Executive Assistant Manager

Curriculum Vitae

Janice Johnson

South African ID 700**********

Email: *************@*****.***

Code 08 with own reliable vehicle

Mobile: 078*******

Available immediately

For Perm or Temp positions

Personal Statement:

I am a dynamic, results driven professional, who sets the highest possible standards for myself and played a pivotal role in business improvement and efficiency in every position undertaken in diverse business industries, both locally and abroad (Germany and London). I have solid experience as an Administrator/PA/Executive Assistant. I understand diplomacy and discretion in the workplace and able to work unsupervised, independently and as a team member. Key Skills

Client-centric focussed, eloquent, excellent communication skills and professional at all times.

Demonstrated proficiency in planning, co-ordinating & implementation – the quintessential creative problem solver.

Proven ability to take initiative in completing projects with exceptional quality and critical attention to detail.

Data Base management, creation of database and records management skills.

Report writing and drafting of complex documents and research skills.

Extremely proactive, fully engaged and innovative in each project undertaken and honed analytical skills.

Advance level Microsoft (Word, Excel, PowerPoint and Outlook) skills, Basic Accounting Education Summary

Chapman Sen. Sec High School - (Grade 12) 1984-1988

Rhodes University: Bachelor of Arts 1989-1990 English, Psychology, Linguistics, Sociology

Languages: English, Afrikaans, German (Basic)

Programmes utilized

Microsoft Outlook, Excel, Word, Power Point (Versions 2010 & 2013)

Hewlett Packard SAP R\3

Aspen in-house Operating Systems: BAAN (Production), Doc Compliance (Main System) Certifications & Short Courses

Project Co-ordinator Short In-House Course (Baker Hughes 2010)

New Horizons Computer Training - (Ms Word, Excel & Power Point 2010)

Harvard Business Communication Short Course (Deloitte 2012)

Add Skills Training Centre - Excel Pivot Tables (MS Version 2013) (Aspen 2018)

Alec Cameron & Ass. Auditing to GMP Standards Short Course (Aspen 2017)

Registered member of “Professional Administrators Conference South Africa” (PACSA)

Advance Excel and Data Visualisation – Udemy (Online Learning Platform for Professional Adults) 2018

Power Point Advance MS Version 2013 – Udemy (Online Learning) 2019

Canva Graphics

Employment History:

Aspen Pharma (Port Elizabeth) Nov 2014 - Sept 2018 (via CRS Solutions) Position held: Contracted via CRS Solutions as Administrator (Nov 2014 – July 2015) QA Lab & Quality Assurance Dept. Made permanent at Aspen and promoted to Admin Co-Ordinator (Aug 2015 – Sept 2018)

Assistant to the QA Manager with the following tasks:

Meet and greet local and overseas clients ensuring adherence to Health & Safety regulations, Diary management, Managing boardroom bookings, coordinating comprehensive travel arrangements, coordinating staff training,

Daily reports on staff absenteeism, processing monthly QA overtime, Travel arrangements, CAPEX for equipment supplies.

Raising BAAN requisitions for office furniture, stationery, catering and Safety & Protective clothing orders.

Daily tracking of CAPA’s, Concessions, Deviations, Customer Complaints for closure, Compilation of monthly QMSR Stats.

Scheduling internal audits and obtaining information for audit preparations, ensuring audit schedule is met.

Acting as Auditor or Lead Auditor to internal audits of various departments (Units 1, 2 & 3).

Establish Auditing an agenda based on historical data on the scheduled Department to be audited.

Report writing of audit reports, ensuring the reports are comprehensive detailing findings, risks and highlighting critical risks.

Weekly follow up on responses to Departmental audit findings ensuring adherence to mandatory turn-around times for closure.

Managing electronic Audit database, ensuring all reports and addendums are current and up to date in real time. Achievement: Process improvement from manual-based process to workflow automated system on SharePoint. Going the extra mile: Volunteered to assist with backlog item master updates, with new standard prices and calculation of new finished goods standard prices – After hours and weekends (QC Lab) Reason for leaving: Resigned in Sept 2018 to care for ailing Father who since pass For a reference kindly contact Sven Williams, QA Supervisor as my manager A. Mhlwana resigned in 2018. **********@***********.*** or 0833111127ed on.

Ecotech Converge IT Solutions (Cape Town) May 2013 - Apr 2014 (via Tower Group) Position held: Office Manager

Duties performed:

Supervise IT technicians and ensure company standards, procedures and equipment security measures are adhered to

Organize office operations and services as per service level agreements and prioritize (ops) optimally to meet client needs: Operational requirements are met by scheduling and assigning employees and following up on work results.

Ensure HR standards are met: accurately recorded on file & ensure retention, timeous capture of timesheets.

Manage office environment – IT technicians movements, capturing call out cards for invoicing, customer complaints, Escalations, staff overtime, office supplies, petty cash reconciliations, chair monthly meetings (chase points of action to resolution).

Professional client interface, meet & greet of visitors and control internal & external correspondences, Reason for leaving: Opted for retrenchment package to relocate to Port Elizabeth for family obligations. Deloitte & Touché (Cape Town) Mar 2012 - Apr 2013

Position Held: Front Line Coordinator

Duties Performed:

Professional client interface, manage switchboard taking messages and route calls accurately and efficiently.

Set up Boardroom appointments, meetings, and conference calls and reserve conference spaces for meetings.

Notify and remind all parties of upcoming events, lunches, meetings etc.

Ensure an organized and tidy public space is maintained at all times.

Manage, sort, and dispense of incoming mail and faxes as well as courier inbound/outbound.

Coordinating catering for meetings, trainings & other functions.

Assisting in managing kitchen and cleaning staff. Reason for leaving: Better prospects

7 Peas Pty Ltd. (Cape Town) Jun 2011 - Jan 2012

Position held: Office Manager

Duties Performed:

Plan and organize daily work schedule to call on existing or potential sales outlets and other trade factors.

Submit orders by referring to price lists and product literature.

Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans.

Monitor competition by gathering current marketplace information on pricing, products, new products, Delivery-schedules, merchandising techniques, etc.

Resolve customer complaints by investigating problems; developing solutions; making recommendations to management.

Keeping track of client billing, employee hours, mobile /telephone usage. Reason for leaving: Company liquidated (CEO Nigel Whyte 021-*********) Baker Hughes Pty Ltd. (Cape Town) Jul 2009 - Apr 2011 (via Tower Group) Position held: Executive Assistant to Vice President Erik Renli Duties performed:

Diary management, screening of calls, dictation, typing of documents and monthly presentations.

Arrange complex travel arrangements incl. visa, hotel, car hire, forex, vaccines based on demographics.

Scheduling & physical set up of meetings & video conferencing (nationally & internationally).

Prioritize and manage Projects as per VP and Direct Report needs, collate sensitive data from Direct Reports territories.

Planning and management of VIP and staff functions, staff training, catering, team building events. Finance Duties: Responsible for monthly travel recon (CT Branch) and travel expenditure claims VP and direct reports. Reason for leaving: Retrenchment – Main operations moved to Ghana and VP Erik Renli resigned For reference kindly call Jethro Watlington HR Manager 021-******* Temporary assignments via Drake Personnel with the following companies:

Claremart Auction Group C.T Feb 2008 - Oct 2008

Position held: Admin/Reception relief

Silimela Development Services Oct 2008 - Apr 2009 Position held: Front Office Co-ordinator/PA

Cottons Restaurant Group, (London UK) Jul 1990 - Dec 1995 Position held: PA/Assistant Restaurant Manageress

Duties performed:

Involved in full restaurant service, setting up of staff rota’s, menu changes, overseeing stock levels, liaising with suppliers,

Greeting and advising customers, taking reservations, customer complaints, problem solving, cashing up,

Sourcing new markets and co-ordinating events promoting the restaurant.

Full PA/Admin function to the owner of the business (Restaurant & Property portfolios) Achievements:

Played instrumental role in organization & co-ordination of annual Rum festival 2008 Reason for leaving: Returned to South Africa

Hewlett Packard GmbH, (Stuttgart) Oct 2000 - Oct 2003 (via Manpower Personnel) Position held: Partner Account Coordinator (Sales Support) Duties performed:

Primary after sales contact for Partners (UK and Ireland Clients) dedicated to service excellence.

Resolved product or service problems by clarifying the Partners complaints; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; Following up to ensure resolution & reporting of claim/complaint trends via SAP R\3.

Ensuring adherence to all company policies, procedures and business ethics codes to preparing product & Service reports by collecting and collating customer information.

On steering committee (via teleconference to India) to monitor & improve operational processes handled by the Call Centre Achievements:

Successfully eliminated backlog of escalations and set up system to effectively monitor escalations and prevention thereof. Reason for leaving: Relocation to London

OLD MUTAL (Cape Town) Feb 1996 - Aug 1999 (via PAG Recruitment) Position held: HR Specialist at Helpdesk

Duties performed:

Provide first tier support to HR related queries raised by Old Mutual staff in advisory capacity displaying sound knowledge of Broader HR staff packages and options available to OM staff.

Front Office role dealing with direct enquiries/email and telephonically ensuring prompt service and high level of professionalism.

Excellent Time Management skills acquired by multi-tasking logging of queries onto system and managing the Helpdesk efficiently.

Coordinate queries in real time and proactively escalate issues clearly and concisely to closure. Reason for leaving: Relocation to Germany

CADBURY (Pty) Ltd. (Port Elizabeth) Jul 1990 - Dec 1995 Position held: Cost Analyst Administrator

Duties performed

Generating weekly & monthly production reports for analysis with Line Managers, Engineers, Operational influensors

Monthly Power Point presentation of operational costs vs loss of allocated product lines to Directors

Reviewing Quality and Performance Control & investigating variances with the aim to improve efficiencies

Performing monthly and quarterly stock checks for audit purposes

Head weekly variables meetings with production staff aimed at increasing performance for assigned production Lines, through evidences presented and discussed

Analysing differences in company costs and standard costs

Continuous evaluation of internal control procedures. Review daily stock variance sheet and follow up on variances.

Ensure that month end stock take procedures are followed, complete cycle count on BAAN, follow up on variances and give explanations.

Explainable variances and corrective steps. Deadlines achieved and accurate reports. Reason for leaving: Relocation to Cape Town

Contact this candidate