Customer Service Representative

Janita Lashae Burks

**** *** * *** ** Gadsden, Al 35901

Phone: 256-***-****

Email: *****@*****.***

AREAS OF EXPERTISE

●Leadership skills ● Multitasker ●Hard worker

●Punctual ●Quick Learner ● Goal Driven

●Data Entry ●Microsoft Office suites ● Sales Driven

Work Experience

CallHub Solutions Deerfieldbeach, FL October 2015-April 2019

· Worked as an Outbound/Sales agent in work from home environment. Sold durable medical supplies such as back braces,wrist braces and Knee braces. Other duties consisted of pulling customers medical insurance, updating customers information in system. Checked status of customers orders and cross sold additional products and services according to the customer needs.

.

A1 Medical Supply Memphis, TN July 2010-August 2015

Case Manager/ Customer Service Representative

· Worked as an outbound agent making calls to customers whom had requested medical supplies through the company. Set up appointments with the patients Doctor’s office to be evaluated for the supplies requested.

· Faxed over necessary paper work that needed to be completed by the patients Doctor’s office to allow for shipment of items.

· Monitored a group of sixteen employees to make sure all calls were properly executed and all paperwork was completed and/or submitted properly into the computer system.

· Helped during the auditing process by making sure all insurance claims filed to pay for equipment was within state guidelines and that procedures were followed as needed.

EDUCATION

Masters Degree in Business Administration. August 2008-July 2011 University of Phoenix