Management Project

SRINIVAS AVATAPALLI, PMP, CSM, ICP-PPM, ICP-EPO

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**** ****** *******, ******, ** 75063

Cell # 614-***-****, Email: ********@*****.***

Senior Portfolio / Program /Project Management Professional with Business/IT/Management Skills

Objective

To provide my expertise in a senior leadership / Management role including Program / Portfolio management where I can utilize my Leadership, Management and Technical skills to achieve best results and be a positive influence/contributor to my employer.

Career Overview

Senior IT professional with strong and proven skillset in Leadership, Portfolio, Program and Project Management (among countless others) with 25+ years of result driven experience primarily in finance, banking & insurance industry. Wide ranging experience includes:

• Proven ability in process and technological improvements through my technical and leadership, Portfolio/Program/Project Management expertise,

• Continued demonstrated success in fast paced corporate environment with heavy experience in Financial, Banking, Insurance industry,

• Initiating Operational process improvements, expedited processes, improved service

• Managing direct employees and contract resources (performance, mentoring, coaching, raises and motivating),

• Recognized by peers and management for commitment to teamwork and cross-functional cooperation.

• Possess excellent analytical, technical, communication, customer relations and team management skills. Core Strengths

Program & Project Management Vendor Management/Relationships

Portfolio/Client Management Leadership/Planning

IT Skills/Global Team Management

IT/Resource Management

Mortgage/Banking/Insurance Industry Experience

Cloud/Technologies (Containers, Hybrid Cloud,

CAS, IaaS, PaaS, Storage, Data)

Problem Solving/Decision Making

IT Audit, Risk, Compliance including OCC audits

Core Skills

• Program/Project/ Program Management, Various Project methodologies (Waterfall, Agile, Scrum, Iterative) Management Skills Management, ITIL processes, Solution & Software Development Life Cycle (SDLC), Software Defined Life Cycle (SDLC), Technology Development Life Cycle (TDLC), Book of Work (BOW) Management/Planning, Reporting/Dashboards for Management, Senior leadership, Project Management Plan Creation/Maintenance, Change Control Management, Systems & Network Integration, Outsourcing Management, Budget & Project Costing/Financial Management, Risk Plan and Risk Management, Transition to Support & Decommission, Scope of Work Creation & Management, Work Breakdown Structure (WBS), Performance & Service Level Agreements, Meeting Facilitation & Status Reporting, Negotiation & IT Compliance, Mentoring, etc.,

SRINIVAS AVATAPALLI, PMP, CSM, ICP-PPM, ICP-EPO

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• IT Skills: Operating Systems: Windows, Unix, Linux RDBMS: Oracle 9i, SQL Server, Sybase SQL Server 11, MS-Access App Hosting Technologies: Weblogic, Websphere, Azure Networking/Protocols: TCP/IP, HTTP, HTTPS, VoIP, SMTP Storage Technologies: BluFin Optical Storage, Spectrum Accelerate, Soft XIV, NFS/GPFS, Linear Tape File System (LTFS), ScaleIO R2.0, etc. Call Center Technologies: Genesys Voice Portal (GVP) Composer 8, Cisco Unified Call Studio, Syntellect/Genesys Audium Interactive Voice Response (IVR), Avaya/Lucent Intuity Conversant, Genesys CME, Nuance Speech Recognition, Oracle Knowledge Management, Astute e-Powercenter, Softphone, Fusion, Merced, eTalk/Qfiniti Call Recording, Interaction Administrator (I3), AT&T Route-IT, Business Direct Management, Cirba Workload Placement Analytics

Monitoring Tools: Empirix Monitoring, Sitescope, Topaz, HP Diagnostics, Wireshark Other Software: MS-Project, JIRA, Confluence, Planview, Cognos, Business Objects and Crystal Reporting, HP Clarity, workbench, Planview, VersionOne, Collaborate, SharePoint, Livelink, MS-Office 2013, MS-Visio, MQ, DataPower, One Note, Adobe Acrobat Professional, PTS-W, TRS

Professional Background

Senior Vice President (SVP) – Senior Portfolio & Program Manager Citi,

Dallas, TX

January 2015 – April 2019

• Owned, managed entire Book of Work for engineering/infrastructure division of Citi – Citi Architecture and Technology Engineering (CATE)

• Owned and managed complete oversight of entire demand management (demand requests) for CATE from various Citi supported businesses/sectors viz., ICG, Global Consumer Banking, GFTS sectors including request initiation from ResolveIT till Planview/JIRA and its completion and associated reporting,

• Established, owned & managed Portfolio Governance for entire CATE through close partnership with Citi Portfolio Managers which resulted in effective and accurate Portfolio and Program reporting for all supported domains via best practices and framework from CTO.

• Managed Automation initiative end to end leveraging transformational tool - Robotics Process Automation (RPA) that enabled automation of ServiceNow tickets and Market Place requests in Citi via Chat Bots resulting in efficient, cost-effective alternative to manual, traditional approach.

• Managed Cloud program to enable seamless, smart service delivery including automation and expediting procedure for requesting and provisioning development servers, Virtual Machines, via build out of Internal Hybrid Cloud aligning with Citi 2020 technology strategy of Cloud Adoption. This accomplished goal of self-service of requests submission ranging from 2500 to 8000 annually and helping CTI operations division.

• Managed Virtualization Modernization projects in Citi ranging from Platform as a Service (PaaS) - Cloud Foundry, Workload Placement Analytics that resulted in effective utilization and release of unused VMs.

• Worked closely with Senior leadership of Citi (CTOs, Managing Directors and above) in various leadership initiatives including 2018 re-organization of Citi. My role included reviewing all roadmap initiatives (strategic vs non-strategic) with senior leadership and through effective negotiations, reporting presentations at various level identify and re- prioritize critical initiatives in accordance with Citi's Technology Strategy stack which impacted resources, financials.

• Continuously work with senior leadership on critical initiatives such as Hybrid Cloud, Container Services, Process Automation and keep them honest through effective program/project status reporting and get their buy-in / agreement on critical tasks needing their attention and support. This resulted in clear, crisp and latest/greatest status for senior leaderships at their finger-tip without any scope of ambiguity.

• Responsible for direct resources management of senior project, portfolio managers who were geographically located (Europe, US, Latin America) and managing critical efforts across the firm including regulatory efforts. SRINIVAS AVATAPALLI, PMP, CSM, ICP-PPM, ICP-EPO

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• Owned, managed entire audit compliance goals & metrics for CATE through close partnership with Engineering Heads and Leads and their associated groups to ensure that their metrics were QA/audit satisfied.

• Managed risk/compliance and highly critical regulatory projects within CATE - Active Directory and Appendix J along with other projects, end to end from initiation to CTI Inception (early Adoption and General Availability of CATE products) using effective PMBOK Project management principles.

• Responsible for entire roll-out of new standards/procedures related to Audit compliance to engineering user community of CATE including continuous guidance/support towards adoption of PMO tools, standards and methodologies.

• Formal engagement via Mentoring program provided me with an opportunity to support, grow individuals in their career path.

• Initiated and enabled process improvements in Project and Program Management for Citi PMO. Some of the improvements included best practices, Planview tool improvements, senior leadership reporting, etc.

• Partnered with CTOs, Managing Directors, sponsors, stakeholders to build and maintain a growing relationship by providing them with project updates and negotiated any changes to the project scope.

• Worked with IT operations team and vendors/co-suppliers to explore new IT solutions for managed projects. Senior Technology Program/Project Manager, Vice President (VP) JPMorgan Chase & Co.,

Dallas, TX

May 2012 – January 2015

Spearheaded several concurrent complex projects for Chase (Mortgage Banking, Cards division) servicing with particular emphasis on risk audit/compliance and technology refreshes via working cross-functionally with team of technology and business professional from concept to implementation and post-implementation. Responsibilities included:

• Program Level Management of all Chase Mortgage Banking Information Management Governance processes

• Planning, managing, & coordinating risk initiatives of Chase Mortgage Banking & Cards division to address/control risks and losses.

• Responsible for ongoing customer engagement, review, and approval at key project milestones.

• Managed the efforts of geographically spread 15-30 project team members (onshore and offshore) during the duration of projects.

• Facilitated meetings to ensure that all project activities are being performed and reported accordingly; captured project changes, assessed risks and provided risk mitigations.

• Worked with CTOs, IT Directors, sponsors, stakeholders to build and maintain a growing relationship by providing them with project updates and negotiated any changes to the project scope.

• Worked closely with Executive Directors, Senior Vice Presidents on regulatory efforts that required attention to details, time, priority and immediate attention keeping various banking audit/compliance activities (OCC, SOX, etc.) into account. This resulted in all critical self-identified and audit related findings to be addressed in a timely fashion.

• Coordinated all aspects of testing and validation and inspect the team and software developers for the quality of their deliverable.

• Conducted and communicated Knowledge Management research as it aligns with the future goals and strategic objectives.

• Responsible for resource plan, forecast and budget & monitoring the progress of projects within the set time line and budget, including working with external and internal staff on handling cost overruns and contingency plan.

• Managed the planning and implementation of Standardization of Non-Sufficient Fees (NSF) for Chase Collections division.

• Worked with IT operations team and vendors/co-suppliers to explore new IT solutions for managed projects.

• Consistent communication with Management and Staff on project progress, including keeping them informed on all project activities and project delivery status

• Contributed to and encouraged use of best practices with other PMs SRINIVAS AVATAPALLI, PMP, CSM, ICP-PPM, ICP-EPO

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IT Application Development Manager

Nationwide Insurance

Columbus, OH

July 2000 – May 2012

• Led multi-year Call center technology standardization and consolidation across various divisions of Nationwide through effective partnership with Senior leadership that included gaining leadership commitment on standardization strategies based on cost and other data analytics. This resulted in buy-in from senior leaders supporting various divisions to align with this strategic initiative while ensuring all associated initiatives of this program were planned, resourced and executed in line with business needs.

• Manage internal IT development team in conversion of Interactive Voice response technology and all associated applications from Legacy Audium studio to Cisco based Cisco Unified Call Studio.

• Manage Tier 2-3 Call center support team following processes as defined in ITIL (service desk Incident, Change, Request, Problem, Configuration and knowledge management).

• Managed Oracle Knowledge Management (formerly called Inquira) that leveraged Websphere Application Server and webserver for content/application hosting to Property & Casualty division of Nationwide.

• Supported Property & Casualty (P&L) call center technologies including Genesys suite of applications which included Genesys Administrator tool that leveraged Weblogic server (12c).

• As Release Manager of Corporate Internet and Contact Center Solutions (CICCS), Manage & Coordinate Contact center monthly releases with various business partners/vendors.

• Oversee upgrade of Nationwide’s Office of Customer Relations (OCR)’s PowerCenter upgrade to ePowerCenter. ePowerCenter, a product provided by Astute was upgraded to a web-version from a client-version to allow consistency in handling cases across Enterprise.

• As Call Center Subject Matter Expert (SME), Setup procedures/processes for call center support & build team including software development, Quality Assurance, Servers/applications monitoring, Disaster Recovery Procedures, Help-desk/Knowledge base processes, communication/documentation procedures, peer-review process, recommendation aligning with Nationwide standards and Forrester guidelines used by other groups within Nationwide.

• Plan and install Network infrastructure including servers, support Nationwide call center Network management

• Maintained positive relationships with various internal and external customers of Nationwide, enabling effective implementation of suggestions.

• Mentored, coached and motivated IT developers in contact center technologies, architecture and their support.

• Responsible for individual’s performance and preparing annual reviews

• Helped build development team from the ground up. Assisted in recruitment of top-notch contact center development team. Built a culture promoting technical excellence, continuous learning, pride in ownership, teamwork and individual initiative and creativity.

• Worked closely with system support group on improving existing products, providing temporary ad-hoc fixes to systems already in production, and customized solutions to third party products.

• Worked with end users to define product requirements and project road maps.

• Involved in deep dives of evaluation of existing Interactive Voice Response (IVR) software and provided recommendation for standard software to executive team. Principle Consultant, Technology

Cap Gemini Sogeti Ernst & Young

Client: Nationwide Better Health (formerly, GatesMcDonald) Columbus, OH

May 1999 – July 2000

• Architected data transfer solutions that enhanced the availability, performance and agility of Media One, external client of Nationwide based in Tampa, FL.

• Plan, Consult and Manage all web technology aspects of Nationwide TOPS application

• Responsible for automation, managing and supporting implementation of Nationwide TOPS Reporting using Seagate Crystal Reports.

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• Managed support and maintenance of PYRAMID, a call center application and its use within one divisions of Nationwide Insurance.

• Monitored, mentored reporting analysts on the team Technology Consultant

International Data Group

Client: Generic Electric (GE) Appliances

Louisville, KY

November 1997 – May 1999

• Managed a team that supported Generic Electric (GE) purchasing applications through programs and designs.

• As an Information Technology Consultant, was responsible for the support, maintenance, programming, implementation, and testing of Purchasing Related applications for GE Appliance. In addition, managed and coordinated multiple purchasing applications - one windows based project of Scorecard (SRC), Source Product Scorecard (SPC), Material Resource Organization (MRO), Total Cost Tools (TCT), Approved Suppliers List (ASL), and Risk Management System (RMS) for the same company.

• Responsible for taking care of security issues arising out of purchasing applications with the migration of purchasing applications spread across different servers into one secure server.

• Responsible for Year 2000 conversion through programming, implementation, testing, support, and maintenance of a Computer Aided Radio Deployment system (CARDS) for major Appliances Company. Also participated in the feasibility study and manage the on-site coordination of the warehouse and hardware/software issues coming from warehouse for the same company.

• Participated in the feasibility study, support, and maintenance and was responsible for the functional and technical design, development, testing, implementation, and technical and functional specification documentation of an Illustrated Parts Catalog (IPC32) application for Major Appliances Company. The purpose of the system was to reduce dependency on the current application by making the One Call 32 system seamless with other applications. Education

• MBA (Finance) from S.S. Institute of Management, AICTE

• B.S (Electronics) from Osmania University

Certifications

• Project Management Professional (PMP) Certification

• Certified Scrum Master (CSM) Certification

• ICAgile Certified Professional – Program and Portfolio Management (ICP-PPM)

• ICAgile Certified Professional – Enterprise Product Ownership (ICP-EPO) Membership

• Project Management Institute (PMI), PA

• PMI Central Ohio Chapter, OH

• Scrum Alliance, CO

• International Consortium for Agile (ICAgile)

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