas in the software that need modification.
Bachelor’s in Business Administration.
Electronic Billing Training from Electronic Medical Data Systems.
Mercury Test Suite, Win Runner.
Intermediate level SQL training from Horizon Institute Austin TX
Software Requirements Elicitation & Specification Certificate from University of Texas at Austin – Cockrell School of Engineering.