Quality Engineer Software

Scott Mason

**** *. ******* **., ************, IN 46224

317-***-**** {My calls are screened, please text or email if you get no answer] **********@*****.***

EDUCATION

Bachelor of Science, Electrical Engineering

Purdue University, 1998

ASSOCIATIONS/CREDENTIALS

• American Society for Quality/Indianapolis Section, in the process of obtaining my Software Quality Engineer certification (CSQE).

• StickyMinds

• Software Quality Assurance Forums

• Software Testing Professionals

SUMMARY OF QUALIFICATIONS

● 15+ years of experience in manual and automated testing. Extensive experience in developing test plans, test cases, test scripts, traceability matrices, and test environments.

● Extensive experience in architecting, designing, developing and delivering knowledge management and collaboration portals using Microsoft Office SharePoint Server (MOSS) 2007, SharePoint Portal Server (SPS) 2003, Windows SharePoint Services 3.0 & 2.0, SharePoint Designer 2007, MS InfoPath 2007/2003 and Web Parts.

● Highly knowledgeable and experienced with current Web Standards, Rich Internet Applications, Web-based collaborative application environments.

● Extensive hands-on experience in implementing, configuring, customizing, upgrading and migrating SharePoint Portal sites in Medium to Large Server Farm environments

● Highly capable of Integrating SharePoint lists and documents with MS Office features such as Outlook, InfoPath and Excel.

● Experience with enterprise grade automated testing tools: Test Manager, Test Center, HP Load Runner, IBM Rational Robot, IBM Rational Clear Quest

● Analysis/Design: experience with user requirements, business requirements, development requirements, testing requirements

● External Technical Documentation (Ability to design and maintain user guides, installation guides, and user training materials)

● Experience in conducting System, Integration, Functional, Regression, User-Acceptance, and Performance Testing, as well as improving the overall QA Process.

● Experience in maintaining the Software Testing Life Cycle throughout the Software Development Life Cycle process.

● Experience working with projects based on AGILE methodologies

● Experience with requirements gathering and interacting with and/or mentoring Business Analysts in order to develop testing strategies and test plans.

● Experience with data migration testing

● Expertise in problem solving and defect reporting using test management tools like Rational’sClear Quest and HP Quality Center

● Experience in the development of test plans, test case documents, and detailed test case procedures from use cases or business development documentation

● Experience using Java/J2EE technologies, web services, and application servers like Websphere and Tomcat

● Knowledge and experience working with various databases including SQL, DB2, Posgres

● Experience in organizing collaboration meetings such as test plan reviews, test data requirement reviews, test result reporting, and defect status meetings

● Understanding of testing methodologies (Unit, System, Integration, UAT, Alpha, Beta, Gamma, Smoke, Stress, Performance, Load, Object, Security, Sanity, Pilot & Regression Testing)

● Understanding of QA Standards (familiar with ISO 9001, CMM5)

● Experience with defect analysis (assignment of severity levels {1,2,3}, and root cause analysis) Testing Tools: IBM/Rational Test Manager, IBM/Rational Robot, HP Quality Center, HP/Mercury Test Center, HP/Mercury, Load Runner, HP/Mercury Vuegen client, Astra Quick Test, Segue Silk Operating Systems:MS-DOS, Windows Desktop & Server, Red Hat Linux, SCO-UNIX, NOVELL NetWare Languages:Testing Environments: Assembly, C/C++, C#, Java, VB, ASP, HTML Databases:Testing Environments: Oracle, MS Access, SQL Server, PostgreSQL Web Technologies:Testing Environments: HTML, JavaScript, JDBC, Servlets, .NET, and JSP Applications:Microsoft Office SharePoint Server, Atlassian Confluence Enterprise wiki, Microsoft Office, Professional, Rational Suite (IBM), Mercury Interactive Suite (HP), Adobe Design Premium CS4 EMPLOYMENT HISTORY

2/2017 to Current Dru’s Hues Painting

Painter/Technology Consultant

● Website maintenance

● Administration of accounting software

● Social media management for business

● Mobile tools for expense tracking

● Maintaining mobile electronic payment hardware and software

● Commercial/Residential Painting

1/2014 to 2/2017 State of Indiana

Law Library Clerk

● Provided technical support for the Institution’s electronic law library system

● Responsible for the maintenance and support of 50+ computer workstations

● Created a database to track all outgoing legal mail

● Provided support for the creation and submission of legal documents, motions, and institution requests

● Responsible to the administration for special technology solutions to aid them in their daily tasks 3/2013 to 6/2013 State Auto Insurance/ Softworld, Inc. Analyst, Software Quality Assurance

My major responsibilities with State Auto included co-leading the Quality Assurance team’s responsibilities in the company-wide planning, testing, and production roll-out of Microsoft’s 64-bit Windows 7 operating system, post-production roll-out support, and general SME activities.

● Microsoft Windows 764-bit Client Design, Imaging, Testing, & Support

● Aided Business Analysts in determining user application requirements and the documenting of that information

● Collaborated with various systems engineering teams on client machine image specifications for various departments within State Auto

● Coordinated all client test image builds in our test lab environment

● Coordinated and performed all functional, regression, and user acceptance testing – via our test lab - for each departmental client image prior to each formal production roll-out

● Led daily “triage” meetings with build and systems engineering teams, as well as project managers, to address all concerns found during the previous day’s testing activities

● Worked one on one with departmental users face-to-face, or via remote desktop sharing, to troubleshoot, test, train or gather more detailed information for my team as needed

● Used HP Quality Center to: Create/manage major releases; create builds; create test plans; create test procedures; execute test procedures; record testing results; generate report documentation; log/track all defect information. Microsoft SharePoint Administration

● Created and maintained our Software Quality Assurance Team’s Share Point site for internal team collaboration.

● Functioned as site administrator and chief collaborator 12/2011 to 9/2012 United States Postal Service – Greater Indiana District Northrop-Grumman / Chipton-Ross

Programmer/Analyst – Microsoft SharePoint Administrator My role as a contractor on the (10) person information services team supporting over 650 users included all Microsoft SharePoint Administration and web-based application support including: Microsoft SharePoint Services 3.0, Microsoft SharePoint 2010 Foundation, and custom Adobe Cold-Fusion based applications. I utilized Microsoft based tools such as SharePoint Designer 2007 & 2010, InfoPath, and Office 2010 as well as Adobe’s CS4 suite of products including Acrobat, Dreamweaver, Lifecycle Designer, and Photoshop.

Microsoft SharePoint Design, Development, & Support

● Designed & Developed custom surveys to track mail handling metrics for Netflix pieces

● Created SharePoint based training site collection and materials for Microsoft Office2010 enterprise roll-out

● Developed, Presented, & Administered various SharePoint workshops focused on internal training

● Co-led weekly technology team meeting focused on identifying manual postal activities that could be automated in a SharePoint environment.

Microsoft SharePoint Administration

● Managed the Greater Indiana District SharePoint site collection ranging from district departments such as human resources, marketing, and finance, to plant/station/branch operations and support. Over 1000 sites supported.

● Managed ongoing monitoring of environment resources like disk space allocation.

● Worked with the national MOSS team on maintaining governance standards and upgrades.

● Led the district’s effort to upgrade from WSS 3.0 to SharePoint 2010 foundation which included extensive regression and user acceptance testing.

7/2009 to 12/2011 React Technologies, Inc.

Technology Consultant

LAN Design and Upgrade

● Collaborated on the design and installation of React’s LAN environment.

● Implemented inter-office physical and wireless networking technologies

● Conducted staff training in the use of newly implemented networking technologies: file sharing concepts, email best practices, remote internet access, work station maintenance, and various Microsoft Office tutorials.

● Sales support, maintenance, and system demo experience with various Samsung OfficeServ offering traditional voice communication, VoIP (Voice over IP), IP-based data communication, and wireless solutions through wireless LANs. Collaboration on Business Website

● Existing website analysis

● Business requirements gathering for planned website

● Collaboration on website’s physical design and layout

● Quality Assurance testing of newly implemented site design 4/2003 to 6/2009 Liberty Mutual Insurance

Software/Systems Engineer

Sr. Software Engineer, QA

Co-leader of Liberty Mutual’s Agency Markets “Collaboration Tools” and infrastructure team and was responsible for the daily administration of all internal “collaboration” tools, which included: Microsoft Office SharePoint Services software, Atlassian Confluence wiki software, Life-Size video conferencing hardware/software, and Cisco Telepresence video conferencing technologies. I supported a user base of over 6,000 Liberty Mutual employees worldwide. Support activities included being a subject matter expert on all stated hardware/software technologies, as well as end-user training. Microsoft Office SharePoint Server (MOSS) 2007

● Co-led the assessment of migrating existing MOSS 2007 production data into a production WSS 3.0 environment after Liberty Mutual’s acquisition of SafeCo Insurance.

● Assisted Liberty Mutual and SafeCo Sharepoint server administration teams in finalizing data migration strategy.

● Presented data migration strategy to senior management for approval.

● Developed functional and regression test plans for post-data migration execution to validate successful migration.

● Executed test plan procedures, presented results, and provided on-going support for the newly migrated data environment

● Co-led a research study of MOSS 2007 capabilities and its advantages over Windows Share Point Services 3.0 in a large production environment in preparation for Liberty Mutual’s upgrade to MOSS 2007.

● Co-led the assessment of hardware/data migration issues from existing Share Point environment to a new MOSS 2007 environment.

● Co-led the assessment of user impact created by MOSS 2007 hardware/software upgrade (data availability, security, environment down-time, training, etc

● Developed business case for MOSS 2007 hardware/software upgrade/roll-out in Liberty Mutual's "Agency Markets" production environment

● Presented MOSS 2007 hardware/software upgrade business case to senior management for approval. This included the presentation of: benefits and capabilities of MOSS 2007, licensing issues, cost estimation, technical hurdles, user impact, test plans, training plans, and proposed roll-out timeline.

● Developed MOSS 2007upgrade/roll-out project plan

● Developed user training strategy, procedures, and materials for new MOSS 2007 capabilities.

● Developed functional and regression test plans for post-upgrade execution and validation of successful upgrade. Windows SharePoint Services 3.0

● Site collection design, creation, and management: over 1000 unique sites

● Security management: site groups, user accounts, item level security

● End-user consultation on site designs and best practices

● Participation in major application environment upgrades at the enterprise level

● Internal end-user training: material development and teaching Confluence WIKI Skill Summary: Atlassian Confluence 2.5

● Hardware architecture design and support

● Space design, creation, and management: over 1000 unique spaces

● Security management: LDAP authentication / authorization

● End-user consultation on space designs and best practices

● Participation in major application environment upgrades at the enterprise level

● Internal end-user training: material development and teaching Content Server Intranet Skill Summary

● Designed and managed Liberty Mutual’s Agency Markets (6000 + users) intranet portal via Content Server

● Designed all portal page layouts and navigation

● Designed and updated all intranet site graphics and “branding” to maintain consistency with corporate logo and color scheme changes using Adobe Photoshop and Content Server’s WYSIWYG editor

● Maintained, updated, and published all official organizational changes using Adobe Acrobat and Visio

● Updated, published, and maintained official corporate news bulletins and executive staff blogs

● Accommodated various custom site design requests from senior executives based on how they wanted to communicate with their subordinates.

Life-Size Video Conferencing Skill Summary

● Hardware Installation and Configuration: codec, high-definition plasma displays, high-definition video cameras

● Hardware troubleshooting

● Hardware maintenance: BIOS updates, network traffic analysis and optimization

● Software administration: Outlook integration, RADVision management and scheduling software

● Software maintenance

● End user support and training: General equipment use, Outlook integration, RADVision management and scheduling software

Cisco Telepresence Video Conferencing Skill Summary

● Hardware installation coordination

● Hardware troubleshooting

● Hardware maintenance: BIOS updates, network traffic analysis and optimization

● Software administration: Outlook integration

● Software maintenance

● End user support and training: General equipment use, Outlook integration 9/2002 to 2/2003 Eskye Solutions, Inc.

Software Quality Engineer

5/2001 to 8/2002 Peregrine Systems, Inc.

Software Quality Engineer

5/2000 to 5/2001 NSI Software

Software Quality Engineer

7/1998 to 5/2000 General Physics Corporation

Network Administrator

8/1997 to 7/1998 Indiana Business Modernization and Technology Network Support Engineer

REFERENCES AVAILABLE UPON REQUEST

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