Customer Service Store Manager

EXPERIENCE

Jammie James

***********@*****.*** 731-***-****

*** ******* ** ******* ** 38259

Ownrr

Myself Trimble, Tennessee

Assistant Manager

Domino's Pizza Dyersburg, TN November 2005 - December 2010 Reviewed and verified weekly and monthly store invoices. Oversaw daily opening and closing procedures and helped to optimize daily operations. Proactively identified and solved complex strategy problems that impact business direction. Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.

Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies. Coordinated with store manager to initiate strategies to achieve sales and profit goals. Improved customer satisfaction and sales by working with store manager and colleagues. Recruited, interviewed and hired individuals which would bring passion and dedication of team. Increased revenue, cultivating client relations to develop new customer accounts. Office Assistant

Millar Law Firm Dyersburg, TN June 2000 - January 2004 Maintained business records by updating customer information. Planned meetings and prepared conference rooms.

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Strengthened traceability, developing organization systems for contracts, records, reports and agendas.

Dispersed incoming mail to correct recipients throughout the office. Managed daily office operations and equipment maintenance. Answered approximately 150 phone calls daily and pleasantly welcomed visitors to the office. Scheduled appointments for staff to keep office operations smooth and efficient. Maintained up-to-date department organizational chart. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Tracked office stock and maintained inventory in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Handled all media and public relations inquiries.

SUMMARY

SKILLS

EDUCATION AND TRAINING

Designed electronic file systems and maintained electronic and paper files. Automated office operations, managing client correspondence, record tracking and data communications.

Managed the daily calendar for Lawyers.

Made copies, sent faxes and handled all incoming and outgoing correspondence. Routed agreements, contracts and invoices through the signature process. Dedicated and detail-oriented Customer Service specialist with years of managment experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into positive role with progressive organization.

Dedicated Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty.

Results-oriented, strategic sales professional with years in thesthe sales industry. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

Patient charting

Mail management

Time management

Understands grammar

Microsoft Office proficiency

Claims appeal procedures

Workers' compensation knowledge

Advanced MS Office Suite knowledge

Dedicated team player

Meticulous attention to detail

Schedule management

Resourceful

Labor relations

Results-oriented

Strong problem solver

Self-directed

Professional and mature

Excel spreadsheets

High School Diploma

Dyersburg High School Dyersburg, TN 1993

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