Housekeeping Supervisor

CURRICULUM VITAE

RAM RAI

E-mail- ************@*****.***

Mobile No- +977**********

Applied position :-Housekeeping Supervisor

Objective:

A position that offers many challenges and conquest, to be a part of an organization that beings with the end in mind, values the individual, focuses on excellence, has deep vision for future ambition which based on solid ethical principles. Want to work for an organization where I can grow simultaneously with the Organization.

Personal Details:

Father’s Name : Kaharman Rai

Nationality : Nepalies

Date of birth : 26-08-1983

Marital Status : Married

Sex : Male

Religion : Buddhist

Permanent Address

Kumaripati-ward No. 19

Lalitpur, Nepal

Language : English, Nepali, Hindi

Educational Qualification

S.L.C. passed from HMG Board of Nepal.

PCL passed from Tribhuwan University of Nepal.

Working Experience:

Worked at Miramar Al Aqah Beach Resort Fujairah, UAE as a Housekeeping Supervisor from 2017 Oct 20 to 2018 July 5.

Worked at Anantara Dubai Palm Resort & Spa, as a Housekeeping Supervisor from 2013 Sep (Pre-opening) to 2017 Oct 5.

Duties and Responsibility:

Performed daily opening and closing of housekeeping.

Checked rooms inventory, assigned rooms to housekeeping staff.

Inspected rooms and public areas throughout entire hotel.

Completed reports, verified status reports, reported status of all assigned rooms to Front desk and update on system immediately.

Assisted Executive Housekeeper in completing payrolls edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.

Ensured highest productivity and efficiency in Housekeeping operation.

Managed Lost & Found program and key control program.

Ensured stock rooms, pantries and carts were maintained with sufficient supplies.

Assisted Housekeeping Manager with guest supply and cleaning equipment’s ordering, inventory and monthly linen inventory.

Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operation, local area & attraction etc.

Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents including injuries, accidents, emergency response etc.

Coached, counseled, motivated and maintained high employee morale, positive relation with the Housekeeping staff.

Communicated effectively with all hotel departments for ensure the guest needs and satisfy.

Ensured highest standards of cleanliness and quality, maintained high scores in guest survey, Trip advisors, Booking.com, and regular company inspections.

Grand Regal Hotel Doha, Qatar

2011 March 26th to 2013 August 15th

Position: Housekeeping Supervisor

Duties and Responsibility:

Assigned area for Housekeeping attendant .i.e. Guests rooms and public area are to be kept clean and tidy, update the housemaid report with timing properly.

Planning and provided 15 minutes job on training to all Housekeeping attendant and new employees.

Take inventory off all linen once in a month and all guest amenities in a week to ensure that consumption of guest supplies is under control.

Assists in monitoring and controlling procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.

Making a check list and productivity report for all housekeeping attendants to ensured highest standards of cleanliness and quality.

Assisted Housekeeping Manager for making plan of monthly special project and deep cleaning tasks for Housekeeping attendant for guest rooms and public area.

Inspects guests rooms on a regular basis to ensure furnishing, facilities and equipment are clean and well maintained.

Assisting for schedules routine inspections for supervisors, for all areas including occupied and non- occupied rooms.

Monitors Housekeeping personnel to ensure guests receive prompt and courteous service.

To ensure rooms and particularly those of priority members, repeat guests and others VIP’s.

Co-ordinate with Front office, Engineering, Laundry and other department to ensure accurate room and best satisfy for guests.

Park Rotana N Park Arjan Hotel,Abudhabi

Aug 2009 to Feb 2011

Position: Housekeeping Attendant

Duties and Responsibility:

Demonstrated and promoted a strong commitment in providing the best possible experience for guest and employees.

Performed cleaning of assigned guests units and ensured to stock and maintains housekeeping carts and storage rooms and assisted the guest for their requirements.

Flexible for working both inside the room and back of the house (guest room or public area) according to Supervisor Schedule.

Reported Maintenance issues to rooms Inspector and manager immediately.

Ensured to tag(lost & found) items and turn to management.

Maintained Cleanliness of break room, guest laundry, vending and other areas.

Complied with all safety and Security policies in accordance with company standards.

Angsana Hotel (Manage by Banayan Tree Company) Hotel,Dubai

March 2008 to Feb 2009

Position: Room attendant

Duties and Responsibility:

Make sure that all cleaning equipment, pantry, trolley is clean and clear before starting n after finished the task.

Give priority for back to back arrival room and communicated effectively with Supervisors and Maintenance staff to ensure timely repair and maintenance throughout entire room.

Make sure accurate no of linen and amenities while taking the inventory of linen and amenities at the last week of month.

Re check again all the towels and amenities for the guests before leaving the room.

Take care the guest preference (guest like n dislike) and immediately inform to the team.

Handling the lost and found items of guest in right and proper way.

Prepare the trolley and all amenities for evening Turndown Service and Re fresh the room in right time.

Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

Coral Botique Apartment Hotel, Dubai

Oct 2005 to Feb 2008

Position: Public Area Attendant

Duties and Responsibility:

Responsible for the cleanliness and maintaining overall appearance the area of hotel.

Sweeping and vacuuming floors and carpets.

Mopping floors as needed.

Cleaning and dusting appliances, decorations and structural surfaces(e.g. windows sills, wall fixtures, vents etc).

Brushing, dusting, vacuuming and polishing furniture.

Re check every wash room again and again every hour.

Removing used guest amenities and trash and replacing fresh one.

According to Supervisor instruction always prepare for special cleaning like buffing and scrubbing floor, Carpet and Sofa Shampoo and other more.

Reporting maintenance problems, lost and found articles, or special area problems to supervisors.

Strength:

> Well skilled in providing exceptional service in room cleaning and preparation.

> Ensure company brand, standards of quality and cleanliness are maintained at all time

Whilst meeting the needs of business.

> Responsible self-starter, capable of handling multi-faceted tasks and of working under

Pressure.

> Good communication skills, a proactive solver and attentive to details.

> Team player, values teams works, has good team building skills and is able to

Communicate effectively with all levels of employees.

> Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.

> Positive “can do” attitude and flexible approach. Motivated, passionate and seeks opportunities to be multi-skilled and trained.

> Maintaining good knowledge of hygiene & health and safety procedures to the sub ordinates.

Declaration:

I declare that the information what so ever have been provided in above C.V. is true and accurate to the best of my knowledge. I hope you will consider my application and give me an opportunity to serve under your kind control.

Ram Rai.

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