Customer Service Representative
Resume:
Cheryl Freeman
Elizabeth City, NC 27909
Home phone 252-***-****
Email ********@**********.***
Summary: Results-focused Customer Service Representative with 20+ years of extensive experience working in high-volume and deadline-based environments. Proven ability to work under pressure and remain focused in adverse situations. Constantly met assigned targets in tight deadlines. Focused on customer satisfaction.
Work Experience
Title: Claims Processor
Dates of service: 10/10/2016 - 1/7/2019
Sutherland Global Services – Chesapeake, Virginia
Reviewed claims from patients to make sure all information had been completed before processed. Gathered all information from claims to make sure it has all necessary documentation needed for case manager. Telephoned physician's office to verify medical information provided by patient of its accuracy. Sent fax to provider's if claim has any missing documentation. Fast paced call center environment. Making sure client customer service satisfaction is meet daily. Third party customer service provider client project for : MetLife Insurance-Outbound Disability Department.
Title: Authorization and Appointment Representative
HealthNet Services – temporary job placement
Dates of service: 3/14/2016- 6/9/2016
Kelly Services- Newport News, Virginia
Answered calls, scheduled and cancelled patient appointments. Provided provider locator services. Telephoned patients to verify appointments. Scheduled any necessary follow up appointments. Telephoned patients to confirm appointment were attended. Reviewed computerized appointment templates to determine the availability of appointment types and slots. Identify, analyze and resolved a variety of scheduling issues. Documented transactions in appropriate medical management systems. Answered responses to inquiries. Contacted medical provider offices by telephone collect medical notes and forward to Department of Veteran Affairs.
Service client: U.S. Department of Veteran Affairs.
Title: Reservation Sales Agent
company rehired 6/18/2012 – 2/3/2016
Returning student 8/2007 - 12/2011 to obtain degree in Sociology
Title: Reservation Sales Agent
Dates of service: 1/7/2001 – 4/3/2003, company layoff 4/3/2003
company rehired 6/18/2012 – 2/3/2016
American Airlines Inc.-Norfolk, Virginia
Answered inbound calls from customers to book airline flights. Assisted with questions concerning domestic travel and other issues related to airline travel. Sold flight insurance and car rentals. Researched and scheduled flights for international and domestic frequent flyer mileage customers. Sold air travel to customers for both domestic and international travel destinations.
Education
Norfolk State University
Norfolk, Virginia
Degree: Bachelor of Arts
Major: Sociology
Year: 2011
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