Customer Service Manager
Resume:
RESUME
A management professional with more than three year experience in business commercial operations, process improvement, vendor development, direct communication with customers and vendors and business development. I have hands on experience in oil trade and execution, market research for edible oil and P&L reporting for the business. At production level I have worked in purchase planning of raw materials and inventory management, analyzing data on daily basis for process improvement and daily reporting of sale, purchase and P&L. I am recognized as an assertive person who can take full responsibility for the task awarded. I am adaptable enough to work in teams or alone to deliver results with exceeded expectation Work History:
ADM Agro Industries India Private Limited- Gurgaon- Assistant Manager- Commercial (04/2018- Current)
Oil trade execution and growing structured trade business
Efficient communication and negotiation with all service providers
Customer Service Management
Coordinate and ensure timely billing and realization
Check all reports and agreements to be sent to clients in a compliant manner
Coordinate with CHA and Assayers at Ports for handling of our shipments
Team handling for smooth and complaint execution of trade business ADM Agro Industries Latur & Vizag Private Limited- Latur- Assistant Manager- Commercial (04/2017- 03/2018)
Managed all replenishment and inventory decisions to implement an efficient supply chain and increased capacity utilization by 40%
Increased institutional customer base for bulk edible oil and lecithin
Obtained documents, clearances, certificates and approval from local agency (Latur Tehsil) for stock license.
ADM Agro Industries India Private Limited- Latur- Management Trainee
(04/2016- 03/2017)
Project -1 (May 2016- August 2016)
Monitor multiple sourcing and procurement processes of water on daily basis and take corrective action as and when required
Planned the sourcing & procurement operations (Adding new vendors, transaction processing and vendor management) Project- 2 (September 2016- November 2016)
Study, analyze and evaluate supply chain of pigeon pea and identify the scope for business for ADM
Initiated milling, packaging and distribution system for branded pulses
Presented ADM India at Global Pulses Meet
Project-3 (December 2016- March 2017)
Study, analyze and evaluate supply chain of Mentha Oil
Networked and built strong presence with traders and commission agents to grow the business
Accomplishments:
Increased capacity utilization by 40% in one year
Presented pulses supply chain and Indian milling industry to expats in Global pulses meet.
Increased Customer base for import oil structured trade Contact details:
********@**********.***
Purnea, Bihar
Skills:
Powerful Negotiator
Customer Service
Business Development
Business retention and reactivation
strategies
Strategy development
PowerPoint presentations
Business Process Improvement
Education:
PGDM- ABM (2014-16) with 76%
National Institute of Agriculture
Extension and Management (MANAGE,
Hyderabad)
B.Tech Food Technology (2009-13)
with 91%
Allahabad Agricultural Institute- Deemed
University (2009- 13); Allahabad; U.P.
XII (2009) with 84%
Sri Sathya Sai Vidya Vihar; Delhi
X (2007) with 76%-
Sri Sathya Sai Vidya Vihar; Delhi
Certifications:
First Prize in “Social Campaign Event-
Prabhaav, held by Marketing Club at IIM
Udaipur.
Certificate of Achievement for completing
a training program on Lean
Management.
References:
Mr. Gautum Kumar
Dy. General Manager- International
Trade
Herbochem Industries
Mail: ***************@*****.**.**
Contact: +91-991*******
Contact this candidate