Sales Social Media

Noelle V. Farra

** ********** ***** • Lincroft, NJ 07738 • 917-***-**** • ***********@*****.***

Professional Experience

METLIFE, BRIDGEWATER, NJ

Sr. Learning & Development Consultant (January 2016–Present) August 2002 - Present

Responsible for the project management and execution of various Enterprise-wide learning solutions which include vendor selection and management, project team collaboration, timely stakeholder communication and strategic planning with business partners.

Manage the content of and facilitate virtual and in-person leadership workshops aligned to the company’s goals and objectives; feedback is consistently high on facilitation skills and usefulness of content and tools.

Managed the Enterprise-wide Executive Coaching practice. This includes maintaining relationships with key vendor and HR partners, creating efficiencies for engagement processes, and aligning metrics to talent processes.

Formed a team, launched and manage one of the top five most active Enterprise-wide social media communities that is focused on individual growth and professional development. Responsibilities include relationship building and collaborating with multiple stakeholders, developing strategic plans aligned to the company’s business priorities and employee growth, increasing engagement through the use of innovative learning initiatives and a variety of community activities.

Developed and manage an internal communication and marketing strategy that aligns learning initiatives to the company’s strategy, business priorities and influences culture and employee engagement; Provide on-going consultation and support to business partners to proactively execute their communication and marketing campaigns across both traditional and digital channels.

Researched internal and external best practices to develop and implement a globally consistent approach for translation of company specific learning material and led the strategy for in-language content curation; estimated cost savings is approximately $50,000.00 per initiative.

Executive Leadership Development Consultant (January 2013–December 2015)

Led and managed the delivery efforts of a talent management workshop designed to build leadership capability. This workshop was delivered to approximately 300 people managers and leveraged webinar technology to manage efficiency and cost.

Lead the design, development and implementation efforts of an Enterprise-wide flagship executive development program for recently hired/promoted executives at the Vice President level. This program was piloted in October of 2015 with 58 participants and received an overall satisfaction score of 5.6 (on a 6 point scale). Specific responsibilities included researching and providing recommendations to leadership, drafting all communications, managing the various work-streams and implementing a website to support pre / post work.

Led and managed the design, development and delivery strategy for a number of globally executed leadership development programs focused on the skills and behaviors aligned to the enterprise strategy and health aspiration. Worked with senior management to build a core delivery training team to meet the high demand for these programs. These programs were delivered in 9 languages to over 4,500 people managers and officers.

Learning & Development Consultant (August 2002–December 2012)

Created, managed and delivered several training programs designed to educate finance professionals on the changing accounting, tax and SEC regulations. These in-house programs generated a cost saving of over $300,000.00.

Designed, marketed and maintained an intra-net website that provides educational and accounting resources to all finance associates.

Worked closely with and directed the efforts of an outside consultant to provide an on-line courses as well as an education center for associates to track career development progress.

Assisted in the design, facilitation and implementation strategy for several professional development workshops.

Coach Subject Matter Experts and provide feedback on presentation skills and effective use of handouts and visual aids.

PRUDENTIAL FINANCIAL, NEW YORK, NY

Assistant Vice President, Prudential Securities University, Program Manager October 2000–March 2002

Successfully developed, implemented and maintained numerous, firm-wide initiatives by standardizing and improving growth opportunities for over 2000 Sales Support professionals.

Created, implemented and maintained a firm-wide Orientation Program designed to integrate newly hired Sales Support professionals.

Worked closely with and directed efforts of outside consultants to create structured hiring guidelines for Sales Support professionals, including job descriptions, career paths and an interview guide.

Assisted in the development of a professional performance evaluation process, including standardized evaluation criteria and a performance management website. Trained branch management in these tools and in best practices for completing employee reviews.

Contributed to the design of, and co-facilitated a Sales Support Professional Development Training Program as well as recommending program content, strategies for implementation and candidate selection.

Collaborated with Human Resources to analyze the existing Sales Support compensation plan and helped to write and propose a more uniform compensation structure based on current market standards.

GOLDMAN SACHS & CO., NEW YORK, NY

Associate, Private Wealth Management November 1999–October 2000

Trained and supervised junior analysts in daily client requests, transactions and operational support issues.

Interviewed and recommended for hire analysts and associates for the New York and Chicago offices.

Collaborated with various management and legal departments to design a Client Service Procedure Manual and Library of Documents.

Worked closely with the IT department to develop a data warehousing facility for client documentation.

Member of a relationship management team that focused on clients whose assets were in excess of $250 million.

Maintained client relations by reviewing documentation and allocating funds for investments strategies.

Researched, addressed and resolved inquiries related to account maintenance, trade requests, exchanges, redemptions and purchases.

CITIGROUP, INC., NEW YORK, NY

Vice President, Portfolio Associate (January 1999 – October 1999) May 1991–October 1999

Interviewed, recommended for hire and trained portfolio associates and assistants in trading and client service responsibilities.

Contributed to the development of a Financial Consultant Brochure designed to assist brokers with the managed accounts program.

Worked closely with the Operations department to upgrade the trading and contact management systems.

Member of a portfolio management team that focused on managing the assets of high net worth clients.

Managed client relations by reviewing documentation, allocating funds and executing trades in managed accounts based on portfolio structure, available cash and client objectives.

Responded to client inquiries regarding portfolio objectives, performance and investments disciplines.

Assistant Vice President (January 1996–December 1998)

Acted as a liaison for brokers establishing new relations by navigating them through the managed accounts program and developing customized marketing material.

Ensured that all accounts are fully invested and transactions are executed in a timely and accurate manner.

Alerted brokers to material changes in the managed account portfolios and/or operational procedure.

Sales Assistant (May 1991–December 1995)

Interacted with brokers, banks and financial institutions to facilitate fund transactions and trade executions.

Processed client documents, including check requests, journals and wires.

Licenses & Certifications

Myers-Briggs Certified

DDI Certified

ATD member

Education

Pace University, Lubin School of Business, New York, NY

BBA in Business, June 1994

Fordham University, Graduate School of Leadership, Administration and Education, New York, NY

Masters of Science Human Resources Education, July 2004

GPA: 3.98

Skills

Windows, Microsoft Office Suite, Microsoft Outlook, Lotus Notes, Extra for Windows, ADP Partners for Windows

Fluent in Arabic

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