Customer Service Housekeeping

Miraj Dewan

Housekeeping Supervisor

Organized and efficient Housekeeping Supervisor with extensive experience in the hotel and hospitality industry. Knowledgeable in areas related to staff management including scheduling disciplinary matters and evaluation. Expertise in customer service and guest satisfaction.

**********@*****.*** 009********** Doha, Qatar miraj.dewan

Works Experience

Housekeeping Supervisor 23rd July 2018-Present

Lusail Hospitality and Services, Doha, Qatar.

Duties and Responsibilities

1. Holding meetings with Housekeeping staff to discuss their job functions.

2. Approaching guests in an attentive, friendly, courteous and service-oriented manner.

3. Making sure that all Guest Rooms have appropriate supplies and linens in them.

4. Maintaining guest confidentiality at all times.

5. Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

6. Delegating work to meet business objectives and goals.

7. Maintaining a high standard of personal appearance and grooming.

8. Vacuuming carpets and mopping and sweeping tile floors.

9. Training up new housekeeping staff.

10. Maintaining an inventory of guest room and housekeeping supplies.

11. Complying with all health and safety standards.

12. Maintaining key control.

Bell Attendant (Pre-Opening) September 2009 to January 2013

Media One Hotel, Dubai.

Housekeeping Attendant (Pre-Opening) August 2007 to August 2009

The Palace Hotel, Dubai.

Education Qualification

Higher Secondary Certificate (H.S.C-2004)

Sholla High School & Collage.

Skills

Basic Knowledge of MS offices

Basic knowledge of Opera (PMS)

Able to work with people of different backgrounds

Excellent guest service, communications, and interpersonal skills

Languages

English, Hindi, Bengali.

Awards

Employee of the Month Award 2011 (Media One Hotel)

Employee of the Month Award 2009 (Palace Hotel)

Contact this candidate