Cheryl Freeman

**** ******** ****

Elizabeth City, NC 27909

Home phone 252-***-****

Email ac9fne@r.postjobfree.com

Summary: Results-focused Customer Service Representative with 20+ years of extensive experience working in high-volume and deadline-based environments. Proven ability to work under pressure and remain focused in adverse situations. Constantly met assigned targets in tight deadlines. Focused on customer satisfaction.

Work Experience

Title: Claims Processor

Dates of service: 10/10/2016 - 1/7/2019

Sutherland Global Services – Chesapeake, Virginia

Reviewed claims from patients to make sure all information had been completed before processed. Gathered all information from claims to make sure it has all necessary documentation needed for case manager. Telephoned physician's office to verify medical information provided by patient of its accuracy. Sent fax to provider's if claim has any missing documentation. Fast paced call center environment. Making sure client customer service satisfaction is meet daily. Third party customer service provider client project for : MetLife Insurance-Outbound Disability Department.

Title: Authorization and Appointment Representative

HealthNet Services – temporary job placement

Dates of service: 3/14/2016- 6/9/2016

Kelly Services- Newport News, Virginia

Answered calls, scheduled and cancelled patient appointments. Provided provider locator services. Telephoned patients to verify appointments. Scheduled any necessary follow up appointments. Telephoned patients to confirm appointment were attended. Reviewed computerized appointment templates to determine the availability of appointment types and slots. Identify, analyze and resolved a variety of scheduling issues. Documented transactions in appropriate medical management systems. Answered responses to inquiries. Contacted medical provider offices by telephone collect medical notes and forward to Department of Veteran Affairs.

Service client: U.S. Department of Veteran Affairs.

Title: Reservation Sales Agent

company rehired 6/18/2012 – 2/3/2016

Returning student 8/2007 - 12/2011 to obtain degree in Sociology

Title: Reservation Sales Agent

Dates of service: 1/7/2001 – 4/3/2003, company layoff 4/3/2003

company rehired 6/18/2012 – 2/3/2016

American Airlines Inc.-Norfolk, Virginia

Answered inbound calls from customers to book airline flights. Assisted with questions concerning domestic travel and other issues related to airline travel. Sold flight insurance and car rentals. Researched and scheduled flights for international and domestic frequent flyer mileage customers. Sold air travel to customers for both domestic and international travel destinations.

Education

Norfolk State University

Norfolk, Virginia

Degree: Bachelor of Arts

Major: Sociology

Year: 2011

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